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Technical Support Specialist - Information Technology

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Published 16 days ago

For over 60 years, the International Schools Services (ISS) mission has been uniquely focused on helping international schools and educators develop students into thoughtful, imaginative global leaders. We are passionate about today’s and tomorrow’s international education community, and we delight in connecting educators and schools worldwide. As the nonprofit leader in international education, ISS promotes innovative best practices for global education.

We are looking for an energetic, highly motivated Technical Support Specialist with excellent communication skills to join our IT team and to provide support for internal and external customer support requests. You'll engage with customers, providing email/phone/chat/video support. You will collaborate with other ISS teams to help troubleshoot and resolve issues.

Responsibilities

  • Provide outstanding technical customer support.
  • Use software tools to troubleshoot issues and support customers.
  • Use knowledge, research, judgment, troubleshooting, problem solving and professional discretion to answer customer's questions and solve issues.
  • Provide timely and accurate support while representing the organization in the most professional manner.
  • Prioritize customer support requests based on service priority and judgment.
  • Facilitate Zoom meetings to troubleshoot issues that require screen sharing.
  • Provide recommendations on increasing efficiency and enhancing customer satisfaction.
  • Perform QA/QC testing and reporting on products and services.

Experience

  • Experience with web-based platform support
  • Experience with CRM support/implementation/integration is nice to have
  • Experience with Microsoft Office products
  • Experience with Jira is nice to have

Location/Hours

Full-time; Mon-Fri 37.5-hour work week

Position may be in Princeton, NJ office location OR be remote (prefer EST time zone).  Ability to work core hours and at approximately 10% of the time, flex to align with some early mornings/late evening and/or weekends for events.

ISS is committed to “Making a World of Difference” in the international education community. We are experiencing a catalytic moment in history and ISS has committed to addressing the systemic prejudices and biases in ourselves, in schools, and in organizations around the world.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

You can read more about our commitments here: https://www.iss.edu/what-iss-will-do-now

For over 60 years, the International Schools Services (ISS) mission has been uniquely focused on helping international schools and educators develop students into thoughtful, imaginative global leaders. We are passionate about today’s…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    December 1, 2021
  • Application Deadline
    November 30, 2021
Salary
USD $50,000 - USD $60,000
/ year
Salary commensurate with experience

Benefits

ISS offers a comprehensive benefit package including generous paid time off, a 15% contribution to a 403(b) and comprehensive health insurance.

ISS offers a comprehensive benefit package including generous paid time off, a 15% contribution to a 403(b) and comprehensive health insurance.

Location

Remote
Work may be performed anywhere in United States
Associated Location
15 Roszel Road, Princeton, NJ 08540, United States

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