ENROLLMENT AND MATCHING SPECIALIST (EMS)

Job Type

Full Time

Published

09/06/2018

Address

3150 N. San Fernando Rd.
Suite C
Los Angeles
CA
90065
United States

Description

Reports to: Enrollment and Matching Supervisor


Position Description:. The Enrollment and Matching Specialist (EMS) screens prospective volunteers and children, interviews them, reviews their files and proposes matches. EMSs employ expert interview skills to determine the appropriateness of volunteers and make matches that last. The best part of the job is the match introduction, where Big and Little meet each other for the very first time. By conducting match introductions matchmakers help Bigs and Littles (what we call our mentors and mentees) embark upon the journey of a lifetime.


ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES:

The essential job activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Create an atmosphere of fun and magic for visitors, callers, and staff.

* Conduct volunteer enrollments including: individual orientations, interviews, and provide volunteers with resources for other volunteer opportunities if necessary.

* Conduct youth and family enrollments including, child/parent interviews, child safety education. Assess and refer families for alternative or additional services.

* Inform EMS Manager of critical youth and family incidents and/or pre-matching issues.

* Maintain timely and accurate documentation for each individual and match including interview summaries, contact notes or concerns according to Agency standards.

* Conduct match introduction meetings.

* Provide orientation and safety training to volunteers and families.

* Conduct volunteer and child reassessment as necessary.

* Collaborate with other service delivery staff to ensure smooth transition among functions, particularly Match Support Specialist.

* Consistently demonstrate the ability to be flexible, positive, a team-player, a problem solver and responsive to feedback.

* Participate in all Agency staff and individual team meetings.

* Maintain caseload of 10-15 matches per month.

* Assist with targeted recruitment of Bigs and Littles throughout Los Angeles.

* Perform additional tasks as assigned by EMS Manager, Director of Programs or CEO.


COMPETENCIES

Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationship with customers and gains their trust and respect; deals effectively with diversity.

Sales/Marketing – Ensures customers that they feel listened to; establishes credibility quickly; creates and seizes opportunities to match customer interests with program options; Displays commitment to and enthusiasm for BBBS; Maintains a “can-do” attitude; Answers detailed questions about program options; Possesses an awareness and understanding of Brand New Thinking and accelerated, customer-focused service delivery.

Interpersonal Savvy – Relates well to all kinds of people inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; truly values people; doesn’t show inappropriate frustration; capable of successfully diffusing difficult situations.

Approachability – Is easy to approach and talk to; spends the extra efforts to put others at ease; is warm, pleasant and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; identifies informal and incomplete information in time to do something about it.

Commitment to Task – Willing and able to pursue goals with commitment and to take pride in accomplishment. Willing and able to take action to achieve goals and strives to exceed goals.

Results/Outcome Oriented – Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress.

Organizing – Can marshal resources to get things done; has the ability to manage multiple activities at once; uses resources effectively and efficiently; arranges information and files in a useful manner; follows the established process.


QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required:

* Bachelor’s Degree in an applicable field.

* Employment history of working with at-risk youth and volunteers.

* Ability to converse and interview across a diverse array of backgrounds, ages and experiences.

* Computer literacy to include report writing.

* Fluent Bilingual English/Spanish a plus.

* Must enjoy working with children and adults.

* Must be intuitive.

* Must have a great sense of humor.

* Must have high level of organization and ability to schedule time well.

* Must have excellent writing skills and a professional demeanor.

* Must have the ability to assess both adults and youth.

* Must be willing to work flexible hours including weekends and early evenings.

* Must have car, valid driver’s license and automobile insurance.


POSITION PERFORMANCE MEASURES

* Conduct a minimum of 8 appointments per week, including interviews and match introductions.

* Make a minimum of 8 matches a month, unless otherwise instructed by manager

* Maintain caseload of 10-15 matches per month.

* Produce a minimum of 90% customer service satisfaction.

* Decide acceptance or decline status within 2 weeks of interview of all clients.

* Consistently possess a, positive, team player, problem solver attitude.

* Participate in all individuals with EMS Manager, Agency staff and team meetings.

* Perform additional tasks as assigned by EMS Manager, Director of Programs or CEO.


Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, bend and drive. Job requires frequent verbal and computer communication. Computer, telephone and fax use are frequently required.


Working Location: Location is based on a percentage of where work time is spent.

Indoors--100% Travel (local) – 30%, job requires travel between different offices and some local travel to recruitment/enrollment events.


Benefits

Hours and Benefits: Full-time Non-Exempt position (40 hrs/week). Typical work schedule: Mon-Fri, 9am – 5:30pm, some evening and weekend work required. Benefits include 21 days paid PTO, medical, dental, Life, LTD and

vision insurance. Eligible for 403(b) retirement plan immediately and 4% salary matching benefits after one year.

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply

careers@bbbsla.org
http://www.bbbsla.org

Please submit your cover letter and resume to careers@bbbsla.org


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