Program Coordinator, Volunteer Management

Job Type

Full Time



Application Deadline



1061 Market St, Mezzanine
San Francisco
United States



SMART (Schools, Mentoring and Resource Team, Inc.) provides low-income students access to an exceptional education and the skills needed to thrive in college and in life. SMART’s vision is to end the cycle of poverty in San Francisco by providing students and families financial, academic, and social emotional support, as well as college preparation and career exploration. Our organization provides a unique eight-year continuum of support that starts in 4th grade and goes all the way to college, including school support, after school enrichment, summer programming and college preparation. Since launching our high school program in 2011, 100% of SMART Scholars have graduated high school and matriculated to college. While only 21% of low-income students who enter college will graduate within six years, SMART Scholars are currently persisting at a rate of more than 80%.

Position Description

The Program Coordinator, Volunteer Management reports directly to the Chief Operations and Finance Officer and is a key member of the program team. This team member is the primary point of contact for volunteer recruitment, screening, orientation, training and onboarding and collaborates with team members to develop corporate partnerships and support Scholar career exploration. The Program Coordinator, Volunteer Management contributes strategic thinking on how to most effectively implement day-to-day programming, lay the foundation to develop new program activities, and ensure high-quality academic, social, and emotional support to SMART middle and high school Scholars. The ideal candidate is an excellent communicator and relationship builder, a self-starter who loves to collaborate, has an orientation to detail and ability to see the big picture, and thrives in a fast-paced environment.

Responsibilities include (but are not limited to):

Volunteer Management:

  • Coordinate volunteer recruitment through online channels, peer to peer communication and corporate partners.
  • Conduct volunteer screening, orientation and training to support the organization’s program and event volunteer needs, such as tutors, mentors, coaches and single-day volunteers.
  • Coordinate corporate engagement efforts, including employee volunteering, in-kind donations, student career exploration opportunities and events.
  • Coordinate a variety of program events throughout the year that utilize volunteers, such as field trips, community service days, social events and more.
  • Collaborate with development department to support volunteer fundraising efforts.

Student Teaching and Advising

  • Facilitate workshops and manage a classroom of 15-20 students in SMART’s After School Program, including preparation of classroom materials and resources.
  • Manage a school-based student advisory, maintaining strong relationships with the advisory students, their families, and the schools they attend.
  • Provide support to families in the advisory with school communication and engage families with SMART events.
  • Assist families in the advisory with applications to external year-round and summer programs.
  • Support advisory students by collecting personal and academic student data to inform SMART about student progress.
  • Check in with students in the advisory regarding their social, emotional, and overall well being on a regular basis.

Additional Tasks:

  • Enter volunteer-related data into database in a timely and accurate manner.
  • Teach and provide staff assistance to SMART’s summer program.
  • Support SMART’s fundraising and program events throughout the year.
  • Other tasks as assigned.

Experience and Competencies:

  • Bachelor’s degree required.
  • Strong passion for issues of educational equity for students from underserved communities.
  • Deep understanding of the challenges faced by students from under-resourced backgrounds.
  • Experience working directly with underrepresented communities is strongly desired.
  • Experience working with youth, families and/or schools.
  • Excellent interpersonal skills, demonstrated ability to take initiative and multitask, and capacity to work independently as well as part of a team.
  • Detail-oriented, with strong organizational skills.
  • Great team player with a strong conviction in the power of collaboration in a small staff setting.
  • Spanish and/or Cantonese language skills preferred.

This is a full-time position. Some evenings and weekend work required. Compensation will be competitive and commensurate with experience. 



Level of Language Proficiency


Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

How to Apply: Please submit a thoughtful cover letter and resume to Ben Buis, Chief Operations & Finance Officer at Due to the volume of applications we receive, please no phone calls.

Deadline to Apply: Monday, August 6, 2018.

SMART is an equal opportunity employer and encourages applicants from all racial, ethnic, and religious backgrounds, national origins, sexual orientations and genders.