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Care Management Specialist

Posted by
Bread for the City
|
Washington, DC
New
|
Published 12 days ago

Our Mission:

The mission of Bread for the City (BFC) is to help Washington, DC residents living with low income to develop the power to determine the future of their own communities. We provide food, clothing, medical care, and legal and social services to reduce the burden of poverty. We seek justice through community organizing and public advocacy. We work to uproot racism, a major cause of poverty. We are committed to treating our clients with the dignity and respect that all people deserve.

Position Profile:

Bread for the City began as a front line agency in 1974 to serve vulnerable, low-income residents of DC along with the Zacchaeus Free Clinic (both merged in 1995). Our mission is to provide comprehensive services, including food, clothing, medical care, and legal and social services to our clients in an atmosphere of dignity and respect. All people share a common humanity and are responsible to themselves and to society as a whole. We promote the mutual collaboration of clients, volunteers, donors, staff and other community partners to alleviate suffering caused by poverty and to rectify the conditions that perpetuate it.

Bread for the City’s primary care clinic is a medical home that seeks to provide wrap-around medical, behavioral and social services to all medical patients. The Care Management Specialist builds capacity for the medical clinic to better serve its clients by assessing social needs and providing care management services to medical patients. To accomplish this goal, the coordinator will work with the Social Services team to maintain an up to date resource manual, research social service and health care resources, network with other social services providers, and implement systems to better meet the needs of medical patients. 

In addition, the Health Resource Room, where the specialist sits, is a place where medical patients can go after they see their doctor to sign up for the patient portal, access health information and wellness programs, navigate the healthcare system, and obtain referrals to social service resources internally and externally. We are looking for an energetic and flexible self-starter, who is passionate about empowering medical patients and dedicated to working in a collaborative and multi-cultural environment. 

Essential Duties and Responsibilities: 

Provide immediate social needs screening and care planning with medical patients

  • When patients identify social need, complete appropriate screening and care planning with patients;
  • Provide immediate social services resources/referrals, or follow-up calls, when appropriate;
  • Provide brief, supervised case management support for patients who needs help with concrete social service needs, including My Health GPS patients;
  • Acquire motivational interviewing skills to support clients who are making dietary or other lifestyle changes and have been referred from providers or behavioral health specialist, particularly for My Health GPS population;
  • Connect patients to free wellness resources throughout the city, including DC parks and rec classes, DC Office on Aging wellness centers.

 Social Service Resources

  • Connect patients to appropriate Bread for the City programs and staff;
  • Stay current with organization resources for clients and publicize in medical clinic (ie. monthly volunteer orientation, farmer’s market, etc.);
  • Manage medical resource wall;
  • Manage changes in health care insurance coverage to ensure patients and providers are aware of the process to obtain medical equipment and specialty medical referrals. 

Healthcare Literacy

  • Connect patients to the Patient Portal. Provide basic computer assistance 1 on 1 to support client’s access to portal and other health information;
  • Help clients learn about their condition and assist in finding health information through the use of video, literature and medically appropriate sites to answer health questions;
  • Help clients to select a pharmacy, understand referral process, book non emergency medical transport, troubleshoot PCA and medical equipment orders, etc.

 Requirements

  • Strong interpersonal skills;
  • Ability to multi-task and establish work priorities;
  • Solid foundation in the use of a computer and internet search; comfort with google documents;
  • Commitment to racial equity and the work of undoing racism--particularly within the healthcare system;
  • Commitment to learning about and addressing poverty and the complex social determinants that contribute to overall health and health care for our patients;
  • Comfort with a fast-moving, collaborative work environment.

Training and Supervision 

The Care Management Specialist must attend the Bread for the City new staff orientation. They will also have the option to receive training on motivational interviewing and on best practices in smoking cessation. They will receive ongoing, weekly supervision from the Associate Director of Care Management, including on learning about internal and external social service resources and best practices in working one-on-one with patients.

Required Skills and Experience: 

  • Bachelor’s degree in human services or related field or equivalent experience. If an applicant has BSW, must also be licensed in DC at the LGSW level;
  • Desire and ability to provide services within an atmosphere of dignity and respect;
  • Ability to build rapport with diverse clients, coworkers and colleagues through effective communication, listening skills, and empathy;
  • Commitment to social justice issues;
  • Strong organizational and time management skills, attention to detail, and the ability to juggle multiple tasks and set priorities to meet deadlines;
  • Professional demeanor, excellent customer service and telephone skills, and interpersonal skills;
  • Experience working within a model of Trauma Informed Care or a desire to do so;
  • Commitment to the following principles: staff and patient safety, trustworthiness and transparency, the value of lived experience, collaboration and mutuality, patient empowerment, belief in the importance of our patients, and resilience;
  • Strong commitment to promote cultural, racial, language, and gender access and equity;
  • Ability and commitment to document as needed and required by agency in appropriate databases;
  • Strong computer skills, including the capacity to use Microsoft Office and learn other programs to manage a high volume of detailed information and responsibilities;
  • Ability to work with volunteers in a professional and collaborative manner;
  • Familiarity with Google Organization & Productivity Tools (Gmail, Google Docs, Calendar) and/or ability to learn new technology systems;
  • Willingness to learn and carry out Bread for the City's commitments to social justice and racial equity.

The following are a plus but not required: 

  • Familiarity with federal and state public benefits programs;
  • Familiarity with federal and DC subsidized housing programs;
  • Fluency in Spanish and/or other foreign languages. 

Bread for the City is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, family responsibility, physical or mental disability, medical condition, status as a veteran, or any other category protected by applicable federal, state, or local law, except where a bona fide occupational qualification applies.

To Apply:

You must complete an application through Bread for the City’s ADP portal. Click here to review available openings and click "Care Management Specialist" position. Then select "apply" at the top right hand corner to register for a login and apply for the position. Please upload a resume and cover letter that speaks to your interest and qualifications through this online application process. Your application will not be considered complete unless it includes a cover letter. Only those candidates selected for interviews will be contacted. No phone calls.

Our Mission:

The mission of Bread for the City (BFC) is to help Washington, DC residents living with low income to develop the power to determine the future of their own communities. We provide food, clothing, medical care, and legal and social…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    November 1, 2021

Salary

USD 45,000 - USD 65,000

Benefits

https://breadforthecity.org/work-with-us/

https://breadforthecity.org/work-with-us/

Level of Language Proficiency

The following are a plus but not required: 

  • Familiarity with federal and state public benefits programs;
  • Familiarity with federal and DC subsidized housing programs;
  • Fluency in Spanish and/or other foreign languages.  


The following are a plus but not required: 

  • Familiarity with federal and state public benefits programs;
  • Familiarity with federal and DC subsidized housing programs;
  • Fluency in…

Location

On-site
1525 7th St., NW, Washington, DC 20001, United States

How to Apply

To Apply:

You must complete an application through Bread for the City’s ADP portal. Click here to review available openings and click "Care Management Specialist" position. Then select "apply" at the top right hand corner to register for a login and apply for the position. Please upload a resume and cover letter that speaks to your interest and qualifications through this online application process. Your application will not be considered complete unless it includes a cover letter. Only those candidates selected for interviews will be contacted. No phone calls.

To Apply:

You must complete an application through Bread for the City’s ADP portal. Click here to review available openings and click "Care Management Specialist" position. Then…

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