DonorsChoose is the leading platform for giving to public schools. Teachers across America use the site to create projects requesting resources their students need, and donors give to the projects that inspire them. Since its founding by a Bronx teacher in 2000, 4 million people and partners have given $965 million to projects reaching over 40 million students. In this clip, board member Stephen Colbert tells our story.
Unique among crowdfunding platforms, the DonorsChoose team vets each project request and ships resources directly to the school. Every donor receives photos of their project in action, thank-yous from the classroom, and a cost report showing how every dollar was spent.
Our dedicated team and the informal, fast-paced, and fun culture we’ve built together is what has made this success possible (and why we were recognized as the #1 “Best Nonprofit to Work For” by the Nonprofit Times).
As a branch of the Operations team at DonorsChoose, Customer Support is responsible for all one-to-one touchpoints — reactive and proactive — and self-service tools that help teachers, donors, administrators, or any member of the general public successfully use our website.
As a small and mighty team consisting of primarily remote team members, autonomy and ownership are of the highest value. The quality of our support is a shared responsibility across the team and we all bring ideas to the table to improve our work. We appreciate and take advantage of the time we have to get in sync, but we also deeply value and prioritize our ability to focus on solving customer inquiries.
Finally, we are passionate about serving our customer base — we get to help people bring classroom projects to life and enrich learning experiences! — and believe in support that is kind, personalized, and simple. We go the extra mile when we need to, give people the benefit of the doubt, and take pride in providing engaged and complete support. We get that providing exceptional support to teachers and donors adds value to the DonorsChoose mission. We are pretty darn awesome!
In this role, you’ll report to the Senior Vice President, Operations and will:
This position might be for you if you are:
DonorsChoose offers a competitive salary and benefits package, which includes 100% employer paid health, dental, and vision coverage; a matching 401k plan (up to 5% of base salary); and annual professional development stipend, and 5 weeks paid vacation plus national holidays.
Due to social distancing guidelines in New York City, this role will be temporarily remote through 2020 and will be in-person once our New York offices reopen.
Please submit your application online, addressing your cover letter to Maya Lundhagen, Senior Vice President, Operations.
The DonorsChoose team works toward a nation where students in every community have the resources needed for an excellent education. To do this we hire and support a diverse team of the best and the brightest talent available.
We are an organization increasingly representative of the varied races and ethnicities, genders and sexual orientations, religious and political beliefs, and abilities that comprise our nation. DonorsChoose.org focuses on attracting, retaining, and advancing diverse talent because it makes us more effective, high-performing, creative, and resilient.
If you are passionate about our mission, highly skilled in your field, and looking for a place where you can bring all of yourself to work, we want you.
DonorsChoose is the leading platform for giving to public schools. Teachers across America use the site to create projects requesting resources their students need, and donors give to the projects that inspire them. Since its founding by a…