Part-Time Box Office Representative

Job Type

Part Time

Published

09/28/2018

Address

19 Clarendon Street
Boston
MA
02116
United States

Description

This front-line, part-time, hourly position is responsible for selling single, group, and subscription tickets for Boston Ballet performances as well as retail products, and for providing excellent customer service and accurate information to all patrons. We are looking to hire five new representatives to begin in early November.

 

ESSENTIAL DUTIES

  • Process subscriptions, exchanges, ticket sales, and group ticket sales using Tessitura. Process retail orders, as needed.
  • Approach each call with a focus on creating loyalty, maximizing revenue, and ensuring that the theater looks as full as possible.
  • Accurately respond to customer inquiries in person and on the phone, including subscription procedures, seating issues, ticket prices, exchanges, Boston Ballet schedule, casting, and Boston Ballet special events.
  • Answer phones in a timely manner and provide excellent customer service to all Boston Ballet patrons.
  • Balance and reconcile sales/exchange activities daily.
  • Responsible for working curtains during performances (i.e. working in the Box Office during actual performances).
  • Perform various administrative tasks: dispense tickets at the window and via mail, file subscriptions and other orders, and assist with database cleanup.

 

QUALIFICATIONS/REQUIREMENTS

  • Bachelor’s degree or equivalent work-related experience required
  • Minimum of 1-3 years of experience in sales and customer service
  • A patient, friendly, and approachable disposition with customers and co-workers
  • Ability to work in a fast-paced, busy, and crowded workspace
  • Excellence in customer service; professional and enthusiastic with great problem-solving abilities
  • Computer skills with the ability to use Microsoft Office, Excel, and Word. Experience with Tessitura a plus.
  • Evenings and weekends required during performance weeks

 

 

Boston Ballet is an equal opportunity employer

Benefits

Complimentary tickets to Boston Ballet productions

Discounted adult classes at Boston Ballet School

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply

Jobs@bostonballet.org

To apply for this position, please send a resume and cover letter to jobs@bostonballet.org.  IMPORTANT – PLEASE INCLUDE THE NAME OF THE POSITION FOR WHICH YOU ARE APPLYING IN THE SUBJECT LINE OF YOUR E-MAIL. No phone calls please


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