Housing Specialist (SUSTAIN/Diversion)

Job Type

Full Time


Maximum: $42,000




8407-E Richmond Highway
United States


Summary of Position:

The Housing Specialist for the SUSTAIN/Diversion Program is a full-time exempt position, directly supervised by the Director of Programs for Single Adults, Region 1. The incumbent is responsible for managing an assigned caseload of clients having a major mental disorder, as diagnosed using the Diagnostic and Statistical Manual of Mental Disorders. These disorders are considered severe, recurrent and long-term such as schizophrenia, major affective disorders, paranoia, organic or other psychotic disorders, personality disorders, substance use disorder, or other conditions that may lead to chronic disability. The Housing Specialist collaborates with the Community Services Board staff to connect clients with services and life skills.  Uses a motivational interviewing approach and the housing first philosophy.  Has significant daily contact with clients and works to establish a rapport with all clients. Conducts intakes on new clients.  The incumbent develops working relationships with landlords, rental offices, and community associations to provide ongoing positive relationships to ensure continued available resources of housing for clients. 


Essential Responsibilities:

Some of the essential responsibilities of the Housing Case Manager include, but are not limited to:


  • Assisting in implementing supportive housing plans which must be completed within 14 days of client’s entry into the program;
  • Completing a six-month supportive housing plan review and keep records of client’s progress towards achieving his/her goals in the supportive housing plan;
  • Participating in team meetings with other Housing Specialists to coordinate care;
  • Participating in meetings with service providers including physicians/psychiatrists to help resolve conflict and to monitor progress;
  • Maintaining client files, keeps resource files current;
  • Maintaining all pertinent program paperwork;
  • Managing a caseload of 40-50 clients;
  • Coordinating move outs, acting as the liaison between parties and clients when needed;
  • Providing crisis intervention and counseling as needed;
  • Transporting clients when necessary in agency vehicles, including the agency’s 15 passenger van;
  • Attending and participating in staff meetings, staff development and professional training to increase knowledge and enhance skills;
  • Maintaining regular monthly visits to all housing sites;
  • Completing case notes and documents all interactions and incidents in client files;
  • Comprehending and adhering to ethical standards and confidentiality laws;
  • Participating in bi-weekly program case staff meetings;
  • Maintaining and updating client files to meet contract and audit standards;
  • Modeling a caring, concerned, and respectful attitude toward residents;
  • Maintaining adherence to resident guidelines and upholds agency procedures;
  • Familiarity and complying with policies and procedures of New Hope Housing;
  • Role modeling positive behavior for all agency staff participate in agency-wide events, and takes on the role of leadership as appropriate;
  • Performing other duties as assigned.

Preferred Qualifications:

This position requires the following:

  • Bachelor’s Degree in social work or related field;
  • Two years’ experience in a human service setting;
  • Experience with mentally ill homeless adults and residential programs;
  • Understanding and commitment to “housing first and rapid re-housing”;
  • Counseling and crisis intervention skills;
  • Ability to communicate effectively both orally and in writing;
  • Commitment to the mission, values, and philosophy of New Hope Housing;
  • Ability to successfully pass a background check and possess a valid driver’s license with a good driving record to be approved by our insurance carrier;
  • Extensive knowledge of social, economic, health, and behavioral problems; ability to identify social problems and needs to assess residents' ability to utilize available services;
  • Ability to establish and maintain effective working relationships and advocate for service population and liaison with community resources;
  • Completion of college-level courses in sociology, psychology, or a related human service field; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities;
  • Demonstration of commitment to the specific agency mission values and philosophy;
  • Proficient use of computers to include Microsoft Office and other database software used to track service delivery.


Excellent Benefits Package

Professional Level


Minimum Education Required

4-year degree

How To Apply


Please send cover letter and resume to jobs@newhopehousing.org with "Housing Specialist (SUSTAIN/Diversion)" in email subject line.