ABOUT THE POSITION: The Property Manager is involved in all aspects of day-to-day operations of the property, including compliance, tenant relations, maintenance and repair, security, janitorial services, landscaping, and other operational aspects of the building. They administer tenant service requests and must be familiar with the terms of tenant leases as well as supervises any assigned staff. This position both compliments and supports the Program Manager of the assigned program.
ABOUT THE PROGRAM: : Operating on a “housing first” model, Nyer Urness House provides 80 units of permanent housing to formerly homeless adults. Supportive services include case management, a medical clinic operated by Neighborcare Health on-site, daily meals and other community building resources. The community is named for the Reverend Nyer Urness, whose philosophy of ‘meeting people where they are’ is a fundamental principle of the work at Nyer Urness House.
ABOUT THE ORGANIZATION: Compass Housing Alliance develops and provides essential services and affordable housing for homeless and low-income people in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. We are an organization that recognizes the value that different perspectives and cultures bring to the organization. To learn more about the agency visit www.compasshousingalliance.org.
LOCATION: Nyer Urness Housing in Ballard
REPORTS TO: Director of Housing Operations
FLSA STATUS: Exempt
SCHEDULE: Monday-Friday Days with evenings/weekends as needed
SALARY RANGE: DOE and within Compass ranges
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. The employee in this position must be able to read, write, and understand English.
- Maintain and monitor a safe, and well-maintained sanitary living and work environment; including offices, common areas, and grounds.
- Respond to tenant maintenance requests, submitting requests to the Maintenance Department, coordinating and supervising repairs by Maintenance and vendors.
- Ensure property security, monitor and ensure security devices are functioning, establish and enforce precautionary policies and procedures; respond to emergencies 24/7. Handles crisis intervention and mediation for conflicts among tenants in collaboration with Program.
- Manages building staff (when applicable) to ensure sound customer service, building security, and adequate coverage levels and minimize overtime and relief staffing.
- Develop and maintain good relationship with law enforcement, commercial tenants, and building and community neighbors.
- Completes move-in paperwork, data entry, and orientation with new tenants. Ensures new residents are tax-credit eligible.
- Collect and monitor rental payments and security deposits; issue receipts and ensure data entry in accordance with Compass policies.
- Coordinate the unit turn process, report unit vacancies in a timely manner, and manage unit cleanouts and communication with Maintenance for unit turn work.
- Complete and process timely move-out paperwork and data entry, ensure appropriate communication with various departments.
- Enforce building rules, occupancy policies and procedures per Fair Housing Requirements. Issue tenant notices in a manner consistent with organizational goals and values, take lead in eviction process when necessary.
- Submit monthly A/R reports, approve invoices, prepare & monitor annual budgets, schedule expenditures, analyze variances, and recommend corrective actions to ensure compliance and financial sustainability.
- Keep immediate superior promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
- Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
- Project a favorable image of the organization in order to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor.
- Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Directly supervises up to 6 employees. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated knowledge of best practices in housing operations, laws, and compliance.
- General bookkeeping and understanding of monitoring budgets.
- Experience working with a property management database.
- Strong problem solving, time and project management skills are required to be successful in this role.
- Ability to read, analyze, and interpret financial reports and legal documents.
- Ability to appropriately respond to inquiries or complaints from residents, partners, regulatory agencies, or members of the business community.
- Strong attention to detail with excellent organizational skills; efficiently and effectively manage multiple priorities.
- Promotes a team environment that values, encourages and supports differences.
- Strong collaboration skills to work calmly and collaboratively with program staff to support and serve residents.
- Sensitive to and able to communicate and work effectively with individuals from diverse economic circumstances, cultural and ethnic backgrounds, physical and mental abilities, and sexual orientation.
- Excellent written and oral communication skills with ability to communicate effectively about technical problems and solutions. Strong problem solving, time and project management skills are required to be successful in this role.
- Ability and aptitude with technology necessary for successful day-to-day functioning in business environment including various databases, Microsoft Office Suite including Word, Excel, Outlook, etc., and Internet technology.
- Valid WA driver’s license, proof of insurance, and a driving record that meets Compass standards, required.
EDUCATION AND/OR EXPERIENCE
- A Bachelor’s degree and 2+ years’ experience in property management; or equivalent combination of education and related experience.
- Experience with affordable housing management, preferred.
- 2+ years’ experience working in a regulated/compliance environment; knowledge of tax credits, WSHFC, SHA, HUD regulations also preferred.
- 2+ years’ experience working in people management as a supervisor or lead.
- Familiarity with issues of homelessness, mental illness, substance abuse, sexual assault, and/or domestic violence, desired.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- The employee is frequently required to stand, walk, use hands to finger, handle, or feel, type, and reach with hands and arms; and requires the ability to occasionally push, pull, lift and/or carry supplies up to 20 pounds.
- Work generally takes place in a housing environment where long periods of sitting, working on a computer, walking to various work areas, going up and down stairs, and standing are required.
- Travel to program sites and meetings outside the office and around the county are necessary.
Mental efforts like attention to detail, interacting with others in-person and through email, using critical thinking skills to strategize, develop and implement business plans, create and edit documents, listen and participate verbally at meetings.
In compliance with the ADA Amendment Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department via phone at 206-474-1100 or via e-mail at HRInfo@compasshousingalliance.org.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is normal. Compass programs are housed within a human services environment in the Greater Seattle area. Our diverse tenant community includes many single, formerly homeless adults who lack any family support system. Compounding the constraints of poverty, our client community includes the physically and mentally disabled, persons living with AIDS, those who struggle with chemical dependencies, veterans, and vulnerable, elderly adults. Working at Compass will mean that you will be in close proximity to the people we serve.
EQUAL OPPORTUNITY EMPLOYMENT
Compass Housing Alliance is committed to a policy of equal employment opportunity and treats all employees and applicants equally without regard to age, ancestry, citizenship, color, creed, disability, familial status, gender identity, genetic information, marital status, national origin, parental status, political ideology, pregnancy, race, religion, sex, sexual orientation, veteran or military status, use of section 8 certificate, use of service animal, and all other groups protected by law, and promotes diversity in its workforce. Compass Housing Alliance takes affirmative action to implement programs and maintain practices and policies that eliminate barriers to equal employment opportunity. Our program is available for review by employees and applicants for employment in the Human Resources Office during regular office hours.
Minimum Education Required