Program Managers support the development and delivery of a range of initiatives and resources that enable healthcare and community stakeholders to improve community health by addressing essential resource needs required to support health equity. Program Managers develop and apply their knowledge of essential resource integration with both healthcare and community stakeholders by executing on a range of programs/services – whether demonstration / spread-oriented, or learning / consulting-focused. In Regions, Program Managers run Health Leads’ direct service programs to define and demonstrate practices that support community-led health. Program Managers also support the development of learning and implementation guidance that stems from their work. Program Managers report to a Director, Program and in regions, they may manage front-line staff that support people to access the essential resources they need to be healthy.
The ideal candidate will be able to:
- Project manage large, complex strategic initiatives
- Support the relationship management of external partnerships, and
- Report learnings, key outcomes, and insights associated with multi-stakeholder projects
The Program Manager will join Health Leads with US healthcare at a true turning point, at which the systemic oppression that leads to poor health outcomes, extraordinary costs, and rampant inequity can no longer be accepted. Recognizing this, health systems, community-based organizations, philanthropy, insurers, policymakers, and other key stakeholders are working together to build resilient communities that meet their residents’ essential human needs. Health Leads’ leadership, expertise, tools, and solutions to address essential needs in healthcare settings support these efforts to build healthy communities across the country. The Program Manager will play a role in ensuring that every person has the agency to achieve health with dignity. Learn more at www.healthleadsusa.org.
Health Leads is dedicated to pursuing and hiring a diverse workforce. We recognize that diversity, equity, and inclusion are inseparable from our core values and key to inspirational leadership, effective teamwork, mutual learning, and an environment in which we celebrate each other’s differences. To learn more about our commitment to diversity, equity, and inclusion read on: https://healthleadsusa.org/about-us/vision/
- Manage the delivery of programs that enable partners to identify, test, and implement practices that address their community’s essential resource needs in service of improved health equity.
- Drive successful delivery of assigned programs through excellent project management, relationship management, and consulting / presentation / facilitation responsibilities as assigned. Programs may focus on demonstration or spread and deliver learning and/or consulting support.
- Support successful delivery of programs by executing on research and analysis, and quality improvement as needed and engaging internal / external experts to ensure high impact strategies, structures, and inclusion of best knowledge available.
- Assist project and program leads in the administration of multiple projects, helping ensure that required tasks are completed, risks to project deliverables are reported and mitigated, and open issues are resolved with minimal disruption to project timelines.
- Create processes and procedures for cross-initiative tracking
- Use program data to continually evaluate the success of assigned programs based on aims, milestones, and quality of learning against objectives.
- If relevant, develop, manage and motivate a team of front-line staff
- Support strong communications and relationship management with Health Leads’ range of partners, with a special emphasis on identifying, testing and implementing new models and practices from the most innovative health care and community partners in our network, as well as experts.
- Package insights on quality practices into resources and curricula that support partners and the sector to accelerate the adoption of quality practices
- Support Health Leads’ learning capabilities by interfacing effectively with regions, research and development (R&D), strategic learning initiatives, and strategic communications, and other Health Leads teams to bring insights and practices from assigned programs
- Stay on top of learning across Health Leads’ programs in order to deploy best programmatic knowledge through a range of services (learning sessions, consulting, coaching, content, etc)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel may also be required.
- Bilingual, fluency in Spanish highly preferable
- Understanding of social determinants of health, general public health concepts, community engagement, health care operations, and health equity highly preferable
- Deep understanding and investment in the community we serve, highly preferable
- Demonstrated ability to work collaboratively with diverse and cross-functional teams
- Demonstrated ability to think strategically, and operationalize goals and priorities
- Cross-cultural agility, ability to relate to a wide variety of diverse audiences with strong emotional intelligence and empathy
- Able to sustain progress within dynamic and potentially ambiguous environments
- Ability to adapt to change and can shift gears comfortably and quickly
- Experience in program development and management in non-profit, public health or community-based settings; health equity focus strongly preferred
- Evidence of effective external relationship management skills that have supported providers and/or community partners to take action via consulting and/or learning program support
- Strong communication skills (written, oral) and some experience with and interest in facilitation; able to create presentations / content / curriculum for a diverse audience (front line staff, community stakeholders, leadership in healthcare, and community based organizations (CBOs)), and engage external partners in varied ways on how to test and implement the concepts and practices contained within
- Proficient project management skills, with demonstrated ability to manage self, team members and stakeholders to identify obstacles and ways to address, and meet deadlines
- Able to identify the key insights / practices arising from programmatic work that others (internally and externally) can benefit from; ensures these insights / practices are well-codified
- Basic knowledge of program measurement
- Familiarity and comfort using technology to manage program performance
- Attentive to power dynamics and recommends / supports ways to manage
- Strong commitment to building cultural humility by continually learning and by actively promoting diversity, equity, and inclusion in all aspects of our work
- Passion for the mission of Health Leads and commitment to Health Leads’ core values: shared leadership, justice through equity and inclusion, empathy and genuine relationships, and constant and courageous learning.
- 5+ years of related experience and/or training, or equivalent combination of education and experience with increasing responsibility.
- Bachelor’s degree, or an Associate’s degree with 7 years of relevant experience
- Must reside in California, preferably Southern California
This position is classified as exempt under the Fair Labor Standards Act
Visit our careers website (https://bit.ly/3mv7o4H) to apply!