The Chief Finance & Operations Officer (CFOO) provides the leadership and management necessary to establish infrastructure and people systems necessary to achieve organizational outcomes, to ensure financial strength and operating efficiency, and to grow the organization effectively. The CFOO oversees the organization’s Finance, Human Resources, & Centralized Operations teams, comprised of the finance, human resources, data & evaluation, and operations workstreams, and provides connection and integration across multiple sites and departments The CFOO is motivated to foster a positive organizational culture grounded in Safe & Sound’s values and commitment to diversity, equity, and inclusion and trauma-informed practices.
Reporting to the Chief Executive Officer (CEO), the CFOO serves as a key leader within the organization and is the primary liaison to the Board of Directors on organizational infrastructure matters (i.e. Audit & Risk Committee, Finance Committee, Investments Subcommittee, Facilities Subcommittee, and ad hoc committees). The CFOO works closely and collaboratively with the CEO, Chief Program Officer (CPO), and Chief Development Officer (CDO) and directly supervises four managerial staff: Director of Finance, Talent & Human Resources Manager, Senior Program Manager of Data & Evaluation, and Senior Program Manager of Operations.
- Participate on Leadership Team and responsible for joint development and implementation of organizational strategic plans, annual operating plans, performance measurements, and overall organizational management.
- Foster positive organizational culture that aligns with mission and values including diversity, equity, and inclusion, along with our foundational commitment to trauma-informed principles and practices.
- With a diversity, equity, and inclusion lens, serve as a strategic advisor to the CEO and other leadership staff to ensure proper integrated infrastructure support across teams and to position organization to grow effectively over the next several years.
- In partnership with Board of Directors and Leadership Team, develop and implement short- and long-term infrastructure goals, objectives, policies, and procedures; ensure that operations are aligned accordingly; and evaluate potential partnerships, opportunities, and funding streams for impact on organizational infrastructure and sustainability.
- Maintain knowledge and current status of departmental projects, providing support as needed and elevating topics most relevant for the Leadership Team to discuss.
- Supervise four managerial staff members directly – Director of Finance, Talent & Human Resources Manager, Senior Program Manager of Data & Evaluation, and Senior Program Manager of Operations – and responsible overall for 15 team members across the employee life cycle, in addition to contractors and consultants. Lead and support team through organizational change.
- Handle high level of confidential and sensitive information.
- Serve as the Compliance Officer, ensuring that the development, implementation, and ongoing monitoring of all policies and procedures are in accordance with legal, contractual, and accreditation requirements applicable to nonprofit organizations, as well as sound and equitable organizational practices.
- Lead risk identification, assessment, management, mitigation, and communication processes with the Leadership Team and presents findings to the Audit & Risk Committee. For risk mitigation, conducts annual review and renewal of insurance policies with the Audit & Risk Committee.
- Ensure legal, regulatory, and budgetary compliance and risk mitigation through the timely review and approval of all organizational contracts and agreements and make recommendations to the Chief Executive Officer and Board on acceptance and sign-off in accordance with the Financial Approval Matrix. Support Leadership Team with negotiation of leases, vendor agreements, and contracts.
- Ensure organizational financial health and lead strategic financial operations, including developing short- and long-term financial goals, objectives, budgets, policies, procedures, and metrics; advise on financial operations, budgeting, cash management and financing activities, and financial policy matters; and serve as primary liaison to the Board of Directors on organizational infrastructure matters (i.e. Audit & Risk Committee, Finance Committee, Investments Subcommittee, Facilities Subcommittee, and ad hoc committees).
- Oversee accounting, funding, and financial management, ensuring compliance with US GAAP, nonprofit regulatory requirements, and internal policies and guidelines; reviewing and monitoring financial performance; directing annual budgeting and ongoing forecasting processes; ensuring efficient and effective management of finance function; ensuring accuracy, reliability, and timely delivery of financial information to internal and external stakeholders; and ensuring that accounting and reporting of use of funds are consistently aligned with public and private funder restrictions and requirements.
- Oversee timely compliance with regulatory and funder requirements and ensure proper communication and compliance of internal controls, including financial policies and procedures throughout the organization.
Talent & Human Resources Management
- Provide short- and long-term strategic support and oversee talent management strategies and activities, including recruitment and onboarding; employee retention, engagement, development & performance, evaluation; and employee relations.
- Oversee compliance with employment laws & regulations and internal HR policies, procedures, and processes. Working closely with the CEO and legal counsel, support investigation of all grievances and reported allegations of sexual harassment and/or discrimination claims.
- Oversee payroll and benefits administration, including maintenance of HRIS system, benefits & wellness, safety & workers’ compensation.
Data & Evaluation
- Provide leadership and strategic support to Data & Evaluation team responsible for managing statistical reporting and analysis of program data to fulfill grant obligations and to make program changes, as needed; developing and implementing evaluation tools to measure program efficacy; and developing and implementing performance systems to ensure organizational policies and practices are upheld.
- In collaboration with CPO and Data & Evaluation team, mobilize necessary technical assistance, including external evaluators, to assess effectiveness of Safe & Sound programming and to report and make recommendation to CEO regarding programmatic changes to increase client accessibility and success at Safe & Sound.
- Develop and implement short- and long-term organizational infrastructure plans, budget, and operational metrics for facilities, contracts management, office and administrative systems, security, and technology.
- Provide strategic support and oversight necessary to implement and manage organizational infrastructure systems; to assess efficiency and effectiveness of systems; and to deploy resources to make necessary improvements.
- Oversee the knowledge and document sharing strategy and system across Safe & Sound, ensuring that information is standardized and easily accessible and that departments and work-sites can learn from one another and share best practices.
Undertake other duties as assigned.
ESSENTIAL REQUIREMENTS & QUALIFICATIONS
- Strong alignment with Safe & Sound’s mission and values including diversity, equity, and inclusion, along with our foundational commitment to trauma-informed principles and practices.
- Demonstrable senior leadership experience with an organization-wide perspective and proven ability to lead organizational change and capacity building efforts yet willing and able to be hands-on.
- Demonstrable and progressive experience with short- and long-term strategic planning and implementation; nonprofit board of directors, financial management, and budgeting processes; government contracts and nonprofit funding streams; 501(c)(3) organizations with similar operating budgets; and organizations in growth phase.
- At least ten years in Accounting/Finance with at least five in a managerial position.
- Degree in accounting highly desirable; courses in finance and/or accounting a must. CPA, MBA or equivalent experience a plus.
- Excellent judgment and emotional intelligence, including a track record of employing emotional fortitude, awareness, and skill to navigate, with calmness and confidence, complex and difficult relationships and interactions between staff.
- Interpersonal ability to build trust and goodwill with staff across the organization
- Experience in successfully managing/coaching and creating an inclusive environment for a diverse team of individuals.
- Demonstrated written and verbal communication skills with an ability to listen and observe, to convey expectations clearly, to maintain an accurate and constant flow of information, and to handle sensitive information in an appropriate manner.
- Ability and demonstrated success supervising and collaborating with staff in a manner that is flexible and supportive yet ensures accountability.
- Ability to work in a partnership with strong leadership and a committed staff with high standards; and embody those values as well.
- Ability to translate complex financial concepts to individuals at all levels.
- Excellent hands-on analytical problem-solving skills.
- Demonstrated ability to deliver quality results under time constraints.
- Advanced user of Microsoft Excel, Word and financial accounting software.
- Ability to develop and implement evaluation tools to monitor program efficacy preferred.
- Knowledge of risk management, facilities and development of IT systems preferred.