The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org.
The Case Manager in consultation with the Clinicians will assess the needs of each youth in care and ensure the safe and expedited release of youth to potential sponsors that meet ORR criteria for release. This position will develop individual service plans for youth towards safe family reunification, preparation for return to the country of origin, transfer to a higher level of care or a less restrictive setting, or transition to an alternative living arrangement once legal immigration status has been obtained. The Case Manager should be prepared to multitask and work with minimal supervision. The Case Manager will report to the Lead Case Manager.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Conduct initial intake interviews of youth to include gathering familial and possible sponsorship information and to determine the integrity of the relationship and verify information received from minor within 24-48 hours upon admission to the shelter;
- Determine options and/or community resources available for youth within 48-72 hours and proceed with the required documentation to reunify youth with family in home country or in the United States as deemed applicable;
- Ensure the timely completion of (assessments) Initial Intake, Emergency Placement, and Preliminary Service Plans in accordance with USCRI, State, and Federal requirements;
- Ensure the timely submission of the initial Individual Service Plan in accordance with USCRI, State and Federal requirements;
- Document all actions taken and contacts with youth, sponsor, and stakeholders in the form of progress notes (efforts) as required by USCRI State and Federal contracts;
- Complete and submit reunification packets for initial review to Lead Case Manager (if applicable);
- Collaborate with the Department of Homeland Security (DHS) and with the child’s country of origin Consulate Embassy to facilitate the issuance of travel documents for the youth to return to his/her country;
- Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver and/or sponsor;
- Maintain direct contact with each youth in care, having at least once scheduled contact per week to discuss reunification and facilitate incoming calls to minors with the appropriate family members and other approved caregivers;
- Maintain youths’ contact with legal service providers to ensure safe and expedited release of each minor;
- Maintain on-going dialogue with staff from various departments at the facility to coordinate weekly treatment and to share information about important events after youth’s assessment and case review;
- Enter accurate placement and reunification information for all youth on caseload into the UAC portal, ORR database and ensure that the paperwork in files is up to date and complete;
- Represent the agency in collaborative meetings involving outside agencies;
- Work with FFS and the 3rd party reviewer to received appropriate release recommendation approval;
- Make court appearances at other related hearings;
- Coordinate proper case recording by all members of the team;
- Report (and if possible, provide intervention for) incidents of abuse or potential abuse to the supervisor on shift;
- Generate correspondence, administrative reports and related documentation as assigned;
- Adhere to all agency and departmental Safety Procedures including reporting and unsafe practices, equipment and environment, and takes active role in correcting the unsafe practice, equipment or environment through proper notification including proper supervision of youths at all times; and
- Other job-related duties as assigned by supervisor(s)
All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated is not be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s).
- A Bachelor's degree in the behavioral sciences, human services or social services fields; or a minimum of a high school diploma plus 3-5 years of progressive employment experience in the aforementioned fields.
- Child welfare and/or case management experience is strongly encouraged;
- Written and verbal fluency in English and Spanish is required;
- Proficiency in Microsoft Office required;
- Exceptional time management and attention to detail;
- Flexibility and willingness to work irregular and long hours including evenings and weekends as the position requires on call rotation with staff.
- Valid state issued driver’s license and auto insurance is required;
- Must pass a criminal background, child abuse and neglect registry clearance and other screening requirements including health assessment, Tuberculosis test and drugs test;
- Possess or be able to obtain CPR and basic first aid certification;
- Support a trauma-informed approach and therapeutic learning environment when interacting with youth;
- Support all functions that attain and maintain accreditation and compliance with regulatory agencies;
- Ability to work under pressure and remain calm and composed under stressful situations;
- Ability to work collaboratively with staff, residents, service providers and others;
- Ability to evaluate/interpret information and make good and independent judgments or decisions; and
- Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace.
- Satisfactory Completion of USCRI’s Orientation and Training;
- Satisfactory completion of annual mandatory training; and
- Complete additional training and job duties as identified by supervisor(s), program director or Human Resources
- Use of manual dexterity, tactile, visual, and audio acuity;
- Use of repetitive motion, prolonged periods of sitting and standing, and sustained visual and mental applications and demands; and
- Occasional lifting (up to 25 pounds), bending, pulling, and carrying.
- Ability to read, write, and converse in English and Spanish.
- Quantitative/mathematical ability (addition, subtraction, multiplication, division, standard measurements); and
- Ability to remain calm and composed under stress.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL EMPLOYMENT OPPORTUNITY
U.S. Committee for Refugees and Immigrants is an equal opportunity employer.