Case Manager (Bilingual)

Posted by
Fairfax, VA


Ayuda is a 501 (c)(3) nonprofit organization dedicated to providing direct legal, social and language access services, education, and outreach to low-income immigrants in the Washington, DC metropolitan area. Since 1973, Ayuda has provided critical services on a wide range of issues, in the process acquiring nationally recognized expertise in several fields including immigration law, language access, domestic violence and human trafficking. Ayuda has office locations in Washington, DC, Silver Spring, MD and Falls Church, VA.



Because, just like everyone at Ayuda, you believe:

  • In seeing communities where all immigrants succeed and thrive in the United States.
  • In the overall success of our organization and all our programs.
  • That families should be healthy and safe from harm.
  • That all people should have access to professional, honest, and ethical services, regardless of ability to pay or status in this country.
  • That diversity and equality make this country better.


Provide comprehensive case management and crisis intervention for immigrant clients who have been victims of crimes (such as intimate partner violence, sexual assault, stalking or human trafficking);

  • Conduct client intakes and assess client needs, and develop individualized social service plans and safety plans;
  • Develop goals and timelines prioritizing client needs, and support clients in achieving those goals (including increasing safety, employment/vocational/educational needs, basic assistance and appropriate referrals);
  • Assist clients in filling out applications for public benefits, housing programs, educational classes and other relevant services;
  • Advocate for clients and accompany them as necessary to meetings with other agencies;
  • Facilitate psychoeducational and support groups for clients;
  • Collaborate with volunteers, donors, partner agencies and colleagues to coordinate the donation and distribution of in-kind goods (e.g. basic needs, food pantry, seasonal drives);
  • Collaborate with Ayuda’s Legal and Language Access programs to provide holistic services to clients;
  • Assist with the preparation and submission of grant applications and reports, including maintaining up-to-date reporting information and documentation for the program;

·       Other duties as assigned.


To perform this job successfully, an individual must perform all the core responsibilities well. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Must be legally able to work in the United States and maintain proper work authorization throughout employment. Must be able to meet the physical requirements of the position presented in a general office environment.


4-year degree in social work or a related field; or equivalent relevant experience

Case management experience preferred

Technological Skills:

Familiarity with Microsoft Office Suite

Familiarity with case management software preferred

Required Knowledge and Skills:

Fluent in English and Spanish

Excellent written and verbal communications skills.

Ability to communicate to a variety of audiences orally and in writing

Ability to write clearly and informatively

Highly developed interpersonal skills, excellent customer service skills

Professionalism with both internal and external customers, strong work ethic and ability to maintain confidentiality

Ability to initiate and follow through on work independently

Ability to work in a fast-paced environment and respond to crisis

Ability to adapt to changing priorities

Proven problem solving skills with ability to analyze situations, identify existing or potential problems, and recommend solutions

Strong ethics and sound judgment


The salary is commensurate with experience and comes with a robust benefits package that includes medical and dental insurance, long-term disability insurance, life and AD&D insurance as well as an employer-provided retirement match. All federal holidays are observed, and Ayuda offers paid leave for the week of Christmas through New Year’s Day. This position is exempt for overtime purposes.



Please apply here: with resume and cover letter. Writing samples may be requested.

Applications will be considered on a rolling basis until the position is filled. Apply early for full consideration. No phone calls, please.

Ayuda is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

We value a diverse workforce and inclusive culture. We encourage applications from members of underrepresented communities. 


Ayuda is a 501 (c)(3) nonprofit organization dedicated to providing direct legal, social and language access services, education, and outreach to low-income immigrants in the Washington, DC metropolitan area. Since…

Details at a glance

  • On-site Location
  • Full Time Schedule

Level of Language Proficiency

Fluency in Spanish required.

Fluency in Spanish required.


Fairfax, VA

How to Apply

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