Program Assistant/Phone Information Specialist

Job Type

Full Time


Minimum: $31,000.00
Maximum: $33,000.00



Start Date:


Application Deadline:



1182 Market Street
San Francisco
United States


About The Trustline Program: TrustLine is the California registry of in-home child care providers who have passed a background screening. All caregivers registered on TrustLine have been cleared through a fingerprint check of records at the California Department of Justice. The Network office staffs a toll-free number to provide parents, employment agencies, Child Care Resource and Referral Programs, child care providers and others with information about the application process and status of TrustLine applicants. For more information about TrustLine, please view the Web site at

About The Consumer Education Program: The Network office staffs a toll-free number to provide general child care information and refer parents to local child care resource and referral programs.

Job Responsibilities Include:

Answering the TrustLine toll-free phone line and providing general information and technical assistance on TrustLine to parents, child care providers and various child care agencies. Answering the Consumer Education toll-free phone line and providing general child care information and referring parents to local child care resource and referral programs. And, providing general clerical support including: data entry in Access, mailings, copying, faxing, filing, and word processing.

Qualifications Include:  Excellent telephone reception skills, excellent communication skills, strong

organizational skills including attention to detail, ability to work well in a team setting, accurate typing/word processing, experience/knowledge of the child care/human services field desirable, Bilingual English/Spanish preferred, B.A. Degree preferred.


Excellent benefits (health & dental insurance, paid vacation & sick leave)

Level of Language Proficiency

Ideal candidate is bilingual in English and Spanish.

Professional Level

Entry level

Minimum Education Required

High School

How To Apply

Please send a resume and cover letter indicating the position for which you are applying and why this job is of interest to you via e-mail to Cindy Mall at Candidates invited to interview will be required to complete a Network Application.