Case Manager - Contract Position

Posted by

Center for Urban Transformation

Published 24 days ago

February 1, 2021
January 25, 2021
Competitive contract terms and commensurate with experience

Center for Urban Transformation Overview:

The Fifth Ward, one of Houston’s oldest and most impoverished neighborhoods, while amidst revitalization, has systemic problems that are rooted in inequitable access to resources, generational poverty, and environmental blight – all of which are impediments to creating a community of choice where people enjoy living, working, and playing.  To build on the momentum of growth and revitalization in 5th Ward and to address unmet needs, the Center for Urban Transformation (CUT) was launched under the collaboration of the Fifth Ward Community Redevelopment Corporation, a 30-year-old housing and economic development nonprofit; Pleasant Hill Ministries, a 93-year-old church; Houston Habitat for Humanity; Legacy Community Health, which operates the local health clinic; and the Berg & Androphy. Our mission is to create opportunities for Fifth Ward families to overcome the adverse effects of racism, poverty and other inequities by implementing programs that encourage growing prospects for survival and success.


Juvenile Justice Diversion Program

An innovative collaboration between CUT, Fifth Ward schools, the Harris County District

Attorney’s Office, the Harris County Department of Juvenile Probation, and local law enforcement, this program aims to break the school-to-prison pipeline and build a culture of compassion.  Fifth Ward youth who are arrested or at risk of being involved in the criminal justice system are referred to the Center for case management and restorative justice-based services instead of going through court, probation and possible detention. Program participants meet with case managers regularly to meet goals in education, health and well-being; they receive mentorship; participate in restorative justice activities; and build positive relationships.


Job Summary and Responsibilities:

Provide social services and assistance to improve the social and psychological functioning of children and their families and to maximize the family well-being and the academic functioning of children.  This is a 6-month contract beginning as soon as January 2021. Renewal or an extension of the contract may be considered at the end of the initial period.


Required Competencies:

·       Case management: Assess, plan, facilitate, coordinate, and advocate for options and services with a student/family.

·       Person- and Family-centered care: Treat students and parents as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them at the heart of all decisions.

·       Crisis problem-solving: Respond to a disruption or breakdown in the normal or usual function of a person or family by identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.  Re-organize priorities based on emerging urgent issues.

·       Computer literacy: Utilize computers, IT equipment and modern day technology in an efficient and effective way.

·       Self-Awareness: Emotional literacy and ability to identify and express one's feelings or requests even during emotional intensity.  Knowledge of when to take a break to meditate or use other practices to gain clarity or shift perspective, or prepare how to respond.

·       Compassionate Listening: Giving full attention to what other people are saying, taking time to understand the points being made, reflect back orally what is heard, and asking questions to clarify underlying issues.

·       Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Preferred Competencies:

·       Fifth Ward networks: Knowledge of Fifth Ward families, institutions, and history.

·       African American cultural context: Deep cultural competency and historical understanding that centers African Americans at the heart of narrative and vision for the future.

·       Latino cultural context: Deep cultural competency and historical understanding that centers Latinos at the heart of narrative and vision for the future.

·       General understanding of cultural competence and the application to emerging immigrant populations and Lesbian, Bisexual, Gay, Transgender, Questioning, Plus (LBGTQ+) youth and families.

·       Restorative Justice/Circles: Experience with facilitation, participation, and/or theory of restorative circles, restorative justice, nonviolent communication, and mediation.

·       Service Orientation: Actively looking for ways to help people.

·       Monitoring: Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

·       Coordination: Adjusting actions in relation to others' actions and coordinating services of multiple players.


Responsibilities include:

·       Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.

·       Consult with parents, teachers, and other school personnel to determine underlying causes of challenges, and to implement solutions.

·       Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.

·       Follow up with students and families to support them in completing activities in their service plans.

·       Serve as liaisons between students, homes, schools, family services, courts, protective services, doctors, and other contacts.

·       Facilitate compassionate conversations between students and parents, siblings, school stakeholders, peers, and others. Listen with the intent to be empathic and non-judgmental to students, families, and colleagues.

·       Identify resources for families.

·       Maintain case history records, data and prepare reports.


Experience and education

·      Bachelor’s degree in a related field is preferred; others will be considered if experience is commensurate with responsibilities and competencies.

·      Candidate must demonstrate they have the skills to carry out the contract, preferably by showing two years or more of experience in related work, such as case management, youth leadership development, education, or similar.


To apply

Please submit a cover letter and resume to

Center for Urban Transformation Overview:

The Fifth Ward, one of Houston’s oldest and most impoverished neighborhoods, while amidst revitalization, has systemic problems that are rooted in inequitable access to resources, generational…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • Contract
  • High School Diploma Required
  • Professional


4300 Lyons Avenue, Suite 300, Houston, TX 77020

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