The Case Manager (CM) works with residents in our “Apartments-Budgeting-Counseling (ABC) Housing Program”, the signature housing and services programs within GSH. The goal of the ABC Housing Program is to help families and individuals become self-sufficient and stable in their housing while residing in one of our 100+ affordable rental housing units.
The CM helps residents recognize their ability to become self-sufficient by assisting them with short-term and long-term action plans, budget creation and credit management, and referrals to community resources. The CM is in contact with residents on a consistent basis and measures client progress at specified intervals.
A nonexempt hourly position, with 40 hours/week work requirements, and reporting to the Senior Case Manager, the position’s responsibilities and duties include:
- Providing case management services to the resident households, including formulation of action plans, goals and budgets that guide residents to self-sufficiency;
- Individualizing case management services according to resident households’ goals, needs, resources, and aspirations;
- Working with the resident households to conduct periodic reassessments on progress toward goals, including individual action plans, budgeting, improvements in earnings, employment, and self-sufficiency scores (as measured by a Self Sufficiency Matrix index);
- Evaluating and modifying residents’ goals, as appropriate and when needed;
- Supporting the Senior Case Manager in providing case management services, including within our signature housing program (ABC Housing Program), resident support and self-sufficiency(TANF), and homeless prevention programs;
- Tracking residents on a regular basis to assess stability and progress toward their goals;
- Utilizing online client management platforms (CaseBuddy and Apricot) to complete intakes, income verifications, assessments, measurements and tracking of client progress, reporting, and case notes for all residents;
- Working with the Senior Case Manager to identify community-based social services providers(employment, childcare, education/training, transportation) to strengthen the services offered to our own residents;
- Effectively collaborating with professionals in the community to foster excellent relationships between GSH and other human services providers;
- Implementing community events, activities, resident-directed programming with facilitators(bankers, financial managers, planners) and other types of community engagement efforts;
- Administering direct assistance financial support to residents and their children;
- Providing service referrals and coordinating services with other providers for residents;
- Utilizing basic social work engagement/rapport skills to provide basic crisis intervention;
- Meeting work plans and goals developed with the Senior Case Manager for performance and delivery of services; and
- Coordinating the delivery of service with other staff in biweekly service team meetings.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Ability and desire to engage at-risk residents and develop trusting relationships.
- Knowledge of the principles and practices of case management, including social work values, ethics and client confidentiality standards.
- Knowledge of good budgeting practices and the ability to teach those to others.
- Understanding of direct services and available community resources, preferably within Fairfax County.
- Knowledge of community engagement methods/approaches to address housing and community building issues.
- Ability to analyze case information and to reach sound decisions on the basis of such information.
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to use computer databases and technology tools to establish and maintain case records and to facilitate data collection.
- Ability to maintain professional ethics and confidentiality of client information.
- Bachelor’s in social work or related field required.