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IT Systems Administrator

Posted by
The Metropolitan Opera
|
New York, NY
New
|
Published 28 days ago

Department:  IS&T

Available:       October 2021

Position Summary:

The IT Systems Administrator administers and supports various IS system applications including phone, access control, security camera systems, MDM services and Active Directory integration and management following policies and procedures set by the department.

In addition to the role above, this position also assists at the Help Desk to provide support for computers, printers, and user customer service with the other members of Help Desk. This role is often a first point of contact for trouble and support, therefore excellent communication skills are essential to success in this position.   

Primary Responsibilities:

  • Administer all requests from users for telephone services, and interface with IS management, building electricians, and outside services where necessary (including opening trouble tickets on all reported issues and escalating those that cannot be immediately resolved)
  • Administer Active Directory moves, adds and changes, as well as new user hire (including email address creation, initial rights, login, etc.) and employee termination (disable logins, remove from appropriate services, ensure policies and procedures for terminations are followed).
  • Manage MDM client’s rights and services for all Met Users using personal devices
  • Manage day-to-day needs (as required) of the Met’s access control system
  • Manage day-to-day needs (as required) of the Met’s security camera systems.
  • Assist in day-to-day support and maintenance of MetOpera PCs, printers, and peripherals
  • Assist in day-to-day support and maintenance of MetOpera PC and Macintosh software
  • Answer and record Help Desk calls into ticketing database. Create and update Help Desk ticket status
  • Address client needs as required and follow-up on new and existing client issues
  • Provide appropriate feedback to department manager to ensure that open client issues are addressed
  • Perform related duties as assigned or requested
  • Maintain records of hardware and software inventory as directed

Qualifications & Skill Requirements:

  • Bachelor’s degree in Computer Science or related, or Accredited Technical Certificate programs
  • Minimum of two years support experience with Windows OS, MS Office Suite, Help Desk services
  • Strong interpersonal and communication skills
  • Experience with organized support of PC hardware and peripherals
  • Familiarity with the arts or cultural organizations a plus


Physical Demands:


  • The Metropolitan Opera is a performance venue that requires employees working in the building to be fully vaccinated. Due to the nature of this role, you must be fully vaccinated at the time your employment is scheduled to start.
  • Regularly required to sit, talk, and hear
  • Frequently required to use repetitive hand motion and to stand, walk, reach, bend
  • Excellent communication skills both in-person and on the phone.
  • Ability to work well with all personality types
  • Some light lifting of computers and printers
  • Availability to work on weekends as needed


To Apply:

Please follow this link to submit your application materials: https://form.jotform.com/200134406236139

Internal candidates should please contact the Human Resources department directly to apply.

The Metropolitan Opera believes that diversity is critical to our success and growth as a leading performing arts institution and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. Our goal is to be a diverse workforce that is representative, at all job levels, of the communities we serve.

The Metropolitan Opera is an equal opportunity employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and existing employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, citizenship status, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, or any protected category prohibited by local, state or federal laws.

Department:  IS&T

Available:       October 2021

Position Summary:

The IT Systems Administrator administers and supports various IS system applications including phone, access control, security camera systems, MDM services and Active…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    November 1, 2021
  • Education
    4-Year Degree Required

Level of Language Proficiency

English

English

Location

On-site
Lincoln Center Plaza, New York, NY 10023, USA
Metropolitan Opera

How to Apply

Please follow this link to submit your application materials: https://form.jotform.com/200134406236139

Internal candidates should please contact the Human Resources department directly to apply.

Please follow this link to submit your application materials: https://form.jotform.com/200134406236139

Internal candidates should please contact the Human Resources…

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