Be on the frontlines of excellent community healthcare. As vulnerable populations lose access to care, it becomes more important than ever that those who can lend their skills and passion to serving their communities step forward, live their values, and advance our mission. Maybe community healthcare made it possible for you to have medical care growing up, and maybe you feel ready to come home to serve. If you have this calling, La Clínica is the place for you. Join the La Clínica family and work shoulder to shoulder with some of the most dedicated healthcare professionals you'll meet. Yes, you will work hard, but the sense of teamwork, commitment to our community, and our dedication to giving our diverse patients the high quality healthcare they deserve, will inspire you. You will be rewarded by your work with patients whose families choose La Clínica generation after generation. You will see the impact of your hard work in the faces of our patients and the clinical staff who depend on your leadership to be successful and thrive. You will build your skills through La Clínica's trainings and unique professional development opportunities that ensure our managers have the support they need to do their essential work. We offer robust perks including educational leave plus stipend.
Come to La Clínica and take your place among our mission-driven leaders who are transforming community health.
Major Areas of Responsibility include, but are not limited to:
- Practices open communication with staff and providers regarding issues related to operations.
- In collaboration with the AMD, the Clinic Manager hires and trains employees, develops job descriptions, posts vacancies, Interviews, hires and trains employees.
- The clinic manager works on planning, assigning, and directing work flows.
- Participates in the development and administration of service programs (HIV program, DM groups, Grant funded programming, etc.) with providers and staff.
- Collaborates with other managers and supervisors across departments in refining and streamlining best practices in ways that benefit both patients and employees.
- Appraises work performance, which includes celebrating successes, performing yearly employee evaluations, and following through on performance improvement plans and disciplinary actions. The manager also addresses staff complaints and helps resolve work related issues that arise within the clinic.
- In conjunction with the AMD, the clinic manager oversees, develops, and coordinates appropriate administrative and clinical policies, procedures and protocols for effective services.
- Coordinates clinic schedules with hospital coverage schedules, mitigating conflicts.
- Participates in organizational committees or work groups to appropriately represent the department.
- Works collaboratively with site leadership on provider schedules and site resources to effectively deliver services.
- Conducts and administers fiscal operations, including planning budgets, authorizing expenditures, and coordinating financial reporting.
- Other duties as assigned by direct supervisor, and in conjunction with the AMD.
- Helps create a supportive and productive environment for all staff.
- Assures new personnel receive a thorough orientation to La Clínica, coordinating with HR, IT and other departments.
- Supports the department supervisors who oversee the medical assistants, office assistants, urgent care staff and registration staff.
- Provides administrative supervision to frontline staff, including department supervisors.
- Executes human resources supervisory responsibilities in accordance with La Clínica's policies, procedures and applicable laws, consulting with the Human Resources Department as appropriate.
- Provides ongoing evaluation, and develops service improvement processes to ensure patient care, staff relations, and operational efficiencies are well integrated.· Documents, investigates and resolves patient complaints, referring unusual problems to Regional Manager and Operations Director.
- Develops medical services and educational programs in support of the department's overall role in La Clinica's mission.
- Assures principles of customer service are demonstrated in all aspect of department operations.
Minimum Job Requirements
- Administration and Management: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources, leadership techniques, and coordination of people and resources.
- Oversight of personnel: Must have experience in overseeing staff members, building morale and team building, as well as disciplining employees.
- Language: Must have strong written and conversational skills in English. Having conversational Spanish skills is not a requisite, but is desired.
- Patient Service:Knowledge of principles and processes for providing patient services. This includes customer needs assessment, meeting quality standards for services, and evaluation of patient satisfaction.
- Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, spreadsheet experience, and managing files and records.
- Personnel and Human Resources: Working knowledge of principles and procedures forpersonnel recruitment, including selection, onboarding, performance management and training.
- Health Technology:Working knowledge and experience with NextGen Practice Management System and Electronic Health Record and Microsoft Office software. Epic or other EHR experience also helpful.
- Ability to deal courteously and effectively with stakeholders and maintain good working relationships with other staff
- Ability to create a budget, documenting revenue and expenses.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
- Ability to assess subordinate staff's clinical competence in the case of licensed provider clinic managers.
- Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- English/Spanish proficiency preferred but not required
Experience and Other Certifications
- Licensed Clinic Manager: Corresponding academic degree for licensure from an accredited program with experience working in a health care outpatient setting, plus possession of a valid license issued by the State of California Board and 2 years in supervisory role
- Non-Licensed Clinic Manager: Two years' experience in a supervisory or management position preferred and/or Bachelor's degree
- Cultural competence working in diverse/low income communities
Salary Starting: $80,535
Level of Language Proficiency
English/Spanish proficiency preferred but not required
Minimum Education Required