Senior Higher Ed Impact Manager

Job Title: Senior Higher Ed Impact Manager

Reports to: Director of Learning & Innovation

Job Status: Full time (40 hours/week)

Salary Range: $80,000 - $90,000

Application Deadline: September 18, 2024

Location:  Washington, DC area

About Generation Hope: 

Generation Hope is a nonprofit organization with a mission to ensure all student parents have the opportunities to succeed and experience economic mobility by engaging education and policy partners to drive systemic change and providing direct support to teen parents in college as well as their children through holistic, two-generation programming. To date, we have provided over $1.3 million in tuition assistance, supported almost 500 teen parents in college, celebrated almost 200 degrees earned through our program, and built relationships with 30+ two and four-year institutions nationwide. For more information, please visit www.generationhope.org.

By joining our team, you will work for an organization named "one of the best nonprofits" by Spur Local. Not only do we live out and operationalize our values, we do the work to create a culture that truly supports every member of our staff. The best part of our organization is the people, from the families we serve to the team we have deliberately cultivated. We strive for excellence while understanding the most valuable asset that we have is our people. We celebrate diversity in all forms, including thought, professional and lived experiences, race, gender - even taste in music. If this sounds like a mission and work environment you would like to contribute to and grow with, please consider joining our team.

JOB DESCRIPTION

Generation Hope seeks an experienced, knowledgeable, and driven higher education professional to work within the Learning & Innovation Team that is responsible for stewarding our transformational efforts to improve higher ed institutions’ learning environments to better support student parents as they work toward their degrees.  

The role of the Senior Higher Ed Impact Manager will be to:

• Increase the capacity of and improve the performance of higher ed leaders and administrators, institutions, and systems that ultimately work to enhance the higher ed sector. 
• Help institutions develop strong technical and adaptive leadership skills to improve the lives of student parents. 
• Indirectly support and advocate for the postsecondary success of millions of student parents across the country.

The Senior Higher Ed Impact Manager will support the Director of Learning & Innovation in implementing and carrying out Generation Hope’s technical assistance offerings to strengthen the capacity of colleges, universities, education professionals, and higher ed institutions to better serve student parents. The Senior Higher Ed Impact Manager will contribute to framework and module design and facilitation of convenings and workshops and will lead coaching and implementation support for several clients. The Senior Higher Ed Impact Manager must be a dynamic communicator, skilled coach, and energizing leader who is able to bring people together to advance the important work of our Learning & Innovation programming. 

RESPONSIBILITIES

Training Design and Facilitation 

• In collaboration with the Director of Learning & Innovation and other Senior Higher Ed Impact Managers, create and utilize equitable curriculum design and facilitation principles to support the execution of the technical assistance program to achieve intended outcomes.
• Co-design and facilitate highly engaging and thought-provoking virtual and in-person information sessions, orientations, workshops and trainings, as needed, to accomplish our technical assistance goals. 
• Assist with the preparation of instructional materials including presentations, handouts, reports, visuals, etc. for each learning session and/or event. 
• Deliver targeted technical assistance/coaching to a portfolio of two to four higher-ed institutions at a time and possible short-term consulting to other clients. 
• Help to ensure coherence and meaning across the curriculum. 
• Revise existing curricula, needs assessments, and evaluation activities, and work collaboratively with all staff and partners to maintain and enhance quality and profile of technical assistance products.
• Assist with gathering, analyzing, and interpreting qualitative and quantitative data in order to support cohort members and clients in making progress on their work plans.
• Maintain up-to-date and accurate documentation of coaching sessions and technical assistance work.
• Ensure all reporting requirements are met.
• Support coordination of logistical details for virtual, hybrid, and/or in-person coaching sessions and trainings.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional communities of practice.

Community and Client Engagement 

• Serve as one of the “faces” of Generation Hope, facilitating learning experiences during sessions that give leaders context to their learning, increase coherency of the overall program, and reinforce critical messages.
• Establish relationships with prospective clients, funders, and potential partners.
• Develop new business relationships to secure technical assistance clients by participating in networking opportunities, participating in business development calls and meetings, etc. 
• Deliver excellent customer service to current and prospective clients and continuously look for opportunities to improve our service delivery.
• Conduct pre and post-evaluations and needs assessment for each partner (i.e., work plan) and ongoing support for their implementation plans. 
• Provide the communications team with information to support the creation of technical assistance impact stories and other program information as requested.
• Support the FamilyU Cohort & FamilyU Seal recruitment and selection processes, including marketing the programs, facilitating info sessions and office hours, reviewing applications, etc. 
• Assist in the recruitment, selection, and ongoing support and supervision of student parents in Generation Hope’s FamilyU Student Parent Fellowship.

REQUIRED SKILLS AND KNOWLEDGE:

• Personal qualities of integrity, credibility, and commitment to Generation Hope's mission.
• Bachelor’s degree required; relevant advanced degree highly preferred.
• Minimum of 3 years of experience delivering high quality adult learning/training or organizational development/technical assistance to nonprofits and/or higher-ed institutions or equivalent experience within a higher ed institution.
• Minimum of 2 years of experience working in one or more of the following areas: executive coaching, organizational development, capacity building, or management consulting. 
• National travel at least on a quarterly basis.
• Experience with conducting complex virtual meetings, including video platforms such as Zoom, GoogleMeet, etc.
• Proven ability to facilitate engaging, challenging, and thought-provoking discussion among diverse audiences, and manage group dynamics both virtually and in person. 
• Demonstrated ability to organize, plan, and implement adult learning sessions and activities.
• Working knowledge of the postsecondary landscape. 
• Excellent speaking, writing, and editing skills and a demonstrated ability to think strategically.
• Strong interpersonal skills to work collaboratively within Generation Hope as well as with external stakeholders. 
• Ability to think creatively, initiate and manage projects, hold others accountable to tasks, and follow through on plans. 
• Evidence of the ability to consistently make good decisions through a combination of analysis, wisdom, experience, and judgment. 
• Exceptionally detail-oriented, organized, and deadline-driven. 
• Proficiency in MS Office Suite required; familiarity with, G Workspace, Canva, Monday.com, Formstack preferred.
• Desire to work in a highly entrepreneurial and mission-driven organization.
• Personal and professional commitment to understanding and dismantling systemic and institutional racism.

TRAVEL

• This position requires travel for activities such as meetings, classes, and workshops in and out of the DC Metro area. Must be able to travel (via plane, train, or car) to attend trainings, conferences, project sites, and related activities.
• Regular overnight travel is required approximately 25% of the time.

 CANDIDATES MUST RESIDE IN WASHINGTON, D.C., VIRGINIA, OR MARYLAND BEFORE THE EMPLOYMENT START DATE. 

Generation Hope has a hybrid remote and in-office work model.

Generation Hope provides full benefits, including 403(b), health, dental, and paid time off. More information on benefits can be found at generationhope.org/careers. As a safeguard to the health of our employees, participants, and community, all new hires must be fully vaccinated against COVID-19 by the employment start date. Our full vaccination policy is available here. 

To apply, please complete the online application. 

Generation Hope is an equal opportunity employer. Generation Hope will not discriminate on any basis prohibited by law, including marital status, personal appearance, sexual orientation, gender identity or expression, family responsibility, matriculation, political affiliation, race, color, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding, or reproductive health decisions), age, national origin, genetic information, veteran status, and disability.