Program Operations Associate

Are you ready to directly impact the lives of first-generation college students and champion economic mobility for all?

About Us

Did you know that only 21% of low income, first-generation college students in the U.S. graduate within six years? Those who do graduate have a median household income 27% lower than their peers. While there are a multitude of college access programs for high school seniors and job assistance programs for low-wage earners, there are few programs that ensure first-generation students stay in school and build the skills necessary to prepare for long-term careers. This is where America Needs You (ANY) comes in. ANY fights for economic mobility for ambitious, first-generation college students by providing transformative mentorship and intensive career development. Founded in 2009 and headquartered in New York City, ANY expanded to New Jersey in 2012, Illinois in 2015, and California in 2016, growing from serving 50 students to nearly 600 students annually. In 2021, ANY launched FirstGenU, a new virtual program designed to help 10,000 first-generation college students navigate their careers. Visit https://americaneedsyou.org/firstgenu/  to learn more.

Position Description

ANY is currently seeking a dedicated and organized Program Operations Associate to support the National Program Director in the implementation of our Fellows Program in NY/NJ/IL. This position provides critical day-to-day administration and project management to all components of the national program operations including internships, transfer, partnerships, and new e-learning initiatives. The Program Operations Associate reports directly to ANY’s National Program Director and supports the national program operations team.

Key Responsibilities:

• Provide day-to-day assistance to the national program operations team and directly support the National Program Director to deliver ANY’s Fellows program in three states
• Streamline and manage the internship database and its structure, including national partnership-sourced internships
• Track national partner opportunities and monitor national partner dashboards; track and remind local sites about upcoming internships deadlines, and report on their progress to ensure applications
• Review qualifications/requirements against ANY Fellow qualifications and ensure we share accurate information and relevant opportunities with our sites serving Fellows
• Use a national dashboard to track, report, and support internship outcomes monthly, to help teams make data-driven decisions about internship support and case management
• Manage Internship Support calendar and co-lead Case Support Training meetings
• Manage Fellow professional development grant distribution, including creating and distributing Salesforce reports, training staff on policies and procedures, and troubleshooting questions from staff and Fellows
• Support the revision and creation of all internship outcome protocols and templates
• Provide day-to-day support to and administer ANY’s Learning Management System – Canvas
• Assist in the preparation and presentation of program-related information and updates to staff during monthly program meetings
• Coordinate all career day logistics and collaborate with relevant staff to lead the content and run of the day for the event
• Support ANY’s new FirstGenU program by providing administrative support in all aspects of the program
• Prepare materials and communication for FirstGenU partnership meetings, support enrollment, and conduct participant/data tracking
• Other duties as determined by ANY

 Qualifications:

• Between 1-3 years of experience, preferably in career counseling or a related field
• Bachelor’s Degree required
• Strong project management skills and prior experience preferred
• Ability to work in a fast-paced, results-driven environment
• Highly developed verbal and written communication skills
• Exceptional attention to detail and organizational skills
• Microsoft Office proficiency

Salary is in the low $50k range, commensurate with experience. This is a full time, hybrid position.