To improve the health of our community by providing high quality, caring, culturally appropriate primary health care that addresses the needs of people, regardless of their ability to pay.
Country Doctor Community Health Centers (CDCHC) is a network of Federally Qualified Health Centers in Central Seattle serving 20,000 low-income vulnerable persons through 70,000 medical and social service visits each year. Our three sites – Carolyn Downs Family Medical Center, Country Doctor Community Clinic, and the After Hours Clinic - carry forward the activist spirit of our founders the Seattle Black Panther Party and the Seattle Liberation Front who set up free clinics in the 1960s and 1970s to serve persons who faced discrimination from the private health care systems. Today, the clinics are staffed by diverse teams of medical providers, nurses, medical assistants, behavioral health professionals, patient support staff, and others who reflect the client base we serve. We provide primary medical care in 36 different languages and support these services through ancillary programs including nursing in homeless shelters, prison re-entry programs, HIV case management and prevention, opioid prevention and treatment, transgender care, and community health outreach. CDCHC’s patients are covered by Medicaid or private insurance, with over 20% uninsured. CDCHC employs 175 staff with plans to grow in the coming year including the addition of a new site providing dental services. Our providers, support staff and administrative employees all are committed to providing a humane, caring environment that respects our patient’s dignity, while acting both as the patient’s individual health advocate and as their advocate with the community at large to ensure that they receive the health care services they need.
The Director of Human Resources, Equity and Inclusion reports to the Executive Director and is a key member of the Leadership Team. This strategic and dynamic leader is responsible for directing the HR department, developing and aligning HR strategies with organizational needs, ensuring high quality and standards for delivery of HR services, and leading strategies that advance CDCHC’s mission, values, and commitment to diversity, equity and inclusion (DEI).
- Conduct a DEI assessment of the organization and working with the Leadership Team to implement recommendations
- Develop and implement a creative, inclusive and broad recruitment strategy that allows the organization to be successful in a competitive health care labor market
- Cultivate rapport and trust with all levels of staff by spending significant face to face time in the clinic facilities
- Identify and implement an HRIS technology system in the organization
- Partner with the Finance Department to implement a new payroll system
- Serves as strategic partner on the Leadership Team offering trusted and expert advice, recommendations, and solutions
- Collaborates with Leadership Team, develops and drives HR programs and processes that increase employee engagement, steward a supportive and inclusive work culture, and improve employee retention
- Partners with leaders regarding organizational changes that may involve staff hiring, reassignments, reductions and terminations
- Acts as a strategic advisor and coach to varying levels within the organization.
Diversity, Equity and Inclusion
- Leads the organization’s DEI initiatives by recommending, building and executing strategies that effectively integrate processes and measurements throughout the organization
- Conducts DEI organizational assessment and works with the Leadership Team to implement recommendations. Regularly evaluates DEI processes and programs for effectiveness and recommends changes as needed
- Establishes and implements inclusive and robust recruitment and selection practices produce more diverse candidate pools and hires
- Builds and strengthens relationships with community organizations, schools, and universities to develop a talent pipeline
- Develops, recommends, and implements a total rewards program (compensation, benefits, and leave policies) that addresses internal equity, retains employees, and responds to the challenges of the external labor market
- Maintains an 'open door' policy and establishes a presence in the clinics to promote a high level of employee engagement and morale
- Communicates regularly to staff about new or updated policies, procedures or benefits relate to their employment relationship
- Facilitates effective conflict resolution, mediation, and problem-solving strategies, including conducting investigations of employee complaints
- Demonstrates the highest level of respect and integrity while engaging with all levels of employees and the people they serve
- Provides leadership, direction, coaching and development for the HR department staff
- Reviews, recommends, and updates HR-related policies to ensure compliance and alignment with organizational values
- Provides consultation on HR-related policies, compensation and benefits questions, and employee performance issues
- Guides and supports other HR staff in development of workforce planning strategies, recruiting strategies, and candidate review
- Evaluates HR systems and processes and implements changes which improve efficiency and service
- Optimizes technology to analyze issues or trends, produce reports, and make effective business decisions
- Maintains knowledge of industry trends and employment legislation, and ensures organization's compliance with relevant laws and HR standards of the AAAHC, BPHC and other grant entities
- Identifies and partners with external vendors to provide services which support organizational needs
- Serves as primary contact for audits
- Provides back-up support to other HR staff, as needed
- Diversity, Equity and Inclusion - Possess self-awareness and knowledge about diversity, equity, privilege, and inclusion; willingness to learn about different cultures; understand the role and responsibilities of HR to develop, implement and advance DEI strategies and integrate them into core organizational policies and procedures that meet the needs of staff and the communities they serve.
