Case Manager/ Intake Specialist - Bronx Family Justice Center

Job Type

Full Time




198 East 161st Street
New York
United States


Our Vision:

Safe Horizon envisions a society free of family and community violence. We will lead the way by empowering victims of domestic violence, child abuse, sexual assault and human trafficking to move from crisis to confidence. 

Our Mission:

Safe Horizon's mission is to provide support, prevent violence and promote justice for victims of crime and abuse, their families and communities. 


Ø  The Family Justice Centers (FJCs) are an initiative of the Mayor’s Office to Combat Domestic Violence to reduce barriers faced by domestic violence victims who are seeking help.  Safe Horizon is co-located at the FJCs and partners with the Mayor’s Office, the District Attorney’s Office and other civil legal and community-based organizations to provide a safe and welcoming place for victims to receive various services.  Safe Horizon staff at the FJC provides crisis intervention, case management services, advocacy, information and referrals, and practical assistance to survivors, providing client-centered safety assessments and risk management plans.

Essential Job Functions:

The Case Manager/Intake Specialist will greet clients who access the Family Justice Center.  The Case Manager responsibilities may include some or all of the following:

Ø  Coordinate and manage client flow and information;

Ø  Staff the reception desk;

Ø  Asssess clients' safety and needs;

Ø  Determine client needs;

Ø  Determe if clients are appropriate for the Family Justice Center's services and make referrals as necessary;

Ø  Assist in determining next steps for clients' visit to the Family Justice Center;

Ø  Work with on-site partners to schedule client appointments;

Ø  Answer telephones and respond to service inquiries;

Ø  Provide information, referrals and advocacy on the phone and in person;

Ø  Link the client to on and off site partners;

Ø  Document client interactions and compile statistics on a monthly basis;

Ø  Provide daily accurate data collection and reporting to FJC Administrative Staff to track basic client screening needs, client demographic information, client services provided at the FJC and other agency interactions;

Ø  Attend relevant trainings, workshops and seminars;

Ø  Maintain cooperative working relationships with other service providers;

Ø  Provide back-up coverage for Client Services Specialists/Screeners, as well as lobby coverage;

Ø  Perform other duties as assigned.


Interacts with:

Ø  Family Justice Center staff and partners

Ø  Bronx County District Attorney’s Office

Ø  Bronx social, legal and medical service providers



Ø  Bachelor’s Degree




Ø  Candidates should be assertive, well organized, possess excellent communication and interpersonal skills;

Ø  Ability to think critically and address crisis situations as they arise;

Ø  Knowledge of Microsoft windows and be computer savvy; 

Ø  Experience working with victims of domestic violence or other crime victims preferred

Ø  Bilingual English/Spanish strongly preferred.


If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment

AmeriCorps, Peace Corps and other national service alumni are encouraged to apply


Safe Horizon is committed to providing equal employment opportunity to all qualified individuals and endeavors to hire individuals of diverse races, colors, creeds, ethnicities, religions, genders, gender identities or expressions, ages, sexes, sexual orientations, national origins, and disabilities, as well citizen, marital, protected veteran and HIV statuses.


Professional Level

None specified

Minimum Education Required

No requirement