Director of Residential Programs

Job Type

Full Time




47 West Street
United States



Located in downtown Boston, Bridge Over Troubled Waters is the city’s premier organization dedicated to transforming the lives of runaway, homeless and high risk youth through safe, supportive, and encouraging relationships and effective and innovative services that guide them toward self-sufficiency and fulfilling, meaningful futures. After more than 40 years, it remains a national model and program incubator for youth development services which are effective in helping the most troubled and vulnerable homeless youth to turn their lives around. If you care about making a difference in the lives of young people, we are interested in hearing from you! To learn more about us, visit



As a member of the leadership team and reporting to the Director of Program Services, the Director of Residential Services plays a key and central role toward realizing the vision of delivering high quality, innovative residential services for youth and engaging in replicable best practices. In this role, you will plan, direct and monitor the design and implementation of our Emergency Residence, Transitional Living, Single Parent Housing and Rapid Rehousing programs to ensure positive outcomes and will be expected to promote residential program development and growth to address the unmet needs of youth. As a member of the leadership team, you will ensure the coordination and integration of Bridge’s residential services into the broader mission of the organization.


Specific responsibilities include:


  • Develop and monitor goals and expected outcomes for all residential programs
  • Communicate goals and expectations by planning, monitoring job results, supervising, coaching, and counseling staff and volunteers
  • Maintain high quality residential services to youth and their support system
  • Develop and maintain client outcome oriented evaluation tools
  • Ensure renewal and adherence to licensure requirements and appropriate federal and state regulations
  • Hire, train and directly supervise reporting Coordinators and provide professional development through on-going training and supervision. Conduct annual performance reviews of reporting staff
  • Make internal and external presentations on Bridge's residential programs with youth
  • Oversee residential program budgets and contracts, and anticipate the impact of changes on service delivery
  • Develop relationships via formal MOU's and referral agreements with external organizations (i.e. collaborators), and represent the organization, whenever appropriate. Serve as the liaison to collaborating organizations
  • Oversee the completion of reports that measure outcomes and effectiveness of services provided by residential programs and implement changes and improvements as necessary
  • Support the creation of residential grant proposals by providing narrative information and quantitative data necessary for grant submissions
  • Submit monthly report on residential program activities to the Director of Program Services


  • Bachelor’s degree required, Master’s degree in social work, or related field preferred
  • Minimum five years’ related housing/residential program experience, three of which in a management role. Demonstrated residential program management track record, preferably with a focus on youth
  • Excellent communication skills, both written and verbal
  • Ability and desire to work in a team oriented environment
  • Strong program management skills and people skills
  • Exposure to grant writing, and evaluation. Comfortable analyzing and interpreting data
  • A passion for youth, with sensitivity to their needs, and the issues that result from abuse, neglect and trauma
  • Demonstrated cultural competence and commitment to working with diverse populations
  • Ability and willingness to teach others



We provide competitive compensation and excellent benefits including:


  • Medical Insurance
  • Dental Insurance
  • Employer paid Life, Short and Long Term Disability Insurance
  • Vacation, Holiday, Sick, Personal and Birthday Time
  • 401(k) Retirement Plan


Equal Employment Opportunity

Bridge Over Troubled Waters is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.


We provide competitive compensation and excellent benefits including:


  • Medical Insurance
  • Dental Insurance
  • Employer paid Life, Short and Long Term Disability Insurance
  • Vacation, Holiday, Sick, Personal and Birthday Time
  • 401(k) Retirement Plan

Professional Level


Minimum Education Required

4-year degree

How To Apply

Please email cover letter and resume to: