Nonprofit
Published 26 days ago

Program Manager

Hybrid, Work must be performed in Massachusetts, US

Details

Job Type:Full Time
Education:4-Year Degree Required
Experience Level:Managerial
Salary:USD $65,000 - $75,000 / year

Description

Position Tagline: Work collaboratively & lead programming efforts to support long-term mentoring relationships for youth impacted by foster care.

Office Location: Boston, MA – Currently Silver Lining Mentoring works in a hybrid capacity with all staff working in-office on Wednesdays. This position is based in Massachusetts; applicants must be a resident of MA, NH or RI. This position requires local travel and attendance at events/activities on occasional evenings and/or weekends. 

Salary & Benefits: Salary commensurate with experience, with an anticipated salary between $65,000-$75,000. Silver Lining Mentoring offers a strengths-based collaborative team, flexible work environment, accessible office location in downtown Boston, and excellent benefit package with generous vacation including a 1-week closure in the winter. 

To Apply: Candidates should submit a resume and thoughtful cover letter explaining why you would like to be considered for this position to programmingHR@silverliningmentoring.org.  Applications will be reviewed immediately for an anticipated early August 2024 start date.

About Silver Lining Mentoring:

Silver Lining Mentoring (SLM) empowers youth in foster care to thrive through committed mentoring relationships and the development of essential life-skills. For over 20 years, SLM has matched young people in the child welfare system with highly committed volunteer mentors. The match relationship is supported by in-depth training and ongoing personalized match support from clinically-informed staff. Most youth participants are preparing to age out of the child welfare system, and Silver Lining mentors offer both companionship and guidance in navigating critical life skills. 

SLM offers four core services to young people impacted by the child welfare system. This includes Community Based Mentoring, which provides one-to-one volunteer mentorships to youth ages 7+; Learn & Earn, a life skills curriculum accompanied by a 1:1 volunteer mentorship available to young people ages 16+, and Transition Age Youth Services, which provides life skills development and leadership opportunities to help young adults navigate their independent living goals. SLM’s fourth core service is offered through the Silver Lining Institute, the organization’s national initiative to expand access to mentoring relationships for youth impacted by foster care. 

About the Role:

Reporting to the Director of Regional Programs, the Program Manager will be responsible for  programming that primarily impacts SLM's Transition Age Youth (ages 16+). This position will be responsible for supervising Program Coordinators, and leading projects and partnerships that fall under both Learn & Earn as well as some of our Young Adult Services. The position will work within the Regional Program team, and will collaborate with other departments as necessary.

The ideal candidate will have a proven track record of success in project & people management. We are looking for a mission-driven and community-focused team member that can lead and manage programs that support SLM’s strategic direction. The Program Manager will bring attention to detail and competency in program development to ensure a smooth and efficient youth and volunteer experience that upholds Silver Lining Mentoring policies, procedures, values, and approach. The Program Manager will increase innovation and collaboration across the program team by creating and managing goals, and overall ensuring capacity to work towards the mission. This position may require some local travel and attendance at events/activities on occasional evenings and/or weekends.

Responsibilities:

People Management & Leadership (40%)

  • Supervise Program Coordinators, including performance management, hiring and onboarding new staff/interns, communicating appropriate expectations, addressing performance management, supporting staff/interns to be successful in their role, and delivering bi-annual performance evaluations.
  • Guide & partner with Program Coordinators via weekly supervision meetings that include monitoring match support, overseeing program projects & supporting with individual professional development. 
  • Collaborate with Management & Leadership teams to execute SLM’s strategic plan, achieve organizational goals, and with Development staff to produce and report on grants and outcomes.
  • Give and receive feedback with peers, supervisees, supervisor, and leadership team members.
  • Participate in relevant working groups to promote cross-departmental collaboration, and strategy insight as it relates to programming that impacts mentees and program staff.
  • Collaborate with Development team to identify and uplift match experiences and youth stories. 
  • Actively engage in SLM’s Diversity, Equity and Inclusion (DEI) efforts such as attending all staff trainings, providing and receiving feedback, and embracing accountability.
  • Maintain professional competence and confidentiality necessary to perform job responsibilities.
  • Identify potential or actual participant safety concerns, and take measures to rectify the situation in accordance with SLM’s safety policies and procedures.

