Family Subsidy Specialist II (2 open positions - English OR Bilingual Cantonese)

Job Type

Full Time


Minimum: $40,431
Maximum: $41,636
Details: 13 paid holidays, 22 PTO Days and employer-paid medical, dental and vision benefits for the employee after 30 days of work.




445 Church Street
San Francisco
United States


For over 40 years, Children's Council has been at the heart of child care in San Francisco. Our mission is to connect families to child care that meets their needs and to work with parents, providers and community partners to make quality child care and early education a reality for all children in our city. We believe all families need access to quality, affordable child care. Parents need reliable child care so they can work, and children need nurturing care and early education to prepare them for school and for life. If you want to be a child care champion in our community, we want you on our team.



Under the supervision of the Family Subsidy Program Manager, the Family Subsidy Specialist II (FSS II) supports low income families in and around San Francisco by evaluating and maintaining their eligibility to receive financial assistance to pay for child care in any or all Subsidy programs at Children’s Council. The FSS II is a trusted resource for families navigating intricate program requirements and seeking information or referrals to other supportive services and community resources.  With the ability to prioritize and multitask competently, the FSSII coordinates multiple family and program-driven deliverables to provide the best possible support to families within a complex regulatory environment.   



  • Maintain an ongoing caseload of families receiving subsidized child care services within the full array of child care assistance programs at Children’s Council.     
  • Accommodate individual assignments of families who are new to the program, or regular batch assignments of existing families from other Family Subsidy Specialists.   
  • Conduct initial and ongoing in-person eligibility meetings with families in accordance with Department policies and procedures, Federal, State, and Local law and regulations, or other funder/auditor requirements.   
  • Provide timely, ongoing communication with parents and child care providers via telephone, mail, email or in-person meetings to assist them in understanding the Subsidy program or other family support needs.   
  • Counsel families and provide tailored communication around the importance and benefits of a quality child care and early education experience for their children.  
  • Provide customized information on, and referrals to, other community resources and support services as appropriate. 
  • Maintain accurate, up-to-date client records in electronic and hard copy files.   
  • Collaborate and provide timely communication with other Department staff to ensure swift coordination of accurate child care authorizations, payments, paperwork, and customer service.  
  • Attend parent appeal hearings and support actions taken affecting families’ service levels.  
  • As determined by Department Quality Assurance metrics, achieve and maintain a performance accuracy rate in accordance with current Department standards.   
  • In accordance with Department policies and best practices, maintain and ensure client confidentiality and easy access of files to other Department staff if needed.      
  • Adapt to continually-evolving internal policies and best practices to ensure optimal service delivery and compliance.  
  • Contribute to capacity building efforts within the Department by leading or participating in work-groups, or presenting materials to other Department members in individual or group settings. 
  • Collaborate with other program staff at Children’s Council by planning and participating in client services such as playgroups, workshops, or special projects and events.   
  • Attend and participate in all required meetings relating to service delivery and professional development. 
  • Provide occasional backup shifts at Children’s Council’s front desk.   
  • Other related duties as assigned. 



  • Associates’ degree and one year’s experience in a non-profit organization (will accept High School Diploma and two years’ experience in a non-profit organization). 
  • Highly developed and excellent written and verbal communication skills,  
  • Excellent administrative/organizational skills; ability to prioritize and multi-task to meet multiple deadlines. 
  • Proficiency with Microsoft Office Suite products 
  • Ability to work with a diverse group of individuals and community-based organizations. 
  • Commitment to social justice, family empowerment and diversity. 
  • Ability to work independently in a structured environment. 
  • Occasional flexible schedules including evenings and weekends.  
  • For the bilingual position, must be fluent reading, writing and speaking in Cantonese.



  • BA in Human Services, Child Development, Psychology, or Sociology. 
  • Familiarity with procedures and programs administered by California Department of Education programs.  
  • Knowledge of San Francisco community resources and Child Development Programs 



  • Must be able to remain stationary for extended periods of time. 
  • Must be able to move throughout the office, access files, meet with clients, and climb four flights of stairs if needed. 
  • Requires the mental acuity to perform the essential functions as outlined in an accurate and timely fashion.

Level of Language Proficiency

For the bilingual position, must be fluent reading, writing and speaking in Cantonese.

Professional Level

Entry level

Minimum Education Required

2-year degree

How To Apply

How to apply: 

Please submit your cover letter and resume in Word or PDF format with “Family Subsidy Specialist II” (indicate language qualification) in the subject line to: 


Children’s Council is an equal opportunity employer that values diversity as central to our work serving the San Francisco community. We encourage candidates from a wide range of backgrounds to apply. Individuals seeking employment at Children’s Council are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.