Family Services Specialist II

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Published 26 days ago


For more than 45 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than 120 team members help families navigate their child care and preschool options and secure financial assistance to pay for it. We provide home-based child care businesses with the training and resources to succeed. Through a wide range of free programs and workshops, we support parents and caregivers as they build child development skills. As the city’s second-largest nonprofit contractor, with an annual budget of over $100 million, we are a major stakeholder in the

child care system. We educate the public and advocate for increased investment in early education

at the local and state level. If you are a child care champion, we want you on our team.



Under the supervision of the Child Care Family Manager, the Family Services Specialist II (FSS II) supports low income families in and around San Francisco by evaluating and maintaining their eligibility to receive financial assistance to pay for childcare in any or all Subsidy programs at Children’s Council. The FSS II is a trusted resource for families navigating intricate program requirements and seeking information or referrals to other supportive services and community resources. With the ability to prioritize and multitask competently, the FSSII coordinates multiple family and program-driven deliverables to provide the best possible support to families within a complex regulatory environment. 


Key Qualities

  1. You see yourself being able to initial on eligibility meetings with families in accordance with Department policies and procedures, Federal, State, and Local law and regulations, or other funder/auditor requirements.
  2. You are punctual and able to keep a timely/ ongoing communication with parents and child-care providers via telephone, mail, email or in-person meetings to assist them in understanding the Subsidy program or other family support needs.
  3. You have the ability to adapt to continually evolving internal policies and best practices to ensure optimal service delivery and compliance.



  • Maintain ongoing and accurate up-to-date client records for the caseload of families receiving subsidized child care services.
  • Accommodate individual assignments of families who are new to the program, or regular batch assignments of existing families from other Family Subsidy Specialists.
  • Counsel families around the importance and benefits of a quality child care and early education experience for their children. Provide tailored information around options for a quality early care experience depending on each family’s unique circumstances. 
  • Provide customized information on, and referrals to, other community resources and support services as appropriate.
  • Provide timely communication with other Department staff to ensure swift coordination of accurate child care authorizations and payments, paperwork, and customer service.
  • Attend parent appeal hearings and support actions taken affecting families’ service levels.   
  • As determined by Department Quality Assurance metrics, achieve and maintain a performance accuracy rate in accordance with current Department standards.
  • Maintain an organized workspace in accordance with Department policies and best practices to ensure client confidentiality and easy access of files to other Department staff if needed.
  • Regularly contribute to capacity building efforts within the Department by leading or participating in workgroups or presenting materials to other Department members in individual or group settings.
  • Collaborate with other program staff at Children’s Council by planning and participating in client services such as playgroups, workshops, or special projects and events.
  • Attend and participate in all required meetings relating to service delivery and professional development.
  • Other related duties as assigned.


  • Some knowledge of San Francisco community resources and Child Development Programs
  • Familiarity with procedures and programs administered by California Department of Education programs.
  • The willingness to work with a diverse group of individuals and community-based organizations.
  • Passionate about early childhood development, social justice, family empowerment, and diversity.
  • Proficiency with using Microsoft Office Suite products.
  • Have the occasional flexibility to adjust your work schedule to include some evenings and/or weekends.
  • A background clearance is required


• Ability to sit at a desk for extended amounts of time

• Ability to stand for extended amounts of time

• Manual dexterity to use office equipment; the ability to sit and work at a desk for extended periods of time.

• Physical agility to lift and carry materials, bend, stoop, walk and reach overhead.

Children's Council of SF is committed to building a staff that is rich with cultural, social and experiential diversity. Candidates who want to join us on this journey and who can uniquely contribute to that goal are encouraged to apply.

Due to the Covid-19 pandemic, Children's Council of SF will operate in a hybrid model. Applicants should be comfortable with both the remote and in office scenarios. 


Benefits, and Perks:

We offer great benefits! Medical, dental, vision, Long-term disability, Life & Pet Insurance / Employer 401K Matching program/ Tuition Reimbursement Program/ FSA, HSA & Transit Commuter Benefits / Generous, graduated tiered PTO accrual - starting at 4.5 weeks annually, plus 12 paid holidays + FH for Birthday / Lunch-n-Learn Training Program


Applications will be considered as they are submitted. Our positions remain opened until filled.



Equal Opportunity & Equity Statement


Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We comply with all applicable state and local laws governing nondiscrimination in employment. Our practices are in alignment with our commitment to workplace equity, diversity, and inclusion. We foster a work environment where our current and future staff feel welcomed without regard to race, color, religion, gender identity, national origin, sex, age, disability or sexual orientation.



For more than 45 years, Children’s Council has been the heart of child care and early education in San Francisco, advancing the belief that high-quality child care can transform lives and communities. Our more than…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Education
    4-Year Degree Required
  • Professional Level
    Entry level


Temporarily Remote
Work must be performed in or near San Francisco, CA
Associated Location
Children's Council of San Francisco, San Francisco, CA 94114, United States
445 Church Street

How to Apply

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