Program Manager

Job Type

Full Time




1140 W. Jackson Blvd.
United States


The Program Manager supports and implements the policy and philosophy of the Agency and the program, ensures that the therapeutic milieu is being actively pursued and the Youth are receiving appropriate therapy, supervises the program environment and all related issues, i.e. cleanliness, use of space, and care of property, to participate in all supervision meetings appropriate to job function, participates in the interviewing, hiring, training, and evaluation of program employees, develops and supervises the budget and expenditures in Program based on the approved budget, and ensures that are Staff are held accountable for their responsibilities.

This is a full-time position. This position is located at our Boys Campus-1140 W. Jackson Blvd. Chicago, IL 60607.

The schedule of this position is: Monday 1pm-9pm; Tuesday 9am-5pm; Wednesday 9am-5pm; Thursday 1pm-9pm; Friday 9am-5pm; Ability to be on call 24/7. Schedule subject to change based on program need.

Mercy Home for Boys and Girls is an Equal Opportunity Employer.


  • Master’s Degree in psychology, social work, sociology, or an acceptable Human Services Degree as determined by DCFS rule 401.
  • Experience managing individuals and teams
  • Ability to work a minimum of two nights per week, until at least 9:00 m.
  • Ability to work in an interdisciplinary team approach model.
  • Experience in residential treatment.
  • Ability to implement policies and procedures.
  • A valid Illinois driver’s license, ability to drive a van, maintain a clear driving record, and retain driving approval through the Department of Children and Family Services.
  • Regular and predictable attendance.
  • Ability to work both independently and as an active team member.
  • Excellent interpersonal, oral, and written communication skills.
  • Maturity and sensitivity to cultural and individual differences.
  • Ability to maintain professional demeanor while exercising judgment and discretion in work.
  • Ability to follow oral and written instructions.
  • Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, and professional journals. Ability to write reports and correspondence.
  • Proficiency in Microsoft Word and Excel, as well as the ability to become proficient in other software packages and programs.
  • Ability to maintain confidentiality.
  • Ability to attend required Agency trainings (including CPR/ First Aid and Crisis Prevention Institute Training) and maintain necessary training compliance. Flexibility to attend daytime trainings or sessions outside of regularly scheduled hours.
  • Promote, support and role model the use of Crisis Prevention Institute (CPI) theory and practice for all co-workers in de-escalating situations.
  • Commitment to the mission, values, and goals of the Agency.


  • Be responsible for the implementation of each Youth's Individual Treatment Plan.
  • Be actively involved in all aspects of case management within the Program.
  • Ensure education, employment and treatment goals are managed for each Youth.
  • Supervise all Program communication, i.e., log entries, incident reports, phone and written communication to supervisors, and to external bodies, as appropriate.
  • Supervise Staff and Youth.
  • Assess Youth's placement and duration of stay in Mercy Home for Boys and Girls.
  • Be responsible for (or accessible to advise on) the use of de-escalation and behavior management techniques as outlined in CPI protocol.
  • Participate in all meetings essential to job.
  • Provide regular supervision to direct reports. Offer support and feedback, conduct performance evaluations and use progressive discipline when necessary.
  • Facilitate weekly team meetings and program retreats
  • Participate in home visits as necessary
  • Conduct overnight walkthroughs as assigned
  • Participate in school meetings and transportation as needed
  • Facilitate treatment planning with outside agencies as required by youths’ treatment needs
  • Participate in Admissions staffings
  • Ensure cleanliness of program.
  • Participate in the hiring, training and evaluations of the Staff for their program.
  • Promote overall mission, value and goals of the Agency.
  • Be responsible for the day to day budget of the program.
  • Support the Continuous Quality Improvement process by leading projects within the program, as well as attending quarterly Youth Programs QI meetings.
  • Be on call to Program 24 hours/7 days a week.
  • Ability to be flexible with schedule in order to attend agency events and meet the needs of program.
  • Employ all aspects of de-escalation and behavior management techniques as outlined in CPI protocol.
  • Learn, align with, and execute the treatment philosophies, modalities and practices of the Agency.

Professional Level


Minimum Education Required

Master's degree

How To Apply

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