Contracts and Operations Manager

Job Type

Full Time


Details: Based on experience.



Application Deadline



621 Degraw Street
United States


Brooklyn Workforce Innovations (BWI, is a non‐profit, Brooklyn‐based workforce development organization that changes the lives of over 850 jobless New Yorkers each year by offering them the skills and support they need to launch lasting careers. BWI’s eight skills training programs are nationally renowned for being among the most effective poverty‐fighting solutions for adults from all five boroughs of New York City who have barriers to employment. BWI provides free training and job readiness, followed by at least two years of job placement and career‐advancement support. Currently, BWI helps individuals begin careers in commercial driving, voice and data cable installation, TV and film production and post production, and skilled woodworking, among other local sectors.  

The Contracts and Operations Manager is responsible for contract compliance and day‐to‐day administrative operations for the organization. The Manager will also coordinate certain activities with programmatic and administrative units and maintain oversight of some external relationships. The Manager will report to BWI’s Executive Director.


Contract Management Responsibilities 

  • Work closely with BWI training program teams to meet enrollment, service delivery, and outcomes goals related to BWI’s 10+ government contracts, most of which are performance‐based and require considerable documentation to drawdown funds after BWI has expended resources in the course of serving low‐income New Yorkers. 
  • Liaise with NYS & NYC agencies and partners to ensure contract compliance and performance goals are exceeded.  
  • Effectively and accurately report to government agencies regarding progress toward contract goals, in order to access and sustain support for approximately $1.5M in annual funding. Government agencies require a range of different mechanisms to report expenses, processes and outcomes of the work, including but not limited to: 
  • Billing both line item and milestone based contracts utilizing vouchers provide by funders. This involves assembling and submitting back up documentation for expenses and or milestone achievement. 
  • Tracking progress toward enrollment, placement, retention and billing down contract. 
  • Reporting and providing backup documentation of job placements and retention milestones that have occurred 
  • Ensuring participant folders are audit‐ready and data is entered into various proprietary databases. 
  • Documenting and calculating the staff time spent on a particular grant‐funded project 
  • Oversee and manage reporting and legal requirements related to contracts, such as keeping BWI up to date in the New York City government’s VENDEX system. 
  • Work closely with the Fiscal Department, to report both revenue and expenses, and to ensure that BWI’s fiscal records accurately reflect government contract revenue and receivables. 
  • Provide regular contract and compliance reports to BWI leadership to inform program improvement, fundraising and future resource allocation.  
  • Supervise Assistant Contract Manager. 
  • Manage additional duties as assigned.

Operations and Special Projects Responsibilities 

  • Support BWI in assessing and implementing physical space transitions, including upcoming office relocations for one of BWI’s satellite locations hosting multiple programs.  
  • Identify staff and programmatic needs and work with the Executive Director and Program Directors to manage a build‐out process that is minimally disruptive and is aligned with the resources we are able to secure. 
  • Coordinate and manage day‐to‐day operations of BWI programming in close collaboration with other departments, including, Fiscal, Human Resources, and Administration and reception.  
  • Oversee document and file management systems for the entire organization.  
  • Manage certain organizational resources, including BWI’s Tools of the Trade fund, which provides support as needed to graduates for whom some barriers remain before job placement (a set of work boots, or a Metro Card, as examples). Securely maintain and track BWI’s stock of Metro Cards, which are kept on hand for volunteer staff and trainees experiencing severe economic hardship. 
  • Supervise consultants and vendors as needed.

The ideal candidate for this position will possess a mix of familiarity with workforce development, contract management, fiscal operations, human resources; an understanding of effective not‐for‐profit management and operations; and project management experience. The candidate will need to be comfortable performing a broad range of tasks, some highly interactive and some working independently. While the position will work closely with the Executive Director, they must also be able to work autonomously and exercise solid judgment and be able to respond to a diverse group of internal and external stakeholders in a timely and professional manner.


  • Workforce development experience required, including experience working in collaboration with other organizations or programs within a multi‐service organization. 
  • Experience developing and implementing administrative and/or performance measurement systems required.  
  • Project management experience; preferably in workforce development or social service.  
  • Experience with invoice management and payroll strongly preferred. Experience reading and deciphering automated payroll reports preferred. 
  • Must be goal‐driven and results‐oriented with a friendly and professional demeanor. 
  • Demonstrated ability to work well independently and as a member of a team, and with a wide variety of stakeholders, including government agencies and auditors. 
  • Budgeting and expense monitoring experience required. 
  • Excellent communication and computer skills, well‐organized, thorough, strong attention to detail, and motivated.  
  • Ability to multi‐task and exercise good judgment.  
  • Enthusiasm and respect for working with low‐income adults; strong commitment to BWI’s mission.  
  • Flexibility to work some evenings and/or weekends.  


BWI offers a good benefits package including health, dental and retirement.  

Professional Level


Minimum Education Required

4-year degree

How To Apply

No phone calls, please. Email cover letter, resume, and salary history/requirement to Aaron Shiffman, Executive Director, Only applications with a cover letter, resume and salary requirement will be considered.