Program Management (40%)

  • Work with program staff to manage the strategic direction and day to day functions of Learn & Earn, and Transition Age Youth programming & services.
  • Track and drive progress towards annual, regional, and organizational goals.
  • Ensure participant learning and program standards are met.
  • Manage partnerships & help steward new relationships.  
  • Provide input into annual program budget development and manage program expenses.  
  • Improve program systems to provide increased services and match support to SLM youth and their respective mentors.
  • Suggest and participate in continuing quality improvement efforts, both organizational and programmatic (e.g., centering participant voice, updating policies & procedures).
  • Liaise with SLM staff and stakeholders to ensure timely communication of programmatic needs. Including partnering with Development Team members to support funding for new initiatives. 
Learn & Earn  
  • Oversee the development of Learn & Earn program partnerships by deepening existing partnerships and identifying prospective partners.
  • In collaboration with the Learn & Earn Program Coordinator, Director of Regional Programs & Director of Quality Assurance: develop, design and implement assessment and evaluation procedures to ensure participant learning and program goals are met.
  • Assist with curriculum development and updating as needed.
  • Attend Learn & Earn sessions as needed.
Transition Age Youth Programming & Services
  • Collaborate with program staff & leadership to integrate SLM’s CLIMB initiative within CBM programming.
  • Identify and work with prospective program partners.
  • In collaboration with the TAY Program Coordinator, Director of Regional Programs & Director of Quality Assurance: develop, design and implement assessment and evaluation procedures to track and ensure participant outcomes.
  • Support and drive progress towards youth milestone completion. 

Community Engagement (20%)

  • Attend specific programming events and workshops to connect with matches and evaluate effectiveness.
  • Lead or support regional and national program initiatives that directly engage youth & mentors (e.g., group events, Annual Match Celebration), and/or those that increase awareness about youth in care.
  • Participate in and attend org-wide events. 
  • Collect participant, mentor and partner stories to demonstrate program impact as needed. 

Who You Are & What You’re Good At:  

Our ideal candidate will be a values led, adaptable individual interested in supporting youth impacted by foster care. Data shows that BIPOC and women often rule themselves out from job opportunities when they don’t feel they fit 100% of the criteria listed in a job description. If that sounds like you, don’t rule yourself out!

  • Strong commitment to, and belief, in the mission, vision and values of Silver Lining Mentoring
  • Master’s degree in Social Work (MSW), a comparable degree OR work experience that demonstrates that you are skilled in providing youth-focused, trauma-informed, harm reduction, and strengths-based support
  • Demonstrated interpersonal and relationship-building skills and ability to give and receive feedback effectively. 
  • Effective planning, organizational, and time management skills
  • Excellent attention to administrative and data processing details
  • Initiative to drive progress towards goals independently, as well as judgment and enthusiasm for collaborating with a team
  • Ability to respond flexibly to an evolving program model, and enthusiasm for innovation and improvement
  • Experience with database management (Salesforce is the primary database used at SLM) is preferred. Strong skills in Google Suite and/or Microsoft Suite. 
  • Experience working with youth with out-of-home experience, young people of color, and/or youth who identify as LGBTQ and/or TGNC preferred
  • Bilingual - fluent in Spanish and/or Haitian Creole a plus
  • Previous supervisory experience preferred
  • LCSW, LICSW, LMHC, or comparable human services licensure preferred

Please note that at this time Silver Lining Mentoring is not able to sponsor U.S. work authorization for this role. 

Silver Lining Mentoring is an Equal Opportunity Employer

http://www.silverliningmentoring.org


Position Tagline: Work collaboratively & lead programming efforts to support long-term mentoring relationships for youth impacted by foster care.

Office Location: Boston, MA – Currently Silver Lining Mentoring works in a hybrid…

Benefits

 Silver Lining Mentoring offers a strengths-based collaborative team, flexible & hybrid work environment, accessible office location in downtown Boston, and excellent benefit package with generous vacation including a 1-week closure in the winter. 


 Silver Lining Mentoring offers a strengths-based collaborative team, flexible & hybrid work environment, accessible office location in downtown Boston, and excellent…

Location

Hybrid
Work must be performed in Massachusetts, US
727 Atlantic Avenue, 3rd floor, Boston, MA 02111, United States

How to Apply

Candidates should submit a resume and thoughtful cover letter explaining why you would like to be considered for this position to programmingHR@silverliningmentoring.org.  Applications will be reviewed immediately for an anticipated early August 2024 start date.


Candidates should submit a resume and thoughtful cover letter explaining why you would like to be considered for this position to programmingHR@silverliningmentoring.org…

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