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Homeowner Services Manager

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Published 16 days ago

Qualifications   This position requires a Bachelors Degree in a related field or 3 years three years of experience in human services or social work and case management preferably in a non-profit setting. Knowledge of Habitat for Humanity programs desired. Demonstrated ability to manage and lead individuals and work within teams. Individual needs to be highly collaborative, organized, and efficient. The Family Services Manager must be able to effectively communicate with a wide variety of stakeholders including, other Bend-Redmond Habitat for Humanity staff, families, volunteers, Board members, and community partners.  

Definition  

The Homeowner Services Manager is responsible for managing support services to families who are selected to participate in Bend-Redmond Habitat for Humanity’s homeownership program. Work closely with VP of Homeowner Services and the Family Selection Committee. Assist in recruiting of families; monitor progress of families; and work with families to resolve problems that may impede their success in the homeownership program.

Examples of Duties

               Pre-Program/Active Client

Engagement

     Using Client Mortgage Readiness Counseling program guidelines and counsel active clients on

general mortgage readiness

      Monthly follow up with active clients

    Enter inquiries into client database/tracking system

Family Selection

      Participate in Family Selection Committee.

      Participate in the family selection process; including financial review of applicants

      Assist in on-boarding of new Partner Families

     Work with Development Department in developing strategies to attract qualified applicants within the community.        

Work with community partners and lenders to distribute information for prequalification

and loan approvals

               Family Partnership

      Manage case load of families (as assigned by VP of Homeownership) which includes monthly income review and spreadsheet entry, sweat equity report, assignment review, and progress communication to Partner Family.

      Along with VP of Homeowner Services, review and update the Partner Family Homeowner Manual as needed

       Assist in posting support and resource information to Homeowner Facebook Page

      Identify potential obstacles and challenges and plan strategies that empower the families to be successful homeowners.

      Maintain homeowner files and correspondence files up to date, including documentation of contact related to collections, construction problems, conflicts with neighbors, etc., according to affiliate policy, grant requirements, and QLO requirements.

              Family Support and Post-Purchase Services

      Participate, as needed, in monthly Partner Family Meeting to prepare families for homeownership.

    Become familiar with the resources within the community, develop partnerships, and facilitate referrals to other available resources for partner families.

 Assist as requested in Post-purchase program and classes for Habitat homeowners

 Follow policy regarding mortgage delinquency/collection follow-up calls, mailings, home visits, and financial reassessment.

Mortgage Origination

Coordinate with Family Services Department and Finance Department to originate all BRHFH mortgages

Liaise with third-party lenders, Title Company, and grant providers to complete loan application and closing documents in a timely fashion.

     Prepare homeowners for closing and for the financial responsibilities of home ownership.

    Maintain ongoing organizational compliance with HFHI for reporting and training

   Advise new homeowners with selection and purchase of homeowners’ insurance

  Set up Homeowner Associations, including banking, insurance, and other, as needed.

      Maintain homeowner files and correspondence files up to date, including documentation of contact related to collections, construction problems, conflicts with neighbors, etc., according to affiliate policy, grant requirements, and QLO requirements.

Employment The Homeowner Services Manager is an exempt employee under state and federal laws. The employee will work on a full-time basis, with irregular work hours, including nights and weekends, as necessary or appropriate.  The Homeowner Services Manager is employed on an at-will basis.

The VP of Homeowner Services, in consultation with the Chief Executive Officer, is responsible to review and evaluate the Homeowner Services Manager’s job performance. 


If determined necessary or appropriate, Management may modify, supplement, revise, change,and/or delete all or any part(s) of this job description.



 

Qualifications   This position requires a Bachelors Degree in a related field or 3 years three years of experience in human services or social work and case management preferably in a non-profit setting. Knowledge of Habitat for Humanity…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    December 6, 2021
  • Application Deadline
    December 6, 2021
  • Education
    4-Year Degree Required
  • Professional Level
    Professional
Salary
At least USD $50,000
/ year
salary range negotiable

Benefits

Generous sick/vacation leave, Heath Reimbursement Account, Dental Insurance, Short/Long term disability, Life Insurance, Simple IRA retirement match.

Generous sick/vacation leave, Heath Reimbursement Account, Dental Insurance, Short/Long term disability, Life Insurance, Simple IRA retirement match.

Level of Language Proficiency

Spanish or ASL a plus!

Spanish or ASL a plus!

Location

On-site
224 NE Thurston Ave, Bend, OR 97701, USA

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