LCL seeks a seasoned and innovative leader to act as Director of its LOMAP program in Massachusetts (or willing to relocate) and provide additional operational and leadership supports to LCL’s Executive Director as needed. Significant opportunity to work remotely, particularly during pandemic, but good faith intention to participate in future in-person meetings and work (public health concerns permitting) with lawyers and LCL | Mass LOMAP staff in Massachusetts is required. Under the supervision of LCL’s Executive Director, this position has four main areas of responsibility:
- Supervision of LOMAP’s team of Practice Management Advisors (PMA) – Meet regularly with PMA and consult on their progress and professional development needs. Help PMA set goals and work towards meeting those goals. Engage in annual performance reviews of PMA and other staff, as appropriate, in consultation with LCL’s Executive Director
- Participation/engagement in the day-to-day work of PMA (i.e., in addition to supervising PMA, providing actual PMA services) as further outlined below
- Set tone, direction, and objectives for the LOMAP group (in fashion consistent with LCL strategic plan) and actively participate in LCL’s organization-wide strategic planning process.
- Provide operational and leadership supports to LCL’s Executive Director and other staff as appropriate and needed. Success and flexibility in this area creates path for future advancement to position of Deputy Director of LCL.
EDUCATION AND EXPERIENCE:
- BA, J.D., and membership in good standing of a state bar required, preferably Massachusetts.
- Experience in law office management or risk management, including trust and operating account administration, and knowledge of relevant technology.
- Several years’ experience in legal practice, preferably in Massachusetts
- Experience with and ability to explain a system to detect conflict of interests;
- Ability to explain conflict situations;
- Understands the importance of client communications and, as such, can explain:
- the basics of fee agreements and why written fee agreements are necessary;
- how and why to use non-engagement and disengagement letters;
- the need for invoices and settlement breakdown statements
- the need for and importance of contemporaneous notice of withdrawal of fees;
- Has accurately maintained an IOLTA account and can explain how to do that;
- Can work with attorneys who are both technologically innovative and illiterate, is also able to identify major players in the legal software market and which tech is most helpful for attorneys.
- Experience leading a small team/ supervising 2-4 direct reports.
As outlined above, in addition to leading our LOMAP program, the Director will also engage in the regular activities of our PMA, which are to provide practical advice, information, consultations, education and resources on law office and practice management, legal technology and cybersecurity, starting, growing and winding down a practice, networking and marketing, and trust accounting for lawyers, law students and other legal professionals, through a confidential advisory program; creating written resource materials for publication on the program’s website; conducting research as needed on national trends, practices and legal technology; working with LCL staff and others in the Massachusetts legal community to develop and teach continuing legal education programs focusing on practice management and practical skills; responding to calls to LCL | Mass LOMAP; working with other organizations in the local legal community as needed; serving as liaison to State Bar committees, working groups and advisory groups as needed; and other duties as assigned.
OTHER DUTIES AND RESPONSIBILITIES of PMA include:
- Responds to calls and inquiries to LOMAP and LCL and provides legal expertise, law practice and trust account management advice to lawyers, legal, paralegal and administrative staff, judges, and other members of the legal community.
- Conducts consultations by phone and web, and in person on practice management, technology, trust account inquiries including but not limited to starting, growing and winding down a law practice, choosing and using legal technology, creating policies and procedures, networking, advertising and marketing, and other topics as needed.
- Develops, plans and teaches continuing legal education programs and prepares written materials.
- Creates, curates, and updates resource materials, practice guides, checklists and other information published on Mass LOMAP website.
- Maintains current knowledge of and familiarity with legal technology including but not limited to practice management software, time and billing software, financial accounting software, cybersecurity and data privacy, the cloud, encryption, online legal research tools and law office productivity software products
- Maintains current knowledge of and familiarity with ethics opinions and Rules of Professional Conduct
- Assists with Board of Bar Overseers’ diversions and related practice audits
- Works with LCL clinical staff and arranges for internal cross-referrals as necessary.
- Serves as liaison to section executive councils, various bar Associations divisions and other State Bar groups, committees and task forces as assigned
- Serves as back-up to LCL’s Executive Director and other staff as needed.
- Performs other duties as assigned.
KEY SKILLS / EXPERIENCE of PMA:
- Deep interest in and understanding of business technology, preferably legal technology solutions for law practice management.
- Ability to effectively communicate with and counsel lawyers contacting LOMAP by telephone and in person.
- Knowledge of all aspects of law practice and office management practices and procedures and related issues.
- Thorough knowledge of the Massachusetts Rules of Professional Conduct and ability to stay current on ethics opinions, relevant case law, and national trends relating to practice management.
- Knowledge of, and familiarity with, legal technology, and the risks and benefits of relevant technology.
- Public speaking skills.
- Excellent communication, both oral and written, skills.
- Excellent research and writing skills.
- Exercise excellent judgment.
- Ability to listen to or review a client’s situation and from that understand the client’s problem, ask additional questions to better define problems, and be able to offer relevant advice about technology, management, financial, and marketing/business development solutions.
- Must have high level of interpersonal skills to handle sensitive and confidential situations. Position requires demonstrated poise, tact and diplomacy.
- Strong attention to detail and well organized.
- Flexibility in schedule to meet business needs.
- Must be a self-starter, able to work independently as well as work effectively with teams.
- Maintain the highest ethical standards.
- Model behaviors expected of all LCL employees by:
- Cultivating a positive work environment
- Prioritizing and setting manageable goals
- Being efficient with time at work
- Communicating effectively with management, staff, members, clients, visitors, and the public
- Being flexible and taking criticism constructively
- Develop new programs and presentations based on arising needs in the community of those LCL serves.
- Sustain positive relations with the community of lawyers in recovery (from alcoholism/addiction) and other LCL stakeholders
- Participate in quality assurance procedures and help develop them.
- Contribute to process of updating resource files
- Microsoft Windows environment with Office 365 to include formatting and production of documents, spreadsheets, reports, presentations as required.
- Particular proficiency with Microsoft Word, Excel, and PowerPoint
POTENTIALLY HELPFUL ADDITIONAL CREDENTIALS AND EXPERIENCE
- Prior work as a PMA with bar association or similar entity
- General HR/ staff supervision and professional development
- Previous experience with addiction and mental health
- Project management
- Strategic planning
- Experience with Salesforce or other web-based client relationship management system
PHYSICAL REQUIREMENTS OF THE JOB: Must have the ability to: sit in one place for an extended period; communicate effectively using the telephone, TDD, scanner, and computer. The advisor must have the ability to travel to attend meetings in and out of state.
SALARY AND BENEFITS: Competitive salary and excellent benefits. LCL is a great place to work – we appreciate the importance of our staff members’ well-being.
IF THIS OPPORTUNITY SEEMS EXCITING BUT YOU DON’T HAVE 100% OF THE CREDENTIALS LISTED, please don’t let that stop you from applying. If it feels like a good fit, please send us an application.
LCL is an equal opportunity employer.
LCL recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
We aim to be an equitable and inclusive workplace with a diverse mix of talented professionals who are excited to join the LCL team, to stay and do their best work. We rely on the passion, creativity and emotional well-being of our staff to provide the best possible support to the legal profession.
We are focused on equality and believe deeply in diversity of race, gender, gender identity, sexual orientation, religion, ethnicity, national origin and all the other fascinating characteristics that make us different.