Student Wellness and Support Manager

Job Type

Full Time




2 West Loop Road
New York
New York
United States


Cornell Tech brings together faculty, business leaders, tech entrepreneurs and students in a catalytic environment to produce visionary results grounded in significant needs that will reinvent the way we live in the digital age

A hallmark of Cornell Tech is a rapid pace of change and growth, which serve as opportunities to pursue excellence and improvement, not merely scale. We iterate to learn quickly from our activities and to improve our programs and ways of working. We further expect our organizational structure to continue to change, given the pace of our activities and programs and our iterative learning process. We see Cornell Tech serving as a model organization for our students, demonstrating the operations of a highly effective, dynamic, information-age organization.

The Student Wellness and Support Manager is a full-time, visible resource to Cornell Tech graduate and professional students as well as Ithaca-based Cornell undergraduate, graduate, and professional students engaged in academic study in New York City living and/or studying on the Cornell Tech Campus. Reporting to the Director of Student Services at Cornell Tech, the position provides non-clinical support as well as proactive programming on topics including, but not limited to, physical health, mental health, stress management, and other wellness related areas.

The Student Wellness and Support Manager will:

  • Develop and implement proactive, evidence-based outreach, education, prevention, promotion, and support for students.
  • Be a visible campus resource who enables effective response to queries from students, staff, and faculty related to concerns about students in distress and/or the navigation of Cornell University and local NYC health and wellness-related resources as well as student crises.
  • Use interventions, referrals, and follow-up services to provide personalized and customized responses to individual student issues including navigating health insurance. While strong supportive relationships may develop with students, the position does not engage in individual therapeutic relationships or psychological counseling.
  • Identify, assess and establish formal relationships with resources (both individuals and institutions) to provide excellent service directly to students in support of their wellbeing.
  • Support and collaborate with University resources to ensure appropriate training and education for the campus community around topics including, but not limited to, sexual misconduct, positive relationships, and bystander intervention.
  • Collaborate closely with colleagues in Student Services, Campus Safety and Security, Human Resources and Campus-wide Initiatives, Cornell Student Health, and other campus and university stakeholders (in NYC and Ithaca) in support of students, including as a member of the campus crisis response team.
  • Be a resource to program administrators or faculty in case of a crisis involving students studying in NYC, but not living on the Tech Campus, in collaboration with Ithaca-based Crisis and Care Team.

Job Requirements

Bachelor’s degree in psychology, counseling, human development, social work, education, or related field and 2-3 years of related experience in a complex higher education setting. Knowledge of FERPA, HIPAA, Title IX, Clery Act and other emergent issues pertaining to student support, including work with international students.

Proven ability to work effectively with audiences and individuals with varied backgrounds, including race, culture, and ethnicity; gender and sexuality; mental or physical health, illness, ability or disability; age; religion, spirituality or the absence of same; economic privilege or economic insecurity.

Excellent communication and presentation skills, both written and oral. Ability to use discretion and provide information to individuals or groups that are useful without violating the confidentiality of others. 

Proven excellence in maintaining and making decisions regarding confidentiality, particularly in life and safety issues. Excellent judgment and diplomacy under pressure.

Proven ability to make and maintain collaborative relationships with colleagues, both within the organization and in the wider community, and at every level of an institution’s hierarchy. 

Knowledge and experience with mental and physical health and wellness resources in NYC.

Preferred Qualifications:

Master’s degree in psychology, counseling, human development, social work, education, or related field and/or additional relevant work experience. Advanced certification or license in mental health, social work or related field.

Working Conditions:

  • Typically lifts less than 10 lbs
  • Close visual concentration
  • Limited exposure to hazards

When applying through our system, please remember to attach your application materials (Resume/Cover Letter/CV) in either Microsoft Word or PDF format. 

Hire will be contingent on background check after offer is extended.

No Visa sponsorship is provided for this position.

US Nationals and applicants with a current Visa status who do not require sponsorship will be considered for this opportunity.

University Job Title: Student Svc Assoc II

Level: F

Pay Rate Type: Salary

Company: Endowed

Contact Name: Teather Maricle

Number of Openings: 1

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EEO Statement:

Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

Professional Level


Minimum Education Required

4-year degree