Development Operations Associate

Job Type

Full Time


Minimum: $40,000
Maximum: $45,000
Details: Salary is commensurate with experience. This position is non-exempt from overtime.



Application Deadline



New York
United States


Organizational Overview

Footsteps is the go-to address for any individual who has left -- or is contemplating leaving -- an ultra-Orthodox Jewish community. We provide crucial peer and professional resources and support as people embrace the challenge to redefine their identities, build new communities and establish self- determined lives. Footsteps nurtures a network of individuals so that they not only survive in their new world, but thrive. Since Footsteps’ founding in 2003, the organization has served 1,400 individuals. To learn more visit

The Development Operations Associate is the cornerstone of efficiency for our back-office development work, with tasks ranging from administrative support to leading and implementing complex projects to improve our infrastructure and organizational practices. The primary role of the individual is to manage the development department’s operations including: processing donations and acknowledgements, donor mailings, and maintaining the integrity of our donor database and financial records. The ideal candidate will excel at developing and maintaining systems, providing information, tools and assistance to enhance the organization's development efforts, and analyzing and reporting on the success of fundraising efforts. Job responsibilities include but are not limited to:

  • Donations Processing: Organize and track individual donations; process online and mailed donations, enter donations in database, draft, print and send acknowledgement letters, ensure a high quality online donations process.
  • Fundraising Campaigns: Assist with preparation, implementation and follow-up for organizational solicitation, including end-of-year direct mail campaign and others; liaise with mail-house to ensure data accuracy; prepare email and mail list segmentation.
  • Data Quality Assurance: Assure integrity of data and records, audit data entry for errors, update contact and additional information in donor database and email lists; spearhead monthly and annual reconciliation with accounting; train staff on organizational practices related to development operations.
  • Donor Analyses: Undertake donor analyses on monthly, quarterly and annual basis; coordinate donor surveys; prepare donor reports for funders and board of directors.
  • Additional Supports Include: Answer calls from supporters and respond to donor correspondence; maintain departmental records; maintain organization’s P.O. box; assist with logistics for donor events.

Competencies and Qualifications:

  • Minimum 1-2 years previous related experience, preferably in non-profit development
  • Systems thinker with impeccable attention to detail
  • Ability to accurately handle diverse projects and a large volume of detailed work simultaneously, and use good judgment in prioritizing work
  • Demonstrated ability to work with management information systems and databases; superior Excel, MS Office required; fundraising database experience preferred
  • Self-starter able to work independently and in a team environment
  • Ability to maintain a high level of confidentiality
  • Comfort working in a growing, fast-paced organization, including performing a wide variety of functions, multi-tasking and meeting required deadlines

Location: New York City

Start Date: Immediate

Salary: 40,000-45,000 commensurate with experience

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

How to apply: For immediate consideration, please send your resume and cover letter to and indicate your name and "Development Operations Associate" in the subject line. Applications will be reviewed on a rolling basis.

We thank you for your interest in career opportunities with Footsteps. Due to high volume, only those candidates selected for an interview will be contacted.

Footsteps is an equal opportunity employer. We carefully consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. We provide competitive salaries and benefits.