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REST ERC Support Staff 1

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Published 25 days ago

REST ERC Support Staff 1

Job Description

REST exists to provide pathways to freedom, safety, and hope for victims of sex trafficking and people involved in the sex trade. REST offers programs that are centered on the strengths, needs, and individual choices of each survivor we serve. In all of our programs, from crisis intervention through long-term housing, we partner with survivors to increase their safety and move toward healing, stability, and economic independence. We are committed to providing high-quality, trauma-informed care for survivors of sexual exploitation regardless of age, race, ethnicity, gender identity, sexual orientation, or ability. In 2020 REST connected with over 700 local victims and survivors of sexual exploitation—353 of those enrolling in intensive services like case management or the REST Economic and Leadership Empowerment Academy. REST believes that everyone deserves to be loved and everyone deserves a life without exploitation. We are motivated and inspired by our faith as a Christian organization and dedicated to serving people of all faiths and backgrounds.

The REST Emergency Receiving Center (ERC) is a short-term residential shelter for adult women who have been trafficked for commercial sex or have been involved in the sex trade. Guests can stay at the shelter in individual rooms for an initial 30 days, with the option for ongoing extensions of 30 days depending on individual self-identified needs and engagement in services. Guests of the ERC receive stabilizing support like crisis intervention, referrals for on-site medical, mental health, and substance use treatment, and support groups. The ERC also operates a 24/7 crisis intervention & referral hotline. The ERC Support Staff are often the first point of contact clients make when accessing shelter services with REST, and play a critical role in ensuring services are running smoothly. Central to this position is the ability to develop trusting relationships while maintaining policies and procedures to ensure safe and effective programming. All members of the ERC teamwork in a cohesive manner to support the individual physical, emotional, and spiritual needs of guests.

All applicants will be considered for employment without attention to race, color, sex, sexual orientation, religion, national origin, veteran or disability status. REST is committed to building a diverse workforce. The REST Emergency Receiving Center is a women-only environment. Therefore, only cisgender and transgender female applicants will be considered for these positions. We strongly encourage survivors and people of color to apply. 

ROLE SUMMARY

  • Familiar with resources and services that meet the immediate and stabilization needs of shelter guests
  • A consistent presence in the shelter and on the hotline, building relationships with guests, providing acceptance and unconditional care
  • Collaborative team player working to ensure comprehensive care for guests 

RESPONSIBILITIES

  • Create a safe, trauma-informed, and supportive shelter environment
  • Provide warmth, inspiration, and caring accountability to assist guests in reaching their self-identified goals
  • Provide culturally responsive care for all guests, interns, and volunteers
  • Responsible for daily operations of the program, including administrative tasks and facilities upkeep, laundry, maintaining cleanliness and health standards
  • Continued knowledge of other community and area service provider resources
  • Utilize prevention and de-escalation tactics to avoid violence or escalated behavior problems, following REST’s escalation protocol
  • Assist in connecting clients to services to fit their needs and culture
  • The answer, respond to, and log calls coming in through the REST Hotline
  • Offer emotional support and referrals to callers on the 24/7 REST hotline, increasing
  • Callers awareness of available resources to meet their immediate needs
  • Participate in all necessary ERC and REST staff meetings and training
  • Maintain case notes and files in an orderly, up-to-date manner
  • Responsible for facility oversight and security during shifts
  • Be mindful to help build a culture of cooperation and positive support
  • Sort, report, and distribute gift-in-kind donations
  • Other duties as assigned 

QUALIFICATIONS

  • Knowledgeable on the topic of sex trafficking and the sex trade
  • Knowledgeable on the realities of facing systemic racism and addressing barriers to economic independence, lived experience preferred 
  • Understanding of the various types of trauma and effects of complex trauma
  • Ability to respond to crisis and/or escalated behavior with calm and
  • confidence
  • Able to thrive in a highly intense, and often times unpredictable, work environment
  • Ability to organize, discern, and problem-solve creatively
  • Flexible – able to respond to directives in a timely manner
  • Strong leadership, interpersonal and professional skills, and the ability to
  • maintain a positive collaborative relationship among staff
  • Strong sense of self-identification, personal coping skills, emotion regulation, and conflict resolution
  • Able to effectively work in a diverse workplace, and be self-aware regarding issues of race, ethnicity, class, sexual orientation, gender identity, religion/ spirituality, and disability
  • Must be able to engage in active listening and communication to relay accurate information
  • Demonstrate alignment with the REST Statement of Faith and Values
  • Technology skills: iPhone, Microsoft Office, Google Drive, Dropbox, email, basic computer skills
  • Able to move freely throughout the ERC, including ascending and descending stairs
  • Ability to lift up to 30 pounds, on occasion
  • Knowledge and ability to speak another language welcomed
  • The REST Emergency Receiving Center is a women-only environment. Therefore, only cisgender and transgender female applicants will be considered for these positions. Women of color and survivors of sexual exploitation are encouraged to apply.

LOCATION:

REST Emergency Receiving Center Shelter in South Seattle

HOURS:

Hours vary. This is a part-time position. Overnight availability preferred. 

Compensation:

$17-$18 per hour

REST has adopted a wage scale as part of its compensation plan. A range indicates the intention to accommodate those with varying years of relevant experience, as determined by the wage scale. 

BENEFITS:

This position is eligible for all benefits offered to part-time employees. This currently starts at earning up to 10 paid sick days carried per year based on the number of hours worked, one paid mental health hour each week, and a 403b retirement plan option, sponsored by REST. 

JOB CONDITIONS:

This position encounters a variety of daily work situations. There may be both routine and complex interpersonal interactions to navigate with care and thoughtfulness. Processes may change based on changing needs of the organization, new technology, or new ideas for effective care. Position operates as part of a team, engaging in entirely on-site work that may require time spent sitting, standing, or going up and downstairs. Position works in a trauma-focused environment where behaviors may become escalated and conflicts must be handled with care and competence. The work also includes some computer work, including using a keyboard, looking at a screen, using the internet, email, and video conferencing on occasion. 

TO APPLY:

Email your resume and cover letter to apply@iwantrest.com 

REST ERC Support Staff 1

Job Description

REST exists to provide pathways to freedom, safety, and hope for victims of sex trafficking and people involved in the sex trade. REST offers programs that are centered on the strengths, needs, and…

Details at a Glance

  • Time Commitment
    Part Time Schedule

Salary

$17 - $18

Location

On-site
4215 Rainier Ave S, Seattle, WA 98118, USA

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