Manager, International Operations training Hub

Posted by
Canadian Red Cross - International Operations | Ottawa, ON, Canada

Canadian Red Cross - International Operations

Published 25 days ago

Application Deadline

June 17, 2019

Do you want to make a difference?



Join the world’s largest humanitarian network. The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is currently seeking a Manager, International Operations training Hub


Reporting to the Senior Manager, Readiness for Global Emergency Response, and working closely with the People Services team including Learning & Development, internal clients and external providers, the incumbent is responsible for proactively identifying learning and development gaps, opportunities and providing tailored learning solutions to further the vision and the strategic and operational goals of International Operations. This includes learning needs assessment and analysis, development, and subsequent design, development, implementation, monitoring and evaluation of efficient and effective training programs and tools within International Operations. The Manager, IO Training Hub will lead a small team and provide leadership, advice and counsel to internal clients with regards to Canadian Red Cross training and professional development initiatives related to International Operations




Training and professional development strategy, operational planning for readiness of global emergency response personnel (60%):


  • Conducts training needs analysis in coordination with RCM partners; determines the L&D priorities based on organizational and IO priorities (IFRC Strategy 2020, 2030; CRC Strategy 2020, CRC projects/agreements related to readiness and response) and competency frameworks, and develops a training and professional development strategy for delegates and CRC staff preparing for deployment to emergencies globally
  • Works closely with counterparts in IFRC and other PNS to ensure alignment with sectoral learning paths and strategies. Engages and contributes to this evolving global learning focal point network
  • Contributes to the development/review and communicates IO L&D policies, procedures and standards for the development and delivery of appropriate learning solutions in close coordination with larger CRC Learning and Development Centre
  • Leads the development/review/formalization/maintenance of learning paths for IO employees and voluntary technical experts (delegates) deploying as Surge or ERU profiles in global emergency response operations, including management and leadership profiles.
  • Provides advice and guidance on design, development and delivery of training solutions. Promotes awareness on emerging operational trends and lessons learned. Explores professional development opportunities outside of trainings (mentoring, coaching, internships and other solutions) and provide solutions on how to integrate into readiness and response activities
  • Researches and recommends appropriate learning platforms, methodologies and innovative tools and practices to enhance training and professional development initiatives and solutions that support CRC IO Strategy
  • Works closely with the CRC Learning and Development Centre and the team on utilization of technology in the delivery of distance learning solutions, such as webinars, instructor-led online courses, virtual classroom, etc.


Team management, work planning and admin support (40%):


  • Develops the annual work plan and budget for IO Training Hub, approves (as per CASA) and monitors training expenses and reports on variances
  • Provides regular statistics and analysis of training and professional development activities for communication and presentations to leadership teams at CRC to increase awareness and support decision making
  • Monitors and reports on implementation and delivery of training activities including formal evaluation mechanisms to measure and report on the effectiveness of learning interventions
  • Provides leadership and coaching to the IO Training Hub including IO employees, delegates, and/or IO Facilitators so they can grow and deliver on expectations
  • Works within the organization’s matrix environment to act as a leader and implementer on some files and an advisor/support on others
  • Oversees the preparation of team developed course schedules, locations, contracts with suppliers and consultants and communication to the appropriate audience
  • Oversees the request and selection of external vendors and consultants as per established Supply Chain Management procedures                                  
  • Manages the promotion of training and professional development activities/initiatives across CRC
  • Oversees effective tracking of completed training and related outcome indicators
  • Ensures the inventory of materials developed by the IO Training Hub and Learning & Development Centre is well managed
  • Engages and participates in the development and maintenance of the Learning and Development portal to reflect up-to-date information and learning opportunities       




Education & Experience

  • Bachelor of Arts or Business Administration or other relevant field
  • Post-Secondary Education in the field of People Management and/or Adult Learning or similar
  • Minimum 3 years related experience at a managerial level
  • Experience and demonstrated success leading a Training, Professional Development and/or Learning & Development portfolio
  • Experience in or exposure to implementation and evaluation of training initiatives
  • Strong knowledge in the design, development, implementation and evaluation of learning programs
  • Strong knowledge of people management and adult learning principles


Knowledge and Skills

  • Proven leadership skills including comfort working in a matrix environment
  • Solid project management skills to ensure successful delivery of learning initiatives and programs. Strong organizational and planning skills
  • Excellent client service skills including the ability to anticipate client needs and provide quality service
  • Excellent oral and written communication skills both in English and French, and dynamic and effective presentation skills.
  • Strong research, analytical, and problem-solving skills, with a track record of implementing new initiatives with successful outcomes.
  • Proven ability to build and maintain strong and positive relationships with internal and external stakeholders, inspire collaboration and influence outcomes in a matrix environment.
  • Ability to work with team members at all levels of the organization, including leadership
  • Strong computer skills including experience working with e-learning
  • Ability to handle multiple priorities in a fast paced and changing environment and maintain focus on goals and collaboration
  • Ability to work effectively in a virtual environment
  • Displays a strong commitment to gender equality and social inclusion
  • Commitment to the principles of the Red Cross Red Crescent Movement





  • 35-hour work week, Monday to Friday
  • May, on occasion, be required to work non-traditional hours, especially when the team is delivering classroom courses
  • The majority of work is performed in typical office environment
  • May require collaboration within a virtual team
  • Travel to the training delivery locations, domestically and internationally, may be required
  • Successfully complete a Canadian criminal record reference check and vulnerable sector check.




Want to foresee how you will make a difference? Visit our following websites below to get a glimpse of what we do, aspire to be one of our many current delegates, locate where we deploy, and much more!


The Canadian Red Cross is committed to diversity and inclusion in our workplace. All qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, race, color, religion, national origin, disability, age, or any other characteristic protected by law. We welcome applications from all applicants particularly Indigenous persons, persons with disabilities, ethnic minorities, visible minorities, and others who may contribute to diversification and share our values.


Please notify us as soon as possible of any adaptive measures you might require at any stage of the recruitment process.

Do you want to make a difference?



Join the world’s largest humanitarian network. The Canadian Red Cross Society, a not for profit, humanitarian organization dedicated to helping the most vulnerable in Canada and throughout the world, is…

Details at a glance

  • On-site Location
  • Full Time Schedule

How To Apply

Interested parties may submit their application by applying Here or on the Canadian Red Cross Online Career Website by June 16th , 2019 midnight EST.

Interested parties may submit their application by applying Here or on the Canadian Red Cross Online Career Website by June 16th , 2019 midnight EST.


400 Cooper Street, Ottawa, ON K2P 2N1, CA