Homeownership Specialist

Posted by
NeighborWorks Affiliates
The Bronx, NY
Published 28 days ago

Overview: Neighborhood Housing Services of New York City (NHSNYC) through financial empowerment and affordable lending enables individuals and families to invest in, preserve and improve their neighborhoods, their homes and their future. Working in partnership with the private sector, government agencies and local residents and businesses, we offer a wide range of services based on the needs of each individual community we serve, including financial and homeownership education, loan origination and mortgage facilitation to support the attainment and sustainability of homeownership for underserved New Yorkers. Our ultimate goal is to support the realization of the best quality of life possible for each New Yorker, starting with a stable home.

 The Homeownership Specialist is responsible for providing comprehensive individual counseling in the areas of pre-purchase/foreclosure prevention and financial management. Following HUD guidelines, providing education, information, and guidance for clients to make an informed selection of the options available to them. Interacts with Lenders /servicers, advocates for clients to obtain the best mortgage products available for homebuyers and preserve homeownership for existing homeowners at risk of foreclosure.




  • Utilize organizational virtual face to face counseling tools to assess client mortgage-readiness, developing an action plan, a household budget, reviewing credit, debt reduction, and credit re-building.
  • Assess a client’s housing and financial needs and provide relevant resources, guidance, and tools to assist in client’s preparation for homeownership.
  • Proactively manage workload, calendar, and client appointments to help meet the goals of the organization and serve the client effectively.
  • Develop sufficient rapport with clients to have meaningful conversations with them about their finances and housing needs.
  • Adhere to all guidelines related to the confidentiality of client records and information and requirements per the HUD Housing Counseling Handbook and National Industry Standards for Homebuyer Education, Financial Coaching and Foreclosure Prevention.
  • Accurately and timely enter data into the organization’s client management system (CounselorMax.)
  • Maintain contact with clients and follow-up until an outcome is reached.
  • Contribute to the process of preparing regularly reports as needed.
  • Ensure that quality-control measures are followed, and that customer satisfaction is a priority of the counseling program.
  • Assists the team with special projects as assigned and other tasks deemed necessary to achieve overall goals and operate a successful program.
  • Participate and conduct homeownership program outreach events virtually or face to face to meet program goals.

·         Negotiate with lenders and other creditors on behalf of clients and monitor milestones.

·         Develop and manage opportunities for public presentations to enhance public awareness of NHSNYC’s programs, services, and organizational initiatives.

·         Coordinate and secure partnerships with realtors, lenders, appraisers, legal services, county, and city representatives, etc. to ensure successful client and program implementation.

·         Assist in marketing and advertising NHSNYC’s homeownership services programs.


2 years of experience in mortgage lending/processing, real estate sales, credit counseling, and/or customer service preferred.

Licenses, Certifications:  

Received HUD Housing Counselor Certification or pass within 3 months of hire. Complete other assigned trainings in area-specific subjects as required by organization.

Competencies, Knowledge, Skills & Abilities: 

·        Understanding of home purchase process and mortgage lending process

·        Demonstrate ability to provide non-judgmental guidance in a trusted position.

·        Ability to understand complex concepts of home purchase and mortgage lending and to clearly communicate those concepts effectively and patiently.

·        Ability to work a flexible schedule (including some evening & weekend hours)

  • Excellent public speaking abilities and strong "people skills."
  • Ability to multi-task and prioritize work duties.
  • Excellent oral and written communication skills.
  • Experience coordinating community outreach efforts.
  •  Bi-lingual English/Spanish a Plus!



Ability to learn and use database software, virtual platforms and other specialty software as needed.

Overview: Neighborhood Housing Services of New York City (NHSNYC) through financial empowerment and affordable lending enables individuals and families to invest in, preserve and improve their neighborhoods, their homes and their…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    April 5, 2021
  • Education
    2-Year Degree Required


Full Benefits Offered

Full Benefits Offered

Level of Language Proficiency

Bi-lingual English/Spanish a Plus.

Bi-lingual English/Spanish a Plus.


Temporarily Remote
Work must be performed in or near The Bronx, NY
Associated Location
2475 Westchester Ave, The Bronx, NY 10461, USA

How to Apply

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