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Rental Assistance Specialist

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Published 27 days ago

Job Summary:

United Way of King County's mission is to bring caring people together to give, volunteer, and take action to help people in need and solve our community's toughest challenges. Our culture fosters leadership, open communication, teamwork, and collaboration, integrity, and accountability. 

We are deeply committed to addressing racial inequities head on to make progress towards a community in which there is equal opportunity for all. We seek individuals in roles to engage in this journey as part of a collective responsibility for forward movement. If you are passionate about helping low-income people move out of poverty and homelessness and you are committed to reducing racial disparities, then one of our Rental Assistance Program Specialist positions on our Community Services Team may be a good fit for you.

These positions support the Home Base Rental Assistance Program to help prevent evictions and homelessness in response to the COVID-19 pandemic. The program provides rental help to thousands of eligible households and works with landlords and tenants to resolve outstanding rental debt. Major areas of focus for the role include reviewing tenant rent applications for eligibility, providing customer service, carrying out administrative duties, and supporting outreach efforts for clients. This is a time-limited role based on grant funding. The positions are expected to end December 31, 2021, with a possible extension for 6-18 months. There are up to four positions open.

The compensation for the role is $25 per hour.  This posting will remain open until all the positions are filled. 

Essential Duties:

·        Supports the implementation of the King County and Seattle Rental Assistance Program.  

·        Reviews tenant rental applications in a timely manner on a rolling basis for program eligibility and documentation compliance. Processes around 20 applications per week.

·        Connects with tenants to assist with the application process by using phone/text, email, and/or mailed communication.

·        Communicates quickly and effectively with tenants and landlords regarding program guidelines and application status.

·        Gathers all necessary documentation and information to evaluate client eligibility for rental assistance, ensuring accuracy and compliance.

·        Collaborates with Home Base partners and fellow Rental Assistance Program Specialists to carry out process improvements and to strengthen racial equity outcomes.

·        Enters timely and accurate updates on tenant and landlord data in the program database.

·        Assists with customer service efforts for landlords and tenants including monitoring email and phone messages. Performs general office administration work, and other related duties as assigned.

·        Incorporates new technology as needed and navigates confidential information systems appropriately.

·        Performs other duties as assigned.

DISCLAIMER: This job position performs other assignments and duties as assigned. The contents of this job description may change as deemed necessary by United Way of King County.

Core Competencies:

·        Passionate about preventing homelessness.

·        Well-developed community outreach skills.

·        Able to communicate with diverse populations in an empathetic and professional manner.

·        Demonstrated commitment to upholding racial equity and dismantling racism. 

·        Strong commitment to client confidentiality.

·        Detail-oriented, able to quickly and concisely synthesize large amounts of information.

·        Able to multi-tasking efficiently; has effective time management skills.

·        Highly skilled at leveraging new technology, social media, and other communication tools on a daily basis.

·        Excellent organizational and follow-through skills in a fast-paced environment.

·        Outstanding verbal and written communication skills.

·        Previous case management experience desired.

·        Ability to speak other languages desired.   

Physical activities required by the work include talking, sitting, reaching, lifting, hearing, fingering, making repetitive motions of hands/wrists, and lifting up to 25 pounds.

Education and Experience:

High school diploma or equivalent; Associate degree preferred. Two (2) years of experience in office administration, community outreach, case management, and/or program/project support is highly desirable.

UWKC is an equal employment opportunity employer, and all applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristics protected by law. United Way of King County values a diverse workplace and strongly encourages individuals who identify as Black, Indigenous, and People of Color to apply.

We are an Employer of National Service: AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

Application Procedures:

Please apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the UWKC application. 

https://phf.tbe.taleo.net/phf04/ats/careers/v2/viewRequisition?org=UWOKC&cws=37&rid=179  

***Applicants MUST apply at the UWKC Career Center to be considered for these positions.***


COVID-19 Update:

Protecting the health and safety of our communities is a top priority. Due to the circumstances surrounding the pandemic, all interviews will be conducted remotely for the time being. We will provide candidates selected for interviews with all the required instructions. If you are hired for the position, you will start off working remotely. UWKC employees are working remotely through September 13, 2021. We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our hiring process.

Job Summary:

United Way of King County's mission is to bring caring people together to give, volunteer, and take action to help people in need and solve our community's toughest challenges. Our culture fosters leadership, open communication…

Details at a Glance

  • Time Commitment
    Full Time Schedule
  • Job Type
    Temporary
  • Start Date
    July 26, 2021
  • Application Deadline
    July 23, 2021
  • Education
    High School Diploma Required
  • Professional Level
    Professional

Salary

$25.00/hour

Location

Temporarily Remote
Work must be performed in or near Seattle, WA
Associated Location
Seattle, WA, USA

How to Apply

Application Procedures:

Please apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the UWKC application. 

https://phf.tbe.taleo.net/phf04/ats/careers/v2/viewRequisition?org=UWOKC&cws=37&rid=179  

***Applicants MUST apply at the UWKC Career Center to be considered for these positions.***

Application Procedures:

Please apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the UWKC application…

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