Rosie’s Place, a sanctuary for poor and homeless women, offers emergency and long-term assistance to women who have nowhere else to turn. Founded in 1974, Rosie’s Place welcomes each guest with respect and unconditional love. Rosie’s Place accepts no government funds and relies instead on committed volunteers and private supporters to accomplish its effective and innovative work.
Reporting to Chief Financial and Administrative Office the Director of IT is responsible for implementing policies, practices, procedures to support the technology functions, IT infrastructure for Rosie’s Place, and maintains the technical and cyber controls necessary to safeguard the information of the organization.
This is a hands-on position requiring the ability to perform as well as oversee routine technical tasks. The Director of IT uses our agency Philosophy of Care principles which guide everything we do at Rosie’s Place, how we work with guests and how we work together as an entire organization and community.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Participates in the development of the organization’s plans and provides strategic, functional expertise, thought leadership, and coaching as an active member of the management team.
- Manages all IT projects from planning to completion, including but not limited to wireless infrastructure deployments improvements, platform migrations, upgrades, etc.
- Plans future IT projects to ensure the proper scale and performance of a growing infrastructure.
- Works closely with management, external vendors, and advisors on short- and long-term IT goals.
- Review metrics to adjust processes and procedures as needed to improve the performance of IT infrastructure.
- Provides technical support for staff size of 80+ across multiple locations.
- Installs and configures computer hardware, software, systems, networks, printers, and scanners.
- Sets up accounts for new users an removes accounts as appropriate.
- Responds and resolves daily IT operational issues/tickets in alignment with organizational goals and business strategy.
- Assists in the annual budgeting and planning process; analyze technology needs and works with department managers to identify and respond to requests about available resources.
- Oversees administrative equipment (copiers, telephones, and cell phones) and coordinates contracts, repairs, and maintenance. Follows up as necessary to solve issues and maintain the organization’s equipment in good working order.
- Develops and maintains an up-to-date manual on all IT infrastructure as well as department policies and procedures.
- Other duties as assigned.
- Bachelor's degree from a four-year college or university strongly preferred.
- Minimum of 5 to 7 years IT operations experience.
- Current working knowledge of Microsoft Exchange and Office 365 platforms, salesforce, Blackbaud.
- Background in virtualization platforms such as VMware and Windows Server and Desktop Operating Systems.
- Strong, current working knowledge of network management and administration Cisco experience preferred.
- Demonstrated experience in IT project management.
- Excellent communication and interpersonal skills.
- Ability to prioritize and problem solve.
- Detail-oriented, able to multi-task, deadline-driven and willing to work in a team-oriented environment
- Experience with computers, including the use of email programs, web-based tools, common Microsoft Office applications (Outlook, Word, Excel), and database programs
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
Job is performed in an office environment. Day-to-day work includes paper and computer work as well as interaction with staff, guests, and volunteers. The position may require travel between facilities.
Please submit a resume and cover letter to firstname.lastname@example.org.