Drop-In Center Manager

Job Type

Full Time


Details: Salary dependent on experience. Benefits package.



Start Date


Application Deadline



United States


This position is responsible for the oversight of services and the development and implementation of programming and staffing at the Drop-In Center. The Drop-In Center serves as a gateway to ongoing housing and support services at Ozone House. This role manages the day-to-day operations of the Drop-In Center as well as facilitates integration and linkages across the agency and community.

The Drop-In Center Manager is part of the Education, Outreach and Welcoming Management Team which is responsible for designing and carrying out the agency’s overall outreach efforts across the community including schools, community-based organizations and all other places that youth congregate. This role will work in strategic collaboration with the Education Manager and the Youth Resource Manager to design the monthly program and staffing calendar at the Drop-In Center.

As a member of the agency’s Program Leadership Team, this position works to identify and nurture best practices in youth Systems of Care. Correspondingly, the Drop-In Center Manager cultivates relationships with community stakeholders that will enhance services and programs at the Drop-In Center. 

The Drop-In Center Manager oversees 3 full-time equivalents including the Membership Coordinator, Employment Coordinator and the Outreach and Education Advocate. Ensuring that all youth are screened and supported with resources and service linkages across the continuum are key aspects of the role.

This position participates in either the on-call or back-up on-call rotation, depending on agency need.

Required Position Qualifications

  • Bachelor’s degree in Social Work (or related field) required; Master’s degree preferred
  • Minimum of 4 years experience working with homeless, exploited or other high-risk youth
  • At least 1 year experience providing supervision; 2+ year’s supervisory experience preferred 
  • Ability to effectively engage youth with diverse identities, including intersecting identities of race, ethnicity, socioeconomic background, and sexual orientation/ gender identity and expression
  • Ability to effectively manage crisis situations
  • Knowledge of Positive Youth Development, Harm-Reduction, Housing First and Trauma-Informed Care approaches
  • Administrative competencies such as communication, planning, program development, data and evaluation as well as resource management
  • Facility with word processing database management and web navigation
  • Valid MI driver’s license, current auto insurance and access to reliable transportation
  • Must have weekday evening availability

Employment Qualifications

Ability and desire to work well independently and as part of a team. Prior success working closely and building relationships with diverse groups of people. Demonstrate a high level of personal and professional integrity and trustworthiness. Possess a strong work ethic, ability to take initiative, and require minimal direction to “get the job done.” Emotionally mature with a sense of humor to maintain balance. Demonstrate passion for Ozone House’s mission and an environment that promotes best practices, social justice and creativity.

Ozone House is an Affirmative Action employer. We strongly encourage the following groups to apply: people of color, individuals who have experienced poverty or economic hardship, people who identify as LGBTQ and men.

Level of Language Proficiency

Fluency in English

Professional Level


Minimum Education Required

4-year degree

How To Apply


Send cover letter & resume to joinus@ozonehouse.org. (No calls.)

Indicate “Drop-In Center Manager” in subject line of the message.                                                                                 

Application deadline is Fri., Aug. 17, 2018 by 5pm.