Client Services Director, Pierce County AIDS Foundation (PCAF), Tacoma and Olympia

Job Type

Full Time


Minimum: $60,000
Maximum: $66,000
Details: Salary range is dependent upon education and experience.



Start Date



3009 S 40th St
United States


Mission Statement:  Pierce County AIDS Foundation, through education and service, prevents HIV infection, assists persons affected by HIV/AIDS, addresses related health problems, and combats associated stigma and discrimination.


The Client Services Director is responsible for the effective and efficient operation of the Client Services Department for Pierce County AIDS Foundation (PCAF). The Director oversees recruitment, hiring, training, and supervision of client services staff and the daily operations of the department. The position also coordinates representation of PCAF within state and local advocacy coalitions and networking with medical, mental health, chemical dependency, and service providers working with the homeless. The Client Services Director provides vision, management, and administration to the Client Services Department, publicly represents the interests of persons living with HIV/AIDS, and serves as a member of the agency’s Senior Management Team.

Scope of Work:

  • Oversee the daily activities for a growing, innovative, and diverse client services department that spans two separate offices.
  • Ensure the efficient coordination of client services programming, including case management, care coordination, mental health, food, and nutrition support, housing assistance, support groups, Essential Needs Bank, and outpatient chemical dependency and transportation services.
  • Recruit, train, support, and oversee the supervision of client services staff, including medical case managers, care coordinators, client services assistant, students, and interns. Supervise and evaluate client services team leads and client assistance program coordinator.
  • Provide leadership for the agency in serving persons living with HIV/AIDS who may also face multiple barriers to care such as homelessness, mental health and chemical dependency. Function as the lead advocate for clients, advising agency staff and board members of emerging and ongoing needs, and directing efforts to develop and evaluate programs in response.
  • Outline strategic goals and objectives to meet client, department, and agency challenges. Collaborate in development of agency policies and procedures as a member of PCAF Senior Management Team.
  • Maintain a comprehensive understanding of the statewide standards for HIV Medical Case Management. Uphold the requirements outlined in these standards.
  • Maintain fiscal oversight for department budget in excess of $1 million. Assist in the development of grant applications to ensure funding for services.
  • Manage contract reporting for all funded services, including data reporting to various funding sources.
  • Ensure department’s compliance with PCAF and funder policies and procedures and employment laws.
  • Collaborate with the Finance Director to ensure appropriate billing is upheld for all funding sources including Title XIX.
  • Represent agency on community committees and task forces in an effort to build coalitions that improve service delivery to people living with HIV in the South Sound and statewide regions.
  • Participate in statewide planning and evaluation processes that impact people living with HIV and services provided.
  • Cultivate and maintain positive working relationships with medical and other health providers, human service providers, and other AIDS service organizations in the community. Provide assistance to other organizations in the community to build their capacity to serve our clients.
  • Utilize strengths-based and harm reduction models when offering client care. Educate staff on these models.
  • Consistently model and maintain appropriate professional boundaries at all times.
  • Contribute as a team member and share in the responsibilities required to maintain operations and serve the mission of the organization. This includes, but is not limited to attending events, participating in fundraising activities, obtaining training, undertaking research, traveling, flexibility in scheduling, covering the commitments of coworkers when they are unable, and other duties as assigned.


  • Master’s degree or equivalent work experience is required in social work, psychology, public health, or a closely related field.
  • Employment history must include a minimum of five years’ related work in a health or human services agency. Demonstrated qualifications in supervising staff, managing budgets and contracts, and program development.
  • Demonstrated experience working collaboratively with community partners, including human service organizations and government agencies.
  • Excellent clinical skills and progressively-responsive experience serving clients.
  • Solid understanding of how HIV is acquired, transmitted, and treated as well as associated stigma.
  • Substantial knowledge of HIV/AIDS system of care or experience in related field.
  • Demonstrated understanding of the harm reduction model and its role in HIV services.
  • Demonstrated ability with conflict resolution.
  • Prefer candidates with knowledge of and an ability to access community resources and referrals in the South Sound region.
  • Require candidates who have experience working with diverse populations, with a preference for candidates who have experience in mental health, substance abuse, and/or homelessness issues.
  • Prefer candidates with successful management of chronic illness, and knowledge of the grieving and death and dying process.
  • Demonstrated ability to contribute to an environment that celebrates diversity and difference, especially related to socioeconomic status, sexual orientation, gender identity, race, and ethnicity.
  • Experience using social justice-oriented, anti-racist, pro-equity, and collaborative approaches.
  • Demonstrated understanding of institutional and structural racism, and other systems of oppression.
  • Commitment to equity, diversity, and inclusion, including working on one’s own internal biases and cultural humility.
  • Willingness and ability to articulate and abide by PCAF’s philosophy and policies in providing service to clients and in representing the agency.
  • Ability to be flexible, supportive, and to work collaboratively with staff as a member of a diverse team.
  • Excellent written and verbal communication skills required, along with demonstrated ability to work effectively under stressful conditions.
  • Proficiency in computer word processing, Excel, and other databases; demonstrated ability to access information via the Internet.
  • Physical components include periods of frequent keyboarding, lifting of up to 30 lbs, and intervals of sitting, standing, and moving about the office.
  • Must have reliable car, Washington driver’s license, and appropriate insurance.

Equal Opportunity Employer:

PCAF (Pierce County AIDS Foundation) is a proud Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of ethnic origin, color, gender, gender identity, gender expression, marital status, sexual orientation, political affiliation, age, creed, religion, ancestry, national origin, or the presence of any sensory or physical disability, including HIV status. All interested individuals, including people of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or intersex are particularly urged to apply.

Candidates for employment should be aware that PCAF is a unique work environment in which topics of sexuality and sexual orientation are an integral part of our everyday prevention and care work, and are often discussed openly. Individuals who are uncomfortable with such topics, discussions, and the occasional related graphic representations may choose not to work at PCAF.


Salary and Benefits:

This is a full-time, exempt position. Compensation for this position is $60,000 - $66,000 per year, depending on experience and education. Extraordinary employer-paid benefits package includes medical, dental, and vision coverage, life, short-term and long-term disability insurance, employee assistance programs, paid holidays, and a generous Paid Time Off (PTO) plan.

Level of Language Proficiency

English required with Spanish speaking preferred.

Professional Level


Minimum Education Required

4-year degree

How To Apply

How to Apply:

Please submit a cover letter and resume to Jill Frey, Human Resources, Include the reasons you are interested in the position, the value you would bring to this role, and your qualifications related to this opening. Position is open until filled.