DATA/IT MANAGER


Job Type

Part Time Contract

Salary

Minimum: $45,000.00
Maximum: $55,000.00

Published:

03/29/2018

Start Date:

05/15/2018

Application Deadline:

04/27/2018

Address

11 Dartmouth Street
Suite 301
Malden
MA
02148
United States

Description

The Data/IT Manager is responsible for the overall support and configuration of computer and information technology, including software and hardware, and data management, organization, storage, and access and reporting. This includes managing networks (LAN and WAN), internet system, software programs, databases, and ensuring compliance with Protected Information (PI) policies and procedures. 


The Data/IT Manager operates under the general direction of the Project Director and in accordance with contractual requirements.


Job Duties:


1.     Maintenance

a. Maintains computer networks and related computing environments including computer hardware, system software, applications software and configurations

b. Performs routine maintenance on equipment and determines when and what type of maintenance is needed including diagnose, troubleshoot and resolve hardware, software or other network and system problems and replace defective components when necessary

c. Accomplishes hardware and software upgrades and improvements

d. Ensures all data entry, storage and output complies with legal regulations

e. Configure, monitor and maintain email applications and virus protection software

f. Maintain an inventory of parts for emergency repairs

g. Establish and perform data backups and disaster recovery operations


2.     Databases

a. Management and maintenance of two integrated Salesforce database systems

b. Maintains database results by setting and enforcing standards and controls

c. Maintains database performance by troubleshooting problems

d. Monitoring data entry procedures

e. Modifies and builds databases as required

f. Create complex query definitions that allow data to be extracted

g. Train personnel as directed by Ombudsman Operations Manager or Project Director in how to input and extract data


3.     Protected Information Security

a. Ensures that electronic versions of personal information are only stored on servers that are reasonably password protected

b. Regularly reviews network server logs for any possible electronic security breach

c. Coordinates disposal of records and databases with the Administrative Assistant as outlined in the EOHHS contract including paper records containing personal information as directed in a cross-cut shredder or via an outside shredding service and reports on said destruction to EOHHS as required

d. Coordinates with the Administrative Assistant to ensure that terminated employees who had access to personal information

i. Employee computer access passwords will be disabled upon termination

   ii. Physical access to any documents or resources containing personal information will be immediately discontinued

   iii. Ensures and records that terminated employees surrender all keys, IDs, access codes or badges, business cards, and the like, that permit access to DPC’s and 's premises or information

   iv. Ensures that terminated employee's remote electronic access to personal information is disabled; his/her voicemail access, e-mail access, internet access, and passwords are invalidated

e. Regularly monitors access, security and handling of personal information by employees

f.  Records of any and every data security breach and file with the Security Plan for Protected Information

g. Maintains an accurate list of electronic and paper databases containing PI, together with a description of the various uses of the databases and reports this list to EOHHS as required

h. Compiles network security logs on a regular basis

i.  Regularly monitors computer firewalls. Ensures that listed operating system patches and security updates are installed as needed to all of computers and servers

j. Is responsible for maintaining the privacy, integrity and electronic storage of personal information

k. At the direction of the Project Director and after completing the required paperwork provides Ombudsman clientele with PI as requested and submits required documentation within two business days to EOHHS

l. At the direction of the Project Director provides EOHHS with access to program data

m. Abides by the procedures and requirements to maintain privacy and confidentiality as outlined in the EOHHS contract Appendix B: Business Associates Agreement


4.     Planning

a. Upgrades hardware and software by assessing transaction processing and database options

 

Qualifications:


Demonstrated Competencies in the following:

1. Experience with data analysis, reporting, and systems management

2. Experience creating internal data practices for organizations that optimize for accuracy

3. An ability to understand desired organizational outcomes and apply data technology to solve for organizational problems hindering success

4. Proficiency with Salesforce including:

  • Configuring custom fields, objects, workflow rules, validation rules, etc. to continually meet the organization’s requirements
  • Configuring the organization’s security model with regards to Roles, Profiles, Permission Sets, Sharing Rules, etc. to continually meet the organization’s requirements
  • Building complex reports and custom report types
  • Performing data cleanup or deduplication tasks and troubleshooting and resolving issues

5. An ability to manage, train and support data processes across an organization with personnel that have varying degrees of technical proficiency

6. An ability to monitor data syncing to ensure accuracy across datasets

7. Demonstrated ability to be a willing, able and active learner;

8. Willingness to be taught and trained in professional skills, in workplace protocols and in topics and issues specifically relevant to mission.

9. Well organized, ability to multi-task. prioritize and meet deadlines

10. Excellent interpersonal, verbal, and written communication skills


PROFESSIONAL REQUIREMENTS


Education

  • Bachelor’s Degree or equivalent work experience in Information Technology or a related field.


Experience

  • 4 years of relevant work experience including experience leading the data management for an organization or team
  • 2 years of relevant work experience with Salesforce
  • Knowledge of IT and information security best practices and experience in risk assessment, audit, and IT security assessments.
  • Knowledge of desktop security and standards (security/networking)
  • Working knowledge of local area networks and network administration
  • Strong MS Office knowledge of current Windows Operations Systems
  • Experience working as part of a team and independently
  • Salesforce Certification (preferred)


Upon hire, the successful candidate must be cleared through the state's Criminal Offender Record Information (CORI) service


Candidates should submit a cover letter and resume to:

Attn: Amy Kalogeropoulos

Disability Policy Consortium

11 Dartmouth Street, Ste. 301

Malden, MA 02148


Or an email with a cover letter and resume as PDF attachments to akalogeropoulos@dpcma.org with subject: Data/ IT Manager Position.

Benefits

Worker’s Comp, Health Insurance Premium Coverage: 25% Family and 50% Individual, and Business Travel Mileage Reimbursement. 

Professional Level

None specified

Minimum Education Required

4-year degree

How To Apply


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