Salesforce Administrator/General IT support Admin

Job Type

Full Time

Published

06/13/2018

Address

Make the Road New York
301 Grove Street
Brooklyn
NY
11237
United States

Description

Make the Road New York builds the power of Latino and working class communities to achieve dignity and justice through organizing, policy innovation, transformative education, and survival services. Make the Road operates neighborhood-based community centers in Bushwick, Brooklyn; Jackson Heights, Queens; Port Richmond, Staten Island and Brentwood, Long Island. With a membership of more than 20,000 low-income New Yorkers, MRNY tackles the critical issues facing our community: workplace justice, tenants’ rights, immigrant rights, language-access, LGBTQ justice, public education, health care access, and immigration reform. 

 

MRNY is a multi-service organization. Our Education Department offers ESOL, Spanish-language literacy, and computer literacy, and in-school and after-school youth programs. Our Community Organizing Projects help New Yorkers to implement strategies to combat shared problems, and develop leadership and the capacity for civic participation. And our Departments of Legal, Health & Support Services provides direct legal representation, case management, and facilitated enrollment into public health insurance programs, training and strategic support for members and organizing campaigns. Our attorneys and advocates specialize in labor and employment law, public benefits, disability benefits, housing law, healthcare and health insurance access, immigration, public education, domestic violence, and LGBTQ civil rights issues


We are looking for a dynamic Salesforce Administrator/General IT support Admin individual. We are currently a staff of 250 employees with 7 locations throughout NYS. This is a hands on position and we are looking for an individual who takes initiative and are willing to bring new ideas to the position. You would also need to be a self starter as this is a small team juggling many projects and challenges. It is critical that you take ownership of your work The person will split their time supporting the day to day needs of the organization as well as performing general Salesforce Admin duties on our instances.


SF Admin responsibilities include but are not limited to   


·      Create user provisioning and de-provisioning

·      Create and assign user roles

·      Add and modify custom objects

·      Add fields and labels to visual force pages

·      Add custom fields with associated permissions

·      Experience with Pardot and Click and Pledge SF integrations  

·      Strong MS Office suite skills; particularly MS Excel for scrubbing and analyzing data for different Sales Force applications.

·      Ability to conduct training classes for the employees

·      Strong reporting skills

·      Ability to develop applications in the Sales force Platform utilizing custom objects, Apex classes, triggers, Visual Force pages, lightning, SOQL and SOSL.

·      Ability to support all administrative functions, specifically:


General user support functions

·      Phones support issues

o  Creating new extensions for employees

o  Moving extensions

o  Assisting with troubleshooting issues with the phone system

o  Updating information on the phone system

o  Assisting employees with their phone issues

·      Provide email support

o  Creating/Disabling/maintaining email accounts and distribution lists

o  Handling email issues/outages

o  Researching issues with the Google Mail platform

·      Network Account Management

o  Creating/Modifying/Disabling Active Directory user accounts

·      Assist with different IT projects as assigned by IT Director

·      Be the liaison between MRNY staff and the Helpdesk 

·      Assist with general IT support of MRNY employees

·      Work with external vendors to resolve issues at MRNY offices

Soft skills

·      Detailed oriented individual

·      The ability to take initiative and ownership or propjects

·      Self starter and the ability to work independently

·      Strong troubleshooting skills with focus on solving problems

·      Good time management with the ability to juggle multiple projects

Primary Qualifications:

·      Experience: at least 3+ years of experience in IT position & Salesforce

·      Must be able to drive and have a car to travel to all MRNY sites

·      Be able to communicate effectively with the staff at MRNY

·      Be willing and open to learning

·      Work flexible hours

·      Bilingual (Spanish & English) is preferred but not a deal breaker



SALARY AND BENEFITS:

This is a full time position, starting salary is based on a scale set by a democratically-elected personnel committee and will depend on factors such as experience and education. Generous package of vacation, personal and sick days. Excellent health and dental coverage and family leave policies.

 

 

TO APPLY:

This position is open for immediate hire. Interested candidates should email resume and cover letter to ITSupportposition@maketheroadny.org.  Applications without a cover letter will not be considered.



Make the Road New York is an equal opportunity and affirmative action employer and seeks to insure equal opportunity and equal treatment of all employees and applicants for employment without unlawful discrimination as to race, creed, religion, color, citizenship, national origin, sex, age, disability, marital status, gender identity, genetic information and sexual orientation, in all employment decisions including but not limited to hiring, compensation, benefits, training, termination, and all other terms and conditions of employment.

Benefits

SALARY AND BENEFITS:

This is a full time position, starting salary is based on a scale set by a democratically-elected personnel committee and will depend on factors such as experience and education. Generous package of vacation, personal and sick days. Excellent health and dental coverage and family leave policies.

 

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

TO APPLY:

This position is open for immediate hire. Interested candidates should email resume and cover letter to ITSupportposition@maketheroadny.org.  Applications without a cover letter will not be considered.


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