Title: Director of Community Financial Resiliency
Reports to: Vice President of Programs
Location: 39 Broadway, Remote
The Director of Community Financial Resiliency is a key strategic position that leads the development and implementation of Food Bank-led benefits and income support programs that provide low-income communities with resources and services to address hunger through improving financial security. In collaboration with the Vice President of Programs and unit team leads, the Director serves as a key thought-partner to provide vision and operational supervision to teams implementing programs designed to improve financial stability through Food Bank’s member network of pantries, soup kitchens and other partner agencies, targeting communities and vulnerable populations struggling with high economic and food insecurity. This position supervises team leads who implement Food Bank’s Supplemental Nutrition Assistance Program (SNAP) outreach, application and training; Free VITA Tax Assistance program; Tiered Engagement Network (TEN) referral platform; and Financial Empowerment programming.
Principal Duties and Responsibilities:
· Direct the teams implementing financial and benefit programs which target communities of high food insecurity and vulnerable populations (i.e., low-income communities, working poor, seniors, households with children, communities of color, women-headed households, etc.) through government and privately-funded initiatives;
· Develop and design integrated program solutions that leverage strong network relationships and improve capacity for Food Bank’s members and partners to implement anti-poverty programming that goes beyond food and optimizes multiple engagements for client and households;
· Provide leadership and support to teams executing a suite of integrated financial resiliency programs that leverage Food Bank’s own direct services as well as our network of emergency food distribution partners and other community-based organizations; including
- SNAP – Food Bank operates multiple dimensions to SNAP outreach and application assistance: direct service SNAP outreach and application assistance team; network training, on-going technical assistance and sub-grant support for approximately 50 SNAP enrollment partners; trainer-of-choice city-wide SNAP training team; and the monthly convening of Food Bank-led city-wide SNAP Task Force that provides a policy and operational forum for community, city, state SNAP advocates;
- Tiered Engagement Network (TEN) – Food Bank’s TEN approach provides a member-based service referral network to connect pantry, soup kitchen other partner clients to meaningful services utilizing a cloud-based platform and regular partner convening’s to deepen relationships;
- Free VITA Tax Assistance Program – Food Bank’s IRS-certified large-scale free tax preparation provides tens of thousands of low-income filers access to critical credits and refunds across multiple VITA models;
- Financial Empowerment – guide Food Bank’s efforts to increase financial knowledge and stability through education and training of member pantries to coach low-income New Yorkers to improved financial outcomes;
· Oversee work plan activities related to program areas under supervision, including managing contract deliverables; conduct occasional site visits to ensure quality of programming, budget management and standards are met per internal operational policies and external contracts;
· Ensure the suite of Food Bank’s financial resiliency and anti-poverty programs are integrated and aligned, and approach programming design and operations from a collaborative, client- and partner-centered focus;
· Successfully and responsibly steward all funds and resources dedicated to program work, and collaborate with programs, finance and development to ensure best practices in resource management, budget planning, tracking and reporting are followed;
- Oversee the administration of external partner grants for all program areas, in collaboration with relevant internal teams;
- Leverage quantitative and qualitative data to evaluate program effectiveness to ensure outcomes are achieved, impact and value is understood, resources are deployed in targeted high-needs communities, and return on investment and program value are optimized;
- Collaborate with relevant internal teams to support fundraising for Food Bank’s financial resiliency work, including developing and drafting grant submissions, meeting with prospective funders and synthesizing important quantitative and qualitative data for reporting and story-telling;
- Build recognition of Food Bank as field expert in anti-poverty and financial resiliency programming for the diverse set of emergency food providers in NYC and their clients by developing and executing capacity-based programming options and tools for Food Bank’s Network including on-site programming, member trainings, and other self-guided resources and tools that support partner growth;
- Provide effectively mentor-focused staff supervision to 2-3 direct reports, and indirect leadership to a team of approximately 15 staff;
- Serve as the organizational financial empowerment and benefits expert, and provide thought leadership and engagement with internal stakeholders as well as with partners connected to Food Bank’s mission and programs;
- Identify skilled volunteer opportunities (e.g., VITA tax volunteers, SNAP screeners/enrollment support, financial empowerment coaches, etc.) in collaboration with relevant internal teams including Volunteer Engagement;
- Manage special projects/events and perform additional duties as assigned.
- Bachelor’s degree required, Master’s degree preferred;
- Five or more years of managing teams in innovative programs;
- Experience in program development and implementation, including management of programmatic budgets and contracts, as well as data management, impact analysis, and quantitative and qualitative reporting;
- Experience in economic or financial empowerment programming a plus.
- Working knowledge of the emergency food community preferred;
- Demonstrated proficiency with MS Office Applications including Excel, Word, PowerPoint, and experience with cloud-based data systems a plus.
- Bilingual English/Spanish or other languages a plus;
- Exhibits leadership and the ability to adapt and manage in diverse and changing environments, and with diverse populations;
- Possesses a proven track record in program management, including staff supervision and budget management, with a solid understanding and dedication to addressing hunger and poverty issues;
- Demonstrated experience developing policy and/or programs that address financial insecurity through direct service and education efforts;
- Well-organized with a high level of analytical, data interpretation, and problem-solving skills;
- Proven ability to lead by example by, as well as developing and managing a high-performing team in a fast paced, community-focused environment;
- An upbeat, positive leader who can support staff and teams across a variety of operational settings;
- Ability to work autonomously on projects and within a team dynamic;
- Strong verbal and written communications skills with proficiency in Microsoft office tools;
- Comfortable working with diverse populations and communities, demonstrated commitment to establishing and sustaining an inclusive work culture, and demonstrated ability to engage diverse audiences for training and group presentations;
- Ability to project a professional attitude and manner at all times;
- Commitment to reflect and uphold Food Bank’s core values and dedication to continuous improvement.