Senior Quality Improvement Specialist

Job Type

Full Time




37 West 26th Street, 7th floor
New York
United States


New Alternatives for Children, Inc. (NAC) is an award-winning not-for-profit agency in Midtown Manhattan, with a satellite Bronx office, dedicated to serving children and families with medical complexity, chronic health conditions, significant disabilities and behavioral challenges. To assist in achieving this mission, NAC is currently seeking a Senior Quality Improvement Specialist.

Under the supervision of the QI Director, the Senior Quality Improvement Specialist will be  monitoring and implementing a strategic quality improvement process for NAC’s Foster Care and Adoption Program. The Senior Quality Improvement Specialist works with department staff to assure compliance with all federal, state, and city regulations, streamline workflow for frontline staff and identify best practices for caseworkers and NAC staff.

Description of Responsibilities:

  • Assist Foster Care and Adoption Program and Homefinding Department to meet federal, state and city regulations and requirements. Review and digest any new policies/directives and provide recommendations. This includes assisting with research to answer regulatory compliance questions as needed.
  • Assist with the formulations and design of internal quality reviews.
  • Assist with establishing benchmarks and developing tracking system to ensure program improvement.
  • Conduct periodic random case record reviews and other internal quality reviews, and prepare written reports of findings with the analysis of trends and recommendations. 
  • Assist Foster Care and Adoption Program’s performance by creating tools such as new forms, templates, checklists, desk aids and tracking spreadsheets.
  • Assist with development, formulations and revisions of foster care procedures.
  • Assist with preparation for numerous ACS audits, and review ACS audit data and prepare rebuttals.
  • Coordinate, review and prepare NAC’s responses to ACS Safety and Risk Alerts during PAMS audit.
  • Analyze Scorecard Methodology and PAMS Definition for every upcoming fiscal year and prepare comments for ACS.
  • Assist in preparation for and participate in the monthly QI/Foster Care meetings. Communicate results and recommendation of the internal quality reviews and prepare presentations on Scorecard Methodology and other topics identified by foster care leadership and QI. 
  • Provide technical assistance and function as a troubleshooter for Social Workers/ Supervisors for issues related to Connections and other electronic applications, e.g. PAT, LTS and CCRS (Activities).
  • Work collaboratively with Foster Care & Adoption as well as Fiscal Department to ensure accurate foster care billing and payment, which requires an understanding of the relationship between Evolv, FAD, FID, and Activities in Connections, i.e. movement CCRS codes.
  • Manage PAT and LTS agency staff accounts.
  • Identify areas of improvements and collaborate with Foster Care leadership to provide targeted training during Foster Care and Adoption Departmental Meeting.
  • Co-review and ensure quality of NAC’s responses to Office of Special Investigation (OSI) and maintain NAC’s OSI tracking. 
  • Function as primary or secondary contact for various federal, state and city initiatives and projects.
  • Conduct annual Time Study for Office of Children and Family Services (OCFS).
  • Attend internal and external meetings including COFCCA Accountability Meetings, APA Performance Management Meetings, quarterly OCFS meetings, etc.
  • Collaborate with Education, Family Team Conference (FTC) and Nursing Department to ensure all child welfare requirements are met.
  • Attend various trainings as required to gain knowledge and disseminate information to staff.
  • Maintain knowledge and utilize various electronic management systems including Connections, Data Warehouse, internal NAC EHR Evolv, etc. for data review and reporting purposes.
  • Conducting special projects and tasks as assigned by the Director of QI.
  • Providing QI for other programs and projects deemed necessary by the Director of QI.

Required Education and Experience:

  • Master’s Degree in Social Work, Health and Human Services, or related field.
  • Prior quality improvement and foster care services experience. Prior work with children and families a plus.

Required Skills:

  • High level of skill with MS Office software including Word, Excel, Outlook.
  • High level of use and knowledge of NYS CONNECTIONS Software.
  • Excellent communication skills, both written and verbal with good public speaking and presentation skills.
  • Capable of working independently or in a team

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Please indicate "Senior Quality Improvement Specialist" in the subject line when applying. Please submit cover letter and resume to:

Mary Ann Code

Human Resources Department

New Alternatives for Children

37 West 26th Street, 6th Floor

New York, NY 10010

eFax: 929-273-7865

Phone: 212-994-7938