Job

JourneyHome Case Manager

Posted by
Solid Ground | Seattle, WA
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Solid Ground


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Published 12 days ago

Start Date

July 1, 2019

Application Deadline

June 16, 2019


Job Summary: The JourneyHome Case Manager serves homeless families with children who are residing throughout the Seattle and King County area. This position supports the JourneyHome Rapid Re-Housing program and is part of a housing-focused team working with families in crisis to rapidly obtain and stabilize in housing. The majority of time is spent out of the office, working with clients around housing search, goal planning and budgeting, and providing advocacy, information and referrals to services with the goal to help the families exit homelessness and establish and maintain a permanent home.  

 

Essential Responsibilities, Duties and Tasks: 


40%    Provide housing-focused case management, resource referral and follow-up assistance to homeless families in Seattle who are addressing a variety of issues and barriers to obtaining permanent housing. Assist families in advocating for their needs and accessing services and resources. Act as a liaison between client families and community agencies involved with their case, and maintain on going communication with other providers as needed. Travel throughout King County and beyond to meet with clients where they are residing; Provide regular, home-based, individualized support to families before and after they are permanently housed. 


20%    Partner with a Landlord Engagement Specialist to help families secure and maintain permanent housing. Conduct a housing strengths and barriers assessment with clients. Provide guidance, assistance, direct housing linkages, and landlord advocacy throughout the housing search process in collaboration with clients and the Landlord Engagement Specialist. Negotiate with creditors of past rental housing debt, on behalf of clients, to lower the amount due or set up a payment plan. Conduct housing inspections as needed to assist clients to move into housing quickly. Mediate tenancy issues as they arise with clients’ landlords.


20%    Maintain accurate and confidential client case records and electronic files in Excel spreadsheets and various databases. Maintain accurate and timely statistics and documentation to meet program goals and contractual requirements.


15%    Conduct a needs assessment with the family, and work with families to create an individualized service plan based on housing-focused goals and ability to achieve those goals. Regularly assess and reassess clients’ financial situations and supportive service needs such as income assistance, budgeting and credit repair; incorporate into goal plans and provide limited financial assistance where necessary. Review and actively monitor and update goals and assist clients in making progress toward meeting goals.


5%     Participate in program, Department and agency meetings and relevant trainings as required, as well as inter-agency groups (including All Home and CoC Consortium) that provide assistance and advocacy to homeless families.


The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.


Education and Experience: 

Requires one of the following:

(a)     Two years of direct social service experience, including experience providing case management with homeless families in a social service setting.

(b)     Bachelor's Degree in Social Work or other related field and one year direct social service experience, including experience providing case management with homeless families.

(c)     Any combination of experience and education and measurable performance which demonstrates the capability to perform the duties of the position.

Also requires:

  • Experience addressing a variety of social issues such as homelessness, trauma, domestic violence and substance abuse, and knowledge of resources available to assist individuals impacted by these issues. 


Desired Experience:

  • Experience addressing mental health issues
  • Experience with landlord advocacy and housing navigation
  • Bilingual

Minimum Qualifications:  

·        Excellent communication skills, both oral and written

·        Ability to provide individualized goal planning, money management and budgeting assistance/direction to clients 

·        Excellent organizational and record keeping skills, including the ability to maintain accurate and confidential files in adherence to HUD and other government contractor requirements

·        Knowledge of housing resources, Section 8 guidelines, the Landlord/ Tenant Law, and social services in King County, and the ability to communicate technical housing related rules to families renting homes

·        Ability to work individually in a self-directed manner and as part of a team

·        Self-motivated with an ability to problem-solve and prioritize

·        Demonstrated understanding of motivational interviewing and trauma informed care

·        Demonstrated skills in flexibility and adaptability

·        Ability to handle multiple tasks under stressful situations

·        Willingness and ability to work with people from a variety of racial, cultural and economic backgrounds, with various lifestyles, sexual orientations, and of all ages

·        Access to reliable transportation (vehicle is required), valid driver's license, vehicle insurance that meets Washington State’s minimum guidelines and the ability and willingness to utilize car to travel throughout King County on a daily basis

·        Proficient knowledge of computer software (Microsoft Word and Excel)

·        Ability and willingness to occasionally work evenings and weekends to respond to client needs


Physical Demands/Working Conditions: This position works in an office setting, performing general office duties 30% of the time and 70% in the field seeing clients and driving. Position requires employee to lift/carry 5-10 pounds occasionally and push/pull 5-10 pounds seldom, 1-5 pounds frequently. General office duties include, computer typing, filing, and copying. Position has the ability to sit/stand as needed, frequent driving/sitting. Stairs and walking required when meeting clients in unknown areas. Must be able to use a vehicle for frequent driving.


Closing Date: June 16, 2019 5 PM


Solid Ground is an equal opportunity employer committed to workplace diversity. We do not discriminate on the basis of gender, age, race and color, religion, marital status, national origin, disability or veteran status.

Job Summary: The JourneyHome Case Manager serves homeless families with children who are residing throughout the Seattle and King County area. This position supports the JourneyHome Rapid Re-Housing program and is part of a…

Details at a glance

  • On-site Location
  • Full Time Schedule
  • 4-Year Degree Required

Benefits

Hours & Compensation: This is a full-time union position paying $21.73 per hour plus benefits. Benefits include medical, dental, short-term and long-term disability insurance, basic life insurance, 401(k) savings plan including agency contribution and match, holiday pay, generous paid personal leave package and tax-sheltered health care and dependent care accounts.

Hours & Compensation: This is a full-time union position paying $21.73 per hour plus benefits. Benefits include medical, dental, short-term and long-term disability insurance…

How To Apply

To Apply: Applicants must complete the Solid Ground application form specific to this position. To find an application online, go to https://www.solid-ground.org/get-involved/careers/ then click on the job title for this position and complete the application. You may also leave a message on our job line at 206.694.6840 requesting a specific job application, or you may apply in person at 1501 North 45th Street in Seattle’s Wallingford neighborhood. Please attach a cover letter and resume.

 

To Apply: Applicants must complete the Solid Ground application form specific to this position. To find an application online, go to https://www.solid-ground.org/get-involved…

Location

1501 North 45th Street, Seattle, WA 98103
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