- Relationship Management – Treat all staff and constituents with dignity and respect; demonstrate approachability; mediate difficult employee relations and/or other interventions as a neutral party; effectively build a network of contacts at all levels within the organization and community.
- Strategic HR Management – Possess knowledge about nonprofit and community health care sectors as well as CDCHC’s various programs and units; demonstrate an understanding of the labor market, economic conditions, and its relation to organizational growth and success; develop and use accurate data and metrics to make business decisions; take appropriate action to minimize risk.
- Communication – Provide clear, concise, proactive information in a manner that understands the various staff and constituents’ perspective and needs; demonstrate responsiveness, openness and empathy; build support and inspires confidence and trust through clear and consistent messaging.
- Talent Management – Clear understanding of the CDCHC’s current and future needs; identify talent gaps and develop a plan to close gaps required to drive organizational success; establish creative and inclusive recruitment and selection strategies that support CDCHC’s goals to increase hiring of underrepresented populations; create relationships with community partners to establish a talent pipeline; develop current staff to prepare for promotions and other career opportunities.
- HR Knowledge – Serve as HR subject matter expert to managers and leadership; remain current on relevant laws, legal rulings and regulations; develop and utilize best practices; recommend and establish policies and procedures consistent with organizational values and goals; provide consultation and solutions for organizational challenges; ensure compliance with required laws and regulations.
- Technology – Have an intermediate level of proficiency in typical business applications, such as MS Office; experience working with a Human Resource Information System (HRIS); Understand current and emerging technologies in human resources, and how they can be leveraged to achieve strategic goals, support effective decision-making, and improve efficiency and service.
- Commitment to diversity, equity and inclusion. Experience leading DEI initiatives in complex organizations.
- Bachelor’s degree and 5 years of senior-level HR management experience. PHR, SPHR, SHRM-CP or SHRM-SCP preferred
- Experience in a healthcare environment preferred
- Thorough knowledge and experience in employment laws and practices, compensation and benefits, organizational development, and employee relations
- Proven success in executing an effective and inclusive talent management strategy
- Highly skilled in adaptability, strategic and critical thinking, and collaboration/teamwork
- Outstanding interpersonal and written communication skills. Strong consultative and negotiation skills. Adherence to confidentiality and handling sensitive information with discretion.
- Experience implementing an HRIS and developing data analytics for reporting and decision-making
- Ability to use relevant information and individual judgment to determine whether issues or processes comply with laws, regulations and standards
- Exceptional organization and time management skills. Consistent and dependable in following through on tasks to successful completion
- Intermediate level proficiency with MS Office, especially Word, Excel, Access and Outlook.
Minimum Education Required
How To Apply
Country Doctor Community Health Centers (CDCHC) is committed to equal employment opportunity. All applicants and staff members will be treated fairly at all times without regard to race, color, creed, religion, sex, age, national origin, citizenship, veteran or marital status, sexual orientation, gender identity, political ideology or disability, and any other basis protected by local, state or federal laws. All qualified candidates are encouraged to apply.
The search for the Director of Human Resources, Equity and Inclusion is being assisted by a team from 501 Commons. 501 Commons is honored to support CDCHC in this recruitment process. Please send a cover letter and resume no later than Friday, November 16, 2018, to Yvonne Freitas McGookin, Sr. HR Consultant, at firstname.lastname@example.org. Interviews will be scheduled with qualified candidates as resumes are received and reviewed.