Assistant Director of People, Culture, and Operations

Posted by
New Futures DC
Washington, DC
Published 5 days ago


New Futures is a dynamic local nonprofit with a unique approach to fighting inequity: we believe fiercely  that shorter-term credentials – associate degrees or professional certifications – are an effective launch point toward rewarding, fulfilling careers. One of the only college success organizations supporting  systematically excluded young people on this so-called non-traditional path, New Futures invests in our  Scholars with a deliberate combination of scholarships, academic and career advising, access to  transformative professional networks, and a lot of heart as they jumpstart careers they love in high-growth  fields that lead to financial security and more equitable futures for all. 

New Futures was founded in 1999 as a scholarship organization, but we’re so much more than that now,  and we’ve evolved significantly since 2016 as a leader in college persistence and workforce development.  Having strengthened our approach so rapidly, with new programming and growing numbers of both  Scholars and staff, we need YOU to help us build our capacity, expand our impact, and sustain our growth! 


As the Assistant Director of People, Culture, and Operations, a new position for the organization, you’ll be the key person to ensure that New Futures lives its mission and commitment to equity by ensuring strong organizational culture, systems, structures, and processes. This is a brand new, full-time role reporting to the Executive Director, and working with all of our employees as well as our accountant and other external partners.

You’ll have the opportunity to bring a strategic eye to human capital and operations. You will ensure that the day-to-day, hands-on HR and operations needs of the organization are met.  Like all staff of small nonprofits, you will need to be nimble and eager to tackle new questions and challenges as they arise! Looking back on your time with our team, you’ll be most proud that you used your DEI acumen, organizational awareness, and problem-solving skills to make New Futures an exemplary place to work for every employee, resulting in our desired deepening and expansion of our impact. 


Human Capital and Organizational Culture

  • Play a leading role in developing New Futures’ practices to honor our commitment to diversity, equity, and inclusion in every area of the organization. 
  • Develop and lead a strong onboarding process for new employees, including collaborating across the organization, and maintaining a central repository of all onboarding-related documents.
  • Research, revise (as needed), and implement DEI-centered staff policies, including ensuring a comprehensive and continuously updated employee handbook.
  • Collaborate with colleagues to identify needed positions and hire for open positions, with particular focus on inclusive recruitment and hiring practices.
  • Develop systems and support staff in executing on our commitment to a culture of feedback, including an annual evaluation process.
  • Coach and support colleagues in human capital issues, including performance improvement when needed.
  • In collaboration with the leadership team, strategize and lead team building and culture building activities, from coordinating team meetings to suggesting and organizing team trainings on topics such as communication and different work styles with a DEI focus..


  • Strategically grow operational structure to support the needs of our growing team in order to strengthen collaborative work, promote workplace efficiency and anticipate new needs.
  • Managing vendor relationships, as needed.
  • Ensure technology and communications tools are operating effectively, including identifying, researching, purchasing and troubleshooting for technology needs. Improve organizational efficiency by leading the identification and implementation of new software solutions and ensuring ongoing support for those solutions.
  • Work across teams to understand operational needs, implications, and devise solutions for improved organizational efficiency. 
  • Provide logistical support for organizational meetings, including annual retreats, team meetings, and periodic trainings
  • Maintain required licenses (i.e. charitable solicitation, business, tax status/exemption, certificates of good standing).
  • Identify and address needs related to office space.


  • Engage with an offsite contract accountant on regular, ongoing accounting needs such as submitting financial reports and payment requests to accounting and coordinating the need for accounting information or support for the program and development teams
  • Ensure strong organizational systems for payroll, billing,  credit cards, and other financial needs and perform the ongoing day to day activities needed for these systems to function smoothly
  • Support the disbursement of Scholar payments through facilitation of communications between the program and accounting teams, and problem solving for Scholar Payments as issues arise
  • Support annual budgeting process and ensure adherence to budget by sharing financial information regularly across teams.
  • Collaborate with an accountant to ensure a smooth annual audit process.
  • Work with an accountant to assess chart of accounts and redevelop as needed.
  • Review monthly financial statements.
  • Work with accountant to develop and report on specific financial metrics as identified in the strategic plan.


  • If needed, reconceptualize, hire and support a part-time position, whose responsibilities may include such things as:

Maintain inventory of technology and communications tools 

Order office supplies

Submit invoices for payment

Code credit card expenses and track receipts from employees

Code monthly timesheets and provide to accountant 

Other Duties, As Assigned 


  • Three or more years’ experience in operations, human resources, and/or financial management 
  • Unwavering commitment to equity, passion to disrupt systemic racism, and experience advancing DEI objectives within an organization 
  • Ability to develop systems and structures and also manage to the details and deadlines required for implementation.
  • High degree of personal integrity and commitment to maintaining confidentiality
  • Attention to detail and ability to work independently with little supervision 
  • Ability to quickly identify and solve problems with a “whatever it takes” attitude 
  • Eagerness to learn and improve, as well as enthusiasm for identifying opportunities for improvements 
  • Clear oral and written communication skills 
  • Availability to attend and/or staff occasional weeknight and weekend events 
  • Ability to work from home during COVID-19 with an anticipated staggered re-entry to New Futures office in 2021 
  •  Flexibility and adaptability, including a solutions-oriented approach to managing change


• Experience working in a non-profit organization


New Futures is a dynamic local nonprofit with a unique approach to fighting inequity: we believe fiercely  that shorter-term credentials – associate degrees or professional certifications – are an effective launch point…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    June 1, 2021
  • Application Deadline
    May 14, 2021
  • Education
    2-Year Degree Required
  • Professional Level


$63,000 - $68,000


New Futures offers a competitive benefits package that includes a 403(b) retirement account, medical/dental/vision insurance, 20 vacation days, seven sick days, and a flexible work structure.

This position is entirely remote during COVID-19 until a staggered re-entry into a traditional office environment in 2021 (timeline TBD), at which point the employee may choose to work remotely two days each week.

New Futures offers a competitive benefits package that includes a 403(b) retirement account, medical/dental/vision insurance, 20 vacation days, seven sick days, and a flexible work…


Temporarily Remote
Work may be performed anywhere in United States
Associated Location
641 S Street, NW, Washington, DC 20001, United States
3rd Floor

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Submit a resume and cover letter to Elizabeth Ash, Special Assistant, at Phone and in-person interviews will begin on a rolling basis.

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