Housing Case Manager

Job Type

Full Time




550 Dudley Street
United States


Position Summary

Reporting to the Director of Housing Services, the Housing Case Manager is responsible for providing case management assistance to families in order to help them avoid homelessness. The Housing Case Manager will be responsible for providing follow-up case management services for families who have received eviction prevention funding and services through Project Hope, as well as other families assigned by his/her supervisor. 


  • Conduct in-depth client assessments in a thoughtful and compassionate manner;
  • Develop Individualized Family Service Plans (IFSP) with all clients, setting goals that will lead to long-term stability;
  • Identify all potential housing solutions and resources for each client and work in partnership with the client to determine next steps;
  • Assist clients with applications for eviction prevention funding;
  • Collect needed documentation required for appropriate funding sources;
  • Maintain good communication with property owners and mediate tenant-landlord disputes as necessary;
  • Assist clients with housing search if necessary;

·       Assist program participants in developing good tenancies;

  • Determine which programs, services and benefits the family may be eligible for and assist the family with the application process;
  • Assist clients with money management skills such as budgeting and savings plans;
  • Assess education and workforce development needs and make referrals to Project Hope’s Adult Education Department, Workforce Development Department, or external adult basic education, job preparation or employment programs;
  • Maintain regular contact with clients for 12-18 months after housing intervention;
  • Enter all data into Efforts to Outcomes (ETO) data system, including but not limited to: HUD Assessments, the Project Hope Assessment, case notes, and housing placement/eviction prevention touchpoints;
  • Maintain positive relationships with community-based agencies by making appropriate referrals and by meeting with representatives from other agencies as needed to ensure efficient and effective service delivery;
  • Cultivate knowledge of area resources and benefit programs and participate in established collaborations with other agencies;
  • Participate in staff and team activities including Housing and Case Management staff meetings and trainings;
  • Other duties as assigned by supervisor.


  • Minimum of three years of eviction prevention and/or housing search experience.
  • Bachelor’s degree in social work or a related field preferred.
  • Proven ability and experience working successfully with high-risk families, communities, and culturally diverse populations. Knowledge of poverty issues/concerns and resources.
  • Knowledge of MA eviction process and tenants’ rights strongly preferred.
  • Ability to work with and establish critical community resources and build strong professional linkages.
  • Excellent interpersonal skills and experience building healthy relationships and maintaining well-established professional boundaries with families.
  • Excellent written and oral communication skills
  • Excellent organizational and time management skills.
  • Experience with data collection, report writing, and outcome-driven programs.
  • Bilingual (Spanish) preferred.

Education Requirements:

·       Bachelor’s degree in social work or related field preferred


Medical, dental, retirement plan

Level of Language Proficiency

Spanish, Cape Verdean Creole preferred

Professional Level

None specified

Minimum Education Required

No requirement

How To Apply



Please submit cover letter and resume to pcomfrey@prohope.org.