Guest Services Associates

Job Type

Part Time




520 Sand Hill Road
Palo Alto
United States


Job Title: Guest Services Associate – multiple shifts, two locations

Reports To:Operations Manager (Stanford location) or House Manager (SF location)


Multiple Shifts:

Monday - Sunday

1st Shift: 6:45am – 3:15 pm

2nd Shift: 2:45pm – 11:15 pm

3rd Shift: 11:00 pm – 7:00 am




$14.50/HR – 1stShift

$14.50/HR – 2nd Shift

$15.50/hr – 3rd shift

Job Summary

The Guest Services Associate (GSA) directly reports to the Operations Manager/ House Manager and oversees internal House operations. The GSA is a vital and essential member of the Family Services Team. The GSA is responsible for maintaining a supportive, safe, and welcoming environment for all who enter. The GSA role includes directing the work of volunteers, and assuring that all services and programs are provided in a manner consistent with current policies and procedures of RMHC Bay Area with a strong emphasis on care. GSAs are required to work some nights and holidays. 

Duties and Responsibilities

Family Care/Housing:

  • Do check-ins, check-outs, booking, billing, and room scheduling
  • Complete family requests and deliveries
  • Respond to all family questions, requests, and emergency
  • Maintain positive working relationships with hospital staff

Volunteer/program services:

  • Assist in meal prep or clean up depending on shift needs
  • Supervise and assist volunteers with completing tasks, while maintaining positive relationships and interactions with public
  • Monitor and maintain inventory of house: household items, and cleaning supplies
  • Greet, screen, receive, sort, and store all incoming donations, mail, and deliveries to house


  • Clean and keep areas tidy, functional and welcoming
  • Perform a walk-through of entire House to ensure organization and safety
  • Log and follow up on all maintenance issues observed during walk-through of the House


  • Meet with outgoing/incoming staff and volunteers at the beginning and end of each shift to relay important information
  • Compile statistical data and do weekly operational tasks
  • Be reachable by phone at all times while on duty
  • Maintain a safe and secure communal living environment for families

Qualifications and Prerequisites

Education: High school diploma, College degree preferred


Prior Work Experience:

  • Previous office and customer service experience
  • Interest in working with families and children
  • Experience working with diverse populations
  • Spanish-speakers strongly encouraged to apply

Technical Knowledge Required:

  • Computer literate in MS Office suite of products


  • Strong communication skills
  • Good problem-solving and organizational skills
  • Strong attention to detail
  • Flexible work availability
  • Willingness to commute to both SF and Palo Alto
  • Able to handle difficult situations with confidence and compassion
  • Certified in CPR (Adult, Child & Infant), AED and First Aid
  • Valid CA driver’s license
  • Able to lift 25 pounds

The Ronald McDonald House Charities Bay Area creates a home-away-from home and supportive community for families with life-threatening illnesses receiving specialized treatment at local hospitals. As such, the Guest Services Associate should feel comfortable interacting with families from diverse cultural and economic backgrounds within a semi-medical environment. There is a high need for personable, passionate, focused, diverse, creative, and Spanish speaking candidates.

Job description is for informational purposes only. Additional duties that are consistent with the responsibility level may be assigned.

Please send your cover letter and resume as attachments in MS Word or PDF format only to In the subject line of the email, please list your last name and the position title.

To find out more about the House and the families we serve, please visit our website at

Level of Language Proficiency

Spanish and Bilingual speaking candidates welcome.

Professional Level

Entry level

Minimum Education Required

High School

How To Apply

Please send your cover letter and resume as attachments in MS Word or PDF format only to In the subject line of the email, please list your last name and the position title.