JOB DESCRIPTION: Department Director
STATUS: Full-Time, exempt 40 hours/week; Benefits include medical, dental and vision insurance, 403(b), Flex Plan, sick leave, vacation, personal and holiday pay.
REPORT TO: Chief Program Officer
POSITION PURPOSE AND OBJECTIVES
This position provides oversight of StarVista’s Youth Empowerment Services department, which is focused on providing services to youth and their families in residential and institutional settings. These programs include 24-hour residential programs for homeless and runaway youth, former foster youth, youth on probation, and incarcerated youth. These programs provide support to children and youth ages 10-26 and their families through mental health, case management, and residential counseling services.
This position ensures, through supervision of Program Managers/Program Directors in the department, that programs deliver high quality services consistent with the agency mission. It is responsible for ensuring that programs offer services reflecting the “best practices" in the field. It also provides support to all StarVista programs that offer services to children, youth, adults, and families including mental health, case management, community-based, crisis, and substance use services
- Verifiable management and leadership skills
- Provide successful oversight of program activities and staff.
- Demonstrable clinical skills and experience in providing individual, group, and family services.
- Fiscal skills and experience required for management of program and department budgets or willingness to learn.
- Strong ethical principles, reflected in practice, including a thorough understanding of client confidentiality requirements, appropriate clinical record keeping, and federal/state laws governing services delivered in each program.
- Investment in StarVista’s commitment to diversity, equity and inclusion in the agency and the community.
- Understanding of issues related to diversity, equity, and inclusion; exhibit willingness to explore self in relation to these issues and provide culturally informed services to diverse clientele and supervision and management to staff.
- Ability to tactfully and genuinely hold and communicate a management perspective, in addition to seeking staff input and demonstrating sensitivity to staff concerns.
- Ability to support staff and programs in professional development encourage accountability and passion in the work.
- Strong organization, communication, supervisory, and leadership skills.
- Ability to work with partner and contract agencies to further the mission of the agency.
- Ability to function as a member of a multidisciplinary team with diplomacy and professionalism.
- Ability to work as a team member with upper management to accomplish tasks supporting the agency’s mission.
- Provide weekly supervision of Program Managers/Program Directors in the department.
- Work closely agency leadership team to provide direction to all agency programs.
- Attend weekly meetings with the Chief Program Officer.
- Attend stakeholder meetings, as required by program contracts for services and other meetings as assigned by the Chief Program Officer or essential to other department programs/functions.
- Attend internal meetings including but not limited to Executive Team, Clinical Supervision Support Supervision of Supervisors (SoS), Quality Assurance, Management, Grants and other meetings as assigned by the Chief Program Officer or important to agency functioning.
- Attend program staff meetings at least once per month and hold department meetings monthly.
- Maintain awareness of contract requirements for programs and ensure that outcomes are met. These include requirements included in state Community Care Licensing, San Mateo County Coordinated Entry System, and other requirements through contracts with Probation, Behavioral Health and Recovery Services, and Human Services Agency.
- Annually review and revise program Policy and Procedure Manuals in partnership work with Program Managers.
- Meet as needed with the Chief Financial Officer to review budgetary matters and demonstrate an ability to review, track and support program budgets.
- Collaborate with the HR Manager, Chief Program Officer, and Chief Executive Officer on personnel issues. Approve all program hires within the department to assure adherence to agency’s minimum qualification policy.
- Work closely with the Development Team to assist with writing proposals, grants and represent the programs, department, and agency.
- Work with the Operations and IT teams to ensure department needs are met.
- Participate in agency 24-hour, on-call, support team.
- Review program statistics to assess and ensure progress toward goals and outcomes and develop action plans when a program is not on track; review annual reports as needed.
- Assure all requirements for state licensure/certification are met and maintained in all applicable programs.
- Assist Program Managers/Program Directors to develop annual draft budgets to present to the Chief Financial Officer.
- Provide clinical/management support for Program Managers/ Directors in their absence.
- Maintain awareness of current trends in the field, specifically issues related to residential services, children and family services, probation and juvenile justice, youth development, leadership development, and diversity and equity.
- Cultivate and maintain strong, positive relationships with colleagues in other agencies, administrators of county departments, and other community stakeholders.
- Monthly review of all non-emergency incident reports and grievances. Immediate review of emergency incident reports and grievances.
- Quality assurance (QA) of all program records; quarterly QA of each program to assure adherence with agency, county, state, and federal requirements.
- Supervision of trainees/interns/associates/post-docs as needed and appropriate.
- Other duties as assigned.
This position directly supervises the Program Managers/Program Directors of multiple programs in the department, as well as other agency staff as needed.
Work in a clinical environment, overseeing mid-level managers. Travel to and from work sites. Handle confidential information and documents, as well as potential crisis situations. Participate in agency 24/hour, on-call, support.
- Valid CA Driver’s license, working car, proof of auto insurance, and ability to pass background and TB clearance are required.
- Graduate degree in counseling, psychology, social work, or a related field.
- Licensed as an MFT, LCSW, or Psychologist, preferred. If unlicensed, the position will be offered on an interim basis, and the candidate MUST obtain licensure within 2 years.
- Two years post-license as an MFT, LCSW, or Psychologist and ability to supervise preferred.
- Demonstrable ability in providing consultation and supervision to program staff.
- Well organized, dependable, and punctual.
- Flexibility in meeting changing priorities as required.
- Able to function as part of a team and possesses strong interpersonal skills.
- Leadership skills and abilities.
- Ability to organize, prioritize and manage multiple tasks to meet specific deadlines.
- Bilingual applicants encouraged to apply.
TO APPLY: Please email a detailed cover letter and resume to firstname.lastname@example.org
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StarVista is a private non-profit agency in San Mateo County that provides a wide array of free and low-cost services to help children, teens and adults who are dealing with substance abuse, domestic violence, mental health, relationship and communication issues. More information about the agency and its programs can be found at www.star-vista.org.