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Matching Grant Case Manager

Posted by
Nationalities Service Center
|
Philadelphia, PA
New
|
Published 20 days ago

About the Organization

Nationalities Service Center (NSC) serves more than 5,000 immigrants and refugees each year from over 110 countries. We provide comprehensive services in immigration law matters, community transition and integration, access to health and wellness, language access and proficiency, and job readiness training for immigrants and refugees. NSC’s mission is to welcome and empower immigrants to thrive in our communities and pursue a just future. Our vision is that all immigrants achieve a life of safety and stability, sustainable opportunities, and meaningful community connections.


Position Summary

The Matching Grant Case Manager (MGCM) provides services to ORR eligible populations. The Matching Grant Case Manager will ensure that services are (1) provided in a planned, effective, and timely manner to eligible clients; (2) appropriate to the needs of the clients; and (3) contribute to the client’s community orientation, early employment, and self-sufficiency within 120 - 180 days following program eligibility. Case management for all cases will begin immediately upon enrollment and continue through the 180th day for active cases. From the first client contact, case management services will support clients to work towards self-sufficiency. 

The Matching Grant Case Manager position has internal contacts with the entire administrative staff and external contact with clients, visitors, representatives of other social services agencies, and the community. This position has access to sensitive NSC and client information and is expected to handle such information with integrity and professionalism. This position is expected to represent NSC in a professional manner.

This position will report directly to the Director of Economic Empowerment and participate in department activities as necessary. 

 

Essential Functions

 

  1. Case management of ORR eligible clients who are enrolled in the federal Matching Grant program:
  • Maintain consistent contact with enrolled clients throughout their 180 days of services
  • Outreach efforts to local legal offices and other community partners working with MG eligible clients (newly granted Asylum Status, VoT status, SIV)
  • Documentation of services and client needs, meeting all deadlines, as required by funders and NSC
  • Maintain proper records and documentation of all services provided, contacts gained and community outreach efforts
  • Maintain all client finances for the duration of the program
  • Maintain accurate, timely and orderly case and database records and prepare reports in a timely manner. 
  • Actively participate in weekly case meetings and other department, agency, community, and provider meetings, as needed
  • Work closely with the employment team to support client retention

 

  1. Attend appropriate workshops, webinars and other relevant professional development opportunities to maintain proper licensure and knowledge of programmatic guidelines and case management skills.
  2. Communication and coordination with internal and external parties, including the Social Security Administration, Department of Public Welfare, utilities, school officials, NSC’s health team and post arrival service teams. Assist with transportation to external offices, as needed. 

                                                             

Non-Essential Functions

  1. Adheres to NSC’s security guidelines and ensures the appropriate handling of sensitive information.
  2. Facilitates and attends relevant staff meetings to promote communication and execution of goals.
  3. Completes special projects specific to the function of the department or as needed for the department as directed by Supervisor.
  4. Other duties as assigned within the scope of position expectations.

 

Knowledge, Skills, and Abilities

  • Basic understanding of NSC’s mission, vision, values, programs and services, and business plan.
  • Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.
  • Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
  • Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
  • Adheres to all NSC and departmental policies and procedures.
  • Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of goals.
  • Ability to effectively interview and engage a client in appropriate programming.
  • Ability to effectively conduct one on one advocacy and/or educational presentations.
  • Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.

 

 

Experience, Education, and Licensure

Minimum Experience: 1-2 years of case management experience working within the refugee and immigrant community. Bilingual skills are preferred, with preference given to Arabic, Dari/Pashto, and Swahili. Experience with Matching Grant and/or Reception and Placement programs is preferred.  

Minimum Education: BA/BS degree from an accredited college or university in a related field of study.

Licensure: Valid drivers’ license with access to reliable transportation or eligible for shared auto program. 

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. While performing the duties of this job, the employee will frequently stand; walk; sit; use hands to finger, handle, or feel objects, tools or equipment; reach with hands and arms; balance; talk or hear. The employee will occasionally climb stairs; stoop; kneel; crouch or crawl; taste or smell.
  2. The employee must occasionally lift and/or move up to 25 pounds.
  3. Operate related office equipment and use necessary tools.
  4. Specific vision abilities required by the job include frequent reading and close vision; distance vision; color vision; peripheral vision; depth perception; and the ability to adjust focus.    

 

Work Environment

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. The noise level in the work environment is usually moderate.
  2. Although work is primarily indoors, you will be required to travel outside to client and community locations.
  3. Travel in and around NSC’s service delivery area to support clients access to services
  4. Position may require occasional trips to attend conferences seminars, and meetings.
  5. Certain visits or work-related appointments might be scheduled outside of traditional work hours as necessary.    
  6. Due to the current pandemic this position will start remotely 

 

Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job



Compensation

The annual salary for this position is $41,500 plus benefits.


How to Apply

 NSC’s staff is comprised of individuals with diverse professional and lived experiences, fluency in multiple languages, and a deep knowledge of and commitment to the immigrant communities we serve. We value the diversity of our staff and highly encourage immigrants and persons of color to apply. In your cover letter, please address how your unique experiences and background will contribute to the mission of NSC. 

To Apply, please use the following link: https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=27e48a4b-a610-4fda-9822-2ed5e4765278&ccId=19000101_000001&type=MP&lang=en_US&selectedMenuKey=CareerCenter

NSC is an equal opportunity employer committed to a policy of non-discrimination in all employment practices and does not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, nor any other basis protected under applicable law.

About the Organization

Nationalities Service Center (NSC) serves more than 5,000 immigrants and refugees each year from over 110 countries. We provide comprehensive services in immigration law matters, community transition and…

Details at a Glance

  • Time Commitment
    Full Time Schedule

Location

Temporarily Remote
Work must be performed in or near Philadelphia, PA
Associated Location
1216 Arch Street, Philadelphia, PA 19107, United States
4th Floor

How to Apply

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