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Spanish-Speaking Match Support Coordinator

Big Brothers Big Sisters of Eastern Massachusetts


New
|
Published 27 days ago

At least $40,000

Role Summary

As a Program Services Coordinator – Match Support, you will play a truly unique role in the healthy development of the Big and Little match relationship. You will be the first person in the agency to see the impact of our programs. Through phone calls, emails, and other events you will provide on-going match support to increase the quality and duration of the match relationship and identify any child safety issues for volunteers, children and their families.

This position in particular will focus on supporting a number of Spanish-speaking matches. This will include both written and spoken communication.

Key Responsibilities

  • Frequently contact volunteers, parents, and youth according to agency standards via phone, email, in-person visits, and/or match events to increase the quality and duration of the match relationship and identify any child safety issues for volunteers, children and their families.
  • In each match contact, gather the appropriate information to make an assessment of the current state of the match and its needs. Recommend an action plan to ensure that the match moves forward appropriately and all parties have a positive experience
  • Document all match contacts in a timely and accurate manner and according to BBBS of America and agency standards
  • Actively encourage empathy, communication, and collaboration across match parties of different backgrounds
  • Collaborate closely with other staff – in program services and other departments – and to enable the most volunteers and children to be successfully matched
  • Share information with matches about activities, events and opportunities available through the agency
  • Refer volunteers, youth and parents to other services as needed.
  • Help plan, organize and attend agency-sponsored match activities for Bigs and Littles
  • When a match requires closing, conduct thorough discussions with volunteer, youth and guardian and perform accurate and timely write-up of match closure forms
  • Coordinate or lead special projects as assigned

Basic Qualifications

  • Bachelor’s degree with one or more years of work experience, preferably in youth development, volunteer or program management, and/or education
  • Availability to work full-time. Hours may include evenings and weekends
  • Ability to fluently speak Spanish
  • Access to reliable internet and phone connections to perform work remotely during the COVID-19 pandemic
  • Familiarity with Microsoft Office programs (excel, word, powerpoint, etc.)
  • Ability to communicate with professionalism, assertiveness, and empathy to large groups and individuals verbally and in writing
  • Willingness to commit to a minimum of 2-3 years in the role

Desired Qualifications

  • Demonstrated comfort and ability to work with and motivate a wide variety of people, including youth and adults, with a preference for candidates with experience in racially, ethnically, and socio-economically diverse urban and/or recent immigrant communities
  • Ability to successfully work independently and in a team environment
  • Enthusiasm, creativity, a positive sense of humor, and a “can do” attitude
  • Proven organization and time management skills to complete a high volume of varied responsibilities in a fast paced setting
  • Excellent strategic problem-solving ability with a positive, “can do” attitude
  • Able to travel to sites where our programs are hosted throughout Boston
  • Excellent computer skills with knowledge of Salesforce, Microsoft Outlook & Teams is a plus

Role Summary

As a Program Services Coordinator – Match Support, you will play a truly unique role in the healthy development of the Big and Little match relationship. You will be the first person in the agency to see the impact of our programs…

Details at a glance

  • Remote Possible
  • Full Time Schedule
  • 4-Year Degree Required
  • Professional

Benefits

Not only are you making a difference every day, but you’re in a workplace that wants you to succeed! Here are just a few of our benefits:

  • Competitive Salary
  • 403(b) Matching Contribution
  • Competitive health and dental coverage
  • Accrued three weeks of annual paid vacation; four weeks annually after two years; five weeks after five year; plus personal and sick time.
  • Take your birthday off every year, and the week between Christmas-New Years
  • Participate in a peer recognition program where you can win other awards

Not only are you making a difference every day, but you’re in a workplace that wants you to succeed! Here are just a few of our benefits:

  • Competitive Salary
  • 403(b) Matching Contribution…

Level of Language Proficiency

Must speak Spanish - This position in particular will focus on supporting a number of Spanish-speaking relationships. This will include both written and spoken communication.

Must speak Spanish - This position in particular will focus on supporting a number of Spanish-speaking relationships. This will include both written and spoken communication.

Location

184 High Street, Boston, MA 02110

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