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INTAKE ASSISTANT

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Published 3 days ago

ABOUT SEADC

Southeast Asian Development Center (SEADC) mission is to foster a healthy, thriving, and self-sufficient Southeast Asian American community.

Founded in 1978 San Francisco’s Tenderloin District, the Southeast Asian Development Center, formerly Vietnamese Youth Development Center (VYDC) is a nonprofit organization dedicated to lifting children, youth and families from Cambodia, Laos, and Vietnam out of poverty. Our services are structured around providing low-income and vulnerable Southeast Asian Americans with basic needs and skills critical to building successful futures. We provide jobs, academic support, language service, health, and wellness, promote cultural resiliency and social guidance.

The Economic Success department goal is to reduce the poverty rate and increase income for Southeast Asian Americans living in the San Francisco Bay Area. The department’s programs include job preparation, readiness and placement, career development, access to basic needs such as food, housing, government benefits, on-site Vocational English as a Second Language (VESL) and life skills classes, and bilingual social services navigation.

POSITION SUMMARY

The Intake Assistant’s primary responsibilities are to assist with intaking clients, referral to internal and external programs and government assistance services, support with administrative task such as updating client resource list, files, data entry and running reports.

The ideal candidate can establish good rapport with clients, while dealing with sensitive topics. They will be detail-orientated and able to manage multiple tasks in a fast-paced and changing environment. They must be flexible with varying schedules and activities during the week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Be the first point of contact for people seeking SEADC’s services.

• Maintain a safe and clean area for greeting clients.

• Assist with closing the center daily.

• Assist with intake and screen each client’s needs through phone and walk in.

• Obtain information from clients to help them find services within SEADC.

• Conduct phone check ins by providing basic information and resources to current clients.

• Provide basic translation to clients during drop-in hours for variety of needs such as accessing government aid and assistance.

• Establish a good rapport with clients, while sometimes dealing with sensitive topics.

• Work as part of the intake coordination team, make internal referrals and contribute to the placement of the clients for all services at SEADC.

• Research and contact services providers to update SEADC resource lists.

• Maintain daily client drop-in log and client waitlist. • Have hours from Monday-Friday between 10:30am-6:30pm during in person.

• Due to COVID-19, all staff are working remotely and providing limited in-person sessions. The in-person and remote sessions include translation and helping clients access critical services and benefits. They will conduct check-ins via phone calls, help with distributing food and PPE, and assisting in-person clients in accessing COVID-19 education and testing and other SEADC services.

• Assist with updating client records, data entry, progress reports, preparing monthly reports, and all other administrative related tasks.

• Participates in staff meetings and other meetings and events as required.

• Other duties as assigned.

QUALIFICATIONS AND POSITION COMPETENCIES

• Minimum two-year college with two-year work experience with clients from low

Income communities.

• Strong knowledge of reading, writing and math.

• Able to lead small groups of students with homework support.

• Effectively exercise behavior management skills.

• Provide strong mentorship and guidance.

• Demonstrate compassion, patience, reliability and professionalism.

• Excellent verbal and written communication skills.

• Experience working with diverse youth from a range of backgrounds and experiences.

• Knowledge of youth development is a plus.

• Bilingual in a Southeast Asian language (Cambodian, Lao or Vietnamese) is a plus.

• A passion for SEADC mission.

• Fingerprinting and TB background checks required.

ABOUT SEADC

Southeast Asian Development Center (SEADC) mission is to foster a healthy, thriving, and self-sufficient Southeast Asian American community.

Founded in 1978 San Francisco’s Tenderloin District, the Southeast Asian…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Start Date
    May 10, 2021

Salary

$35,100 - $39,000Pay range $18.00 - $20.00 per hour. Full-time, Non-Exempt.

Benefits

Benefits packages include full coverage of medical, dental, vision, AD&D, and commuter benefits for employee; 12 paid holidays, 15 vacation days and 10 sick days.

Benefits packages include full coverage of medical, dental, vision, AD&D, and commuter benefits for employee; 12 paid holidays, 15 vacation days and 10 sick days.

Level of Language Proficiency

Bilingual in a Southeast Asian language (Cambodian, Lao or Vietnamese) is a plus.

Bilingual in a Southeast Asian language (Cambodian, Lao or Vietnamese) is a plus.

Location

On-site
16 Eddy St, San Francisco, CA 94102, USA

Apply to This Job

Instructions:

Those interested in this position may apply by submitting a letter of interest, and a current resume or mail to Southeast Asian Development Center 166 Eddy Street, San Francisco, CA 94102.